Reviews
Fantastic Buying Experience
I worked with Craig and Nick to purchase a New ML350. Wonderful experience from start to finish. Could not have been a better buying experience. I definitely recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership = love our C250!
We are thrilled with our C250, and with our shopping and buying experience with RBM North! Greg Lapina was the BEST! He really listened to us - he understood exactly what we were looking for, our timetable and our budget. He worked really hard - and with a great deal of patience - to find exactly what we wanted. The dealership has a great atmosphere, with a large selection of new and certified cars. Everyone is very friendly and helpful. It was a great experience! The service department was very efficient, informative and professional, with great attention to detail. Greg's follow-up in the last 2 weeks since our purchase has also been impressive - we look forward to a long relationship with RBM North, and with Greg!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled with our C250, and with our shopping and...
We are thrilled with our C250, and with our shopping and buying experience with RBM North! Greg Lapina was the BEST! He really listened to us - he understood exactly what we were looking for, our timetable and our budget. He worked really hard - and with a great deal of patience - to find exactly what we wanted. The dealership has a great atmosphere, with a large selection of new and certified cars. Everyone is very friendly and helpful. It was a great experience! The service department was very efficient, informative and professional, with great attention to detail. Greg's follow-up in the last 2 weeks since our purchase has also been impressive - we look forward to a long relationship with RBM North, and with Greg!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow !!......I finally have my dream car. This was my...
Wow !!......I finally have my dream car. This was my first purchase of a Mercedes and I am extremely happy with my C300. And a big thank you to Craig Whitley my Sales Consultant who made the whole experience of my purchase very pleasant and easy. I would definitely recommend RBM-North Mercedes Benz and Craig Whitley to all my friends. L DeGrenier Lawrenceville Ga.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This purchase was the second Mercedes we bought from RBM...
This purchase was the second Mercedes we bought from RBM North. Bill Favini was very professional and our experience was very positive. We will definitely purchase more vehicles from Bill and RBM North.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I purchased our Mercedes Benz E 350 from RBM...
My wife and I purchased our Mercedes Benz E 350 from RBM Atlanta North. We were very impressed with thge professionalism and friendly customer service we received from the staff. Our salesperson was Mr. Paul Miller and he really went out of his way to make our buying experience timely, informational, and efficient. He really knows his product and he provided us with accurate data and competitive prices. Paul was extremely courteous and he made us feel like part of the RBM family. He provided information on all of the special proograms, features and benefits associated with the Mercedes Benz brand. His follow up post sale has been extraordinary and we both feel that if we have a question or concern about our new car that Paul is only a phone call/solution away. Looking forward to years of service and driving pleasure. Sincerely, D. Kelly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great car buying experience.
I worked with Nick Underwood to purchase a used car for my daughter from RBM Atlanta North's inernet sales department. Nick and the rest of the staff made this the most pleasurable car buying experience that I have ever had. Nick was very responsive and answered all my questions. They had everything ready when I arrived at the dealership which made closing the deal quick and painless. I feel that I was treated fairly and that everyone at the dealership acted in a very friendly and professional manner. My daughter is thrilled with the car. I highly recommend RBM Atlanta North the next time you are in the market for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This was my first purchase of a Mercedes at any location....
This was my first purchase of a Mercedes at any location. This is a first class dealership. Everyone was friendly and courteous at all times, the showroom was well organized and the service area was extremely clean. I had spoken with Nick several times online and on the phone while trying to negotiate this sale. He was very courteous, not pushy or arrogant in any way and tried very diligently to answer all of my questions as promptly and thoroughly as possible. Once we reached an agreement, he made sure to have my car ready for pick up. He also took the time to demonstrate the operation of the car's many features both during and after the test drive. I am most grateful to him for his courtesy and overall effort in making this sale a much higher success than what I've experienced at other dealerships in the past. I would strongly recommend his service to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We purchased our very first ML350 from RBM North. This is...
We purchased our very first ML350 from RBM North. This is the best experience of buying a SUV. Me and my husband went to buy a CPO thinking a new ML350 will be out of our financial reach. Nick Underwood made our car buying a real experience which cannot be forgotten.It proves there are some people who really care about the customers rather than the sale. He was a very professional and friendly salesperson I have ever come across.We test drove the CPO car and started asking more questions or options available in the new car vs CPO. He patiently answered all of our questions. We had back and forth email communications for the multiple questions that we had for a week.The knowledge that he has on the multiple products was amazing. Before going to RBM North, we went to some other dealership who just brushed us off and was so arrogant answering questions as if we were supposed to have known everything before going there. But Nick was very nice to work with and wasn't pushy at all. He let us explore into other brand luxury cars and come to a decision at our pace. He worked with us to get the best deal possible in making this a sale!! I will definitely refer my family and friends to buy their car at RBM and specially work with Nick! We truly appreciate Nick's help in choosing the right car for us. I highly recommend RBM North to everyone!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On April 19th, we purchased our second Mercedes from RBM...
On April 19th, we purchased our second Mercedes from RBM of Atlanta North. Both times David Wang was our sales person – the second time coordinated with Andy Sayers. They are the best car salesmen we have ever worked with. David Wang is extremely helpful and honest as is Andy. I hate knowing that we need a new car, but twice now RBM North has made the experience pleasant. This second time we walked into the dealership without having a clear idea of what model we were looking for, and we ended up purchasing an ML350 after working with David and Andy. The ML350 is perfect for our needs and very fun to drive. If you are in the market for a new or used Mercedes, you should visit this location. David and Andy will definitely make buying a new car a pleasant experience for you. Thanks Guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car