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RBM of Alpharetta

(6,439 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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BEST CUSTOMER SERVICE!

It is my second time doing Business with Bill Favini and RBM of Alpharetta. The personalized service you get here from Bill,Diane Evans and Lisa Brennan is outstanding. It's all about you and what you want. NO pressure and No uncomfortable pushy sales. Thats why I came back! If you want the best Customer Service come do business with RBM of Alpharetta!!! You are in good hands!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Best Customer Service

It is my second time doing Business with Bill Favini and RBM of Alpharetta. The personalized service you get here from Bill,Diane Evans and Lisa Brennan is outstanding. It's all about you and what you want. NO pressure and No uncomfortable pushy sales. Thats why I came back! If you want the best Customer Service come do business with RBM of Alpharetta!!! You are in good hands!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, happy! We are thrilled to hear Bill, Diane, and Lisa provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

Most Pleasant Professional Experience Ever

I recently purchased a 250 CLA from RBM Alpharetta on McFarland Parkway and I have to say, I have never had an easier, or more pleasant experience in all my years of purchasing a car. Kyle Edson was our salesperson, and he couldn’t not have been nicer. His no pressure yet informative style of working with customers is exactly what is needed in the car sales industry. He honestly found out our needs and what we wanted and he guided us in that direction. I found him to be genuine and knowledgeable and just overall a joy to work with. Lisa and Diane were also amazing during the process. I highly recommend them and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you TerriE for the wonderful review. We are pleased to hear Kyle, Lisa, and Diane took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

Kyle Edson in sales! 5 stars!

This is the single best car buying experience I have ever had and I have purchased and leased many vehicles. I am so excited about my new Mercedes-Benz. Kyle knows the vehicles inside and out and made the shopping experience FUN and EASY! Thanks so much to Kyle and the entire team at RBM of Alpharetta! It was worth my drive there! Convenience is a very big deal for me and my busy life and I appreciate the incredible service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you very much cosmopug. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Kyle could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Best car purchase of my life!

Thanks so much to Lisa Brennan in finance and Kyle Edson in sales for incredible service. The convenience of buying a car here is worth the drive! I am a very happy customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer Service!

Kyle Edson had great follow up and took the time to listen to our needs. I would go back to him and this dealership for our next car adventure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty and business! We hope Kyle and the rest of our dealership can continue to delight you. We appreciate you taking the time to share another great experience with us! Sincerely, RBM of Alpharetta

great service.

Received excellent service and guidance from salesman Bill Winslow. I found a used Lexus and was priced fair and agreed to purchase after driving and inspecting car and reviewing carfax report.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and business! We hope Bill and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

Best Car Buying Experience Ever

When was the last time you went car shopping and had a pleasant, even wonderful experience? Well, for me, it was basically never. I have been shopping for cars for a number of years now and have to say that working with Kyle Edson at RBM of Alpharetta Mercedes was about the most pleasant car shopping experience I've ever had. From the minute we were introduced, Kyle's friendly, laid-back, absolute zero pressure persona put my wife and I at total ease and helped us to actually enjoy the experience. We initially went in just to look at some of the models and his willingness to work with us, including taking two test drives with two different vehicles to compare them really helped us make our decision. And his knowledge of the Mercedes line was stellar as well. When we came back the next day to finalize the deal with Lisa Brennan in their finance department, and then received the red carpet treatment from Diane Evans, who showed us all of the vehicles details, we soon realized that at RBM of Alpharetta Mercedes, the friendliness and likability permeates in every department. What a breath of fresh air to do business with this dealership and specifically Kyle Edson! If you are even thinking of purchasing or leasing a Mercedes, you owe it to yourself to set up an appointment with him and experience what we did. Thank you Kyle, you have two customers for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Totally Awesome Sales Experience

When was the last time you went car shopping and had a pleasant, even wonderful experience? Well, for me, it was basically never. I have been shopping for cars for a number of years now and have to say that working with Kyle Edson at RBM of Alpharetta Mercedes was about the most pleasant car shopping experience I've ever had. From the minute we were introduced, Kyle's friendly, laid-back, absolute zero pressure persona put my wife and I at total ease and helped us to actually enjoy the experience. We initially went in just to look at some of the models and his willingness to work with us, including taking two test drives with two different vehicles to compare them really helped us make our decision. And his knowledge of the Mercedes line was stellar as well. When we came back the next day to finalize the deal with Lisa Brennan in their finance department, and then received the red carpet treatment from Diane Evans, who showed us all of the vehicles details, we soon realized that at RBM of Alpharetta Mercedes, the friendliness and likability permeates in every department. What a breath of fresh air to do business with this dealership and specifically Kyle Edson! If you are even thinking of purchasing or leasing a Mercedes, you owe it to yourself to set up an appointment with him and experience what we did. Thank you Kyle, you have two customers for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Hal E.. We really appreciate the kind words and thank you for your business. We're delighted to hear Kyle at RBM of Alpharetta could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Great Customer Service

Ramona Razavi make a big difference when it comes to put the customer first. she worked with us to find the best product, great deal and best financial plan to make our car buying experience so pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Majid Mohseni for your loyalty and business! We hope Ramona and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta