Reviews
Professional but friendly.
Professional but friendly. Very helpful and focused on making customer happy and informed. Jon was paying close attention to details that were important to us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Nancyinbeaufort, We're incredibly grateful for your kind words and for choosing RBM of Alpharetta. Jon Lee and the entire team are thrilled to have been a part of your car buying journey. We appreciate your support and look forward to serving you again in the future! Best Wishes, Your Friends and Family at RBM of Alpharetta
Lori was beyond exceptional in our buying experience.
Lori was beyond exceptional in our buying experience. She was efficient and transparent along the way. We requested everything be done numbers wise, prior to arriving, and she blew us away with her quick response and amazing pricing. 10/10 will absolutely purchase from RBM of Alpharetta and Lori again in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Rcderaney, Our team was elated to read that Lori Mohr took fantastic care of you by being knowledgeable, professional and providing a smooth and stress free experience! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new vehicle! Enjoy and welcome to the RBM of Alpharetta Family! Best Wishes, Your Friends and Family at RBM of Alpharetta
I wanted to express my appreciation for the excellent and
I wanted to express my appreciation for the excellent and professional service I received from Gwen Moss during my recent Mercedes-Benz purchase. Gwen made the entire process smooth and enjoyable, ensuring that all my questions were answered and my needs met. Her expertise and dedication were evident throughout, making this a fantastic buying experience. Thank you, Gwen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Ias1740@gmail.com, Thank you for your glowing review! We're delighted to hear that your experience with Gwen Moss exceeded your expectations. Providing exceptional service and helping our customers find their perfect Mercedes is our passion, and it's wonderful to know that we achieved that with you. We'll be sure to pass along your kind words to Gwen and the rest of our team. We appreciate your business and look forward to serving you again in the future! Best Wishes, Your Friends and Family at RBM of Alpharetta
As an out-of-state purchaser, this was the BEST
As an out-of-state purchaser, this was the BEST experience I had from communicating with Lori to the day of purchasing my car. I felt valued and heard through out my entire experience with Lori and at RMB. The staff at RBM of Alpharetta were very nice and welcoming. My experience with Lori was top-tier. Lori still has checked in after purchasing my car. I recommend anyone to purchase a car at RBM of Alpharetta!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Carli , Thank you so much for sharing your positive experience with us! We're delighted to hear that you had a great experience purchasing your Mercedes-Benz, even from out of state. Lori Mohr and our team are thrilled to know that we could provide you with excellent service and make your buying process smooth and enjoyable. Your kind words mean a lot to us, and we'll be sure to pass along your praise to Lori. We truly appreciate your trust and business. Please don't hesitate to reach out if you need any further assistance. We look forward to serving you again in the future! Best Wishes, Your Friends and Family at RBM of Alpharetta
WOW!
WOW!! The excellent service I received from start to finish was outstanding. Linda Lu was professional, very responsive, knowledgeable and went the extra mile to make my dreams come true purchasing my very first Mercedes. Thank you Linda and the entire staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Cjblev75, Congratulations on your gorgeous Mercedes-Benz! Thank you for choosing RBM of Alpharetta. It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Linda Luu ensured you had a great time while searching for the perfect vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team is wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at RBM of Alpharetta
Had the most wonderful experience with everyone.
Had the most wonderful experience with everyone. Very friendly, helpful, knowledgeable, and excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Carjoblev, It’s really rewarding hearing that our sales team was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Best wishes, Your Friends and Family at RBM of Alpharetta
My experience with Jeff Twiggs at RBM of Alpharetta has
My experience with Jeff Twiggs at RBM of Alpharetta has been nothing short of frustrating and disappointing. Upon receiving a generous $4,000 voucher from Mercedes Benz USA, I expected a smooth and efficient process to redeem it at the dealership. Unfortunately, dealing with Jeff Twiggs and the dealership has been a nightmare. I initially contacted RBM of Alpharetta and spoke with Jeff Twiggs twice. Each time, he assured me he would assist me in redeeming the voucher. However, after emailing him the voucher as requested, I never received a call back as promised. Despite leaving multiple voicemails and sending follow-up emails, my attempts to reach Jeff and other staff members were met with silence. The lack of communication and follow-through from Jeff Twiggs reflects poorly on his professionalism and the dealership's integrity. His failure to respond after multiple attempts demonstrates a blatant disregard for customer service and basic courtesy. If this is indicative of his typical behavior, it's no wonder why he should be relieved of his duties promptly. Moreover, the incompetence extends beyond Jeff Twiggs to the entire dealership staff. Despite being advised by Mercedes Customer Service that the voucher must be redeemed at RBM of Alpharetta, the staff there seemed clueless and unhelpful. It's astonishing that after twelve attempts to contact them, I still haven't received a single callback or any meaningful assistance. In conclusion, my experience with Jeff Twiggs and RBM of Alpharetta has been marked by incompetence, negligence, and a complete lack of customer care. For anyone considering doing business with this dealership, I strongly advise seeking alternatives where service and integrity are valued.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
ESPDist - We attempted to redeem your voucher per your request, but it was declined by Mercedes-Benz corporate given the SL voucher had already been submitted by Mercedes-Benz of Beaverton, where you purchased your vehicle. After waiting a reasonable amount of time, you were not confident you were going to receive the voucher, so you came to us to get involved. Our Service Director reached out to the Warranty Administrator at MB of Beaverton on your behalf and confirmed the claim for the SL voucher was sent to Mercedes-Benz corporate. He even gave you (2) contact names at MB of Beaverton to check on the status and answer any questions. We were more than happy to handle this for you in the beginning, but were prevented from doing so given it had already been initiated. We apologize for the inconvenience and appreciate your patience as you wait for the arrival of your well-deserved voucher.
Britt was great to work with.
Britt was great to work with. From the start he really listened to what we wanted. He is so knowledgeable and was very accessible when we had questions. Made the buying process incredibly easy. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Chrissy, Congratulations on your gorgeous new vehicle! Thank you for choosing RBM of Alpharetta. It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Britt Kaminsky ensured you had a great time while searching for the perfect vehicle. We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team is wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at RBM of Alpharetta
This is my second purchase from RBM, and I expect they’ll
This is my second purchase from RBM, and I expect they’ll get my business for a third. I’ve serviced my prior Mercedes Benz at RBM exclusively, and have always been treated as a valued customer. My salesperson, Bill Favini did a great job for me during a trying time - a global hack on dealership software kept me from completing the deal when I wanted to, something that was out of RBM’s hands. Nevertheless, Bill made sure the vehicle I’d chosen was readied for sale, and he kept me updated regularly and responded quickly to my many questions. I definitely recommend Bill and the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi BT, Thank you for sharing your positive experience with us! We're thrilled to hear you had a fantastic time at our dealership, especially with Bill Favini making such a positive impression on you. At RBM of Alpharetta, we strive for excellence in everything we do, and Bill embodies this through his dedication and professionalism. Your kind words mean a lot, and we'll be sure to pass them along to Bill Favini and the team. Customers like you inspire us to keep raising the bar, and we're grateful for your support and trust. We look forward to welcoming you back to RBM of Alpharetta for all your future needs! Best Wishes, Your Friends and Family at RBM of Alpharetta
Britt was excellent in helping us to get our desired car
Britt was excellent in helping us to get our desired car . He was understanding and very patient listening to all our needs to choose our dream car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sabenaf, We're incredibly grateful for your kind words and for choosing RBM of Alpharetta. Britt Kaminsky and the entire team are thrilled to have been a part of your car buying journey. We appreciate your support and look forward to serving you again in the future! Best Wishes, Your Friends and Family at RBM of Alpharetta