Reviews
Great Buying Experience
Bill Favini was the perfect salesman for my husband and I. He is very knowlegable and not "high" pressure. He answered all our questions and found the perfect CPO SUV for us. The entire purchase was handled in one afternoon and we are totally pleased with our new vehicle, the Dealership, and Bill. Thank you so much for making this a pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service
I am thrilled with the recent purchase of my 2010 C300. David Wang assisted me in this process and he was VERY helpful, Thanks David! I came into the dealership just to test drive a car and I walked out with the keys!!!. He was very professional and courteous and he offered some valuable tips :-)
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a great experience with our purchase. Bill Favini...
We had a great experience with our purchase. Bill Favini not only responded to my email inquiry in a timely manner, but stayed late to allow us to test drive and answer all our questions. The service and care was a big part our decision to choose RBM North.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had been experiencing the run-around from the...
I had been experiencing the run-around from the Birmingham Store, and getting no-where fast; That is when I happened across RBM, called and asked for a Smart salesperson, David Wang came on the line - he was prompt, efficient, very knowledgeable & super friendly! After a few phone calls back and forth, and excellent phone courtesy and service, we (my boyfriend and I) drove that very next day over 4 hours to their store where we were immediately made to feel welcome. We went looking for specifically for the Smart ForTwo Brabus, and David was ready for us when we arrived, our new car was already washed and detailed and ready. David had all of the paperwork ready for us, had given us a fantastic price for my trade in and on the Brabus, and in less than 1 hour, Lisa had us in her office to go over and finalize the sale of our new car. This was the absolute BEST experience we have both had EVER with a car salesperson, dealership and all staff. We have already referred some friends and family to RBM!! The knowledge of the staff, the ease of the entire transaction was well worth the trip!!! Thank you to RBM, especially David and Lisa for such a WONDERFUL car buying experience!!! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I were considering a new small SUV to replace...
My wife and I were considering a new small SUV to replace a currently owned vehicle. We decided to visit RBM North with no prior discussions about choosing a Mercedes-Benz or RBM. We were greeted by Fabian Tafur upon our arrival, and over the next few hours he provided the courteous and knowledgable sales information that we expect when considering a luxury vehicle like M-B. Fabian not only described the features and options available to the ML 350, but made sure we were able to experience the differences first-hand by allowing us to test drive several models (gasoline and diesel). When we returned several days later to complete our purchase, Fabian and the finance staff stayed after hours to ensure we were able to drive our new vehicle home that evening. Again, when providing financing options RBM carefully and accurately explained the options so that we were well-informed. During the process, Fabian kept in contact with us but was not pressuring us for a sale in any way. It was refreshing to work with someone who wanted to be certain that we had everything we needed to make an informed decision.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
fantastic with a side of awesome-sauce!
I had been experiencing the run-around from the Birmingham Store, and getting no-where fast; That is when I happened across RBM, called and asked for a Smart salesperson, David Wang came on the line - he was prompt, efficient, very knowledgeable & super friendly! After a few phone calls back and forth, and excellent phone courtesy and service, we (my boyfriend and I) drove that very next day over 4 hours to their store where we were immediately made to feel welcome. We went looking for specifically for the Smart ForTwo Brabus, and David was ready for us when we arrived, our new car was already washed and detailed and ready. David had all of the paperwork ready for us, had given us a fantastic price for my trade in and on the Brabus, and in less than 1 hour, Lisa had us in her office to go over and finalize the sale of our new car. This was the absolute BEST experience we have both had EVER with a car salesperson, dealership and all staff. We have already referred some friends and family to RBM!! The knowledge of the staff, the ease of the entire transaction was well worth the trip!!! Thank you to RBM, especially David and Lisa for such a WONDERFUL car buying experience!!! :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We saw a CPO on the website and requested more info. Nick...
We saw a CPO on the website and requested more info. Nick was very responsive, professional and not pushy at all. When we got to the dealership, we were all set to get the used car, but we were able to negotiate a great deal on a new one instead. Everyone was so friendly. This was definitely the best car buying experience I've ever had!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My Fiancé was looking for a 2012 Honda CRV-EX-L, she...
My Fiancé was looking for a 2012 Honda CRV-EX-L, she located one at RBM Of Atlanta North in Alpharetta GA, We did and an inquire and drove to the dealership and met Nick Underwood. I myself also a car salesman and quite familiar with the process of selling a vehicle and wasn’t looking forward to the back and forth haggling. Nick Underwood was very friendly and non-aggressive, we like his personality and salesmanship upon meeting him. We test drove the car and got to know Nick better. At that point we knew we wanted to purchase the vehicle from him. We were unable to make a deal on the 1st attempt. We left and looked at other CRV’s with fewer miles with lower prices at other dealerships. We worked out some numbers and decided to return to RBM Of Atlanta North and do a deal with Nick. It was his personality, character, openness and non-aggressive approached that finalized our decision to return and purchase a vehicle from him, We also had the pleasure of meeting Lisa Brennan in Finance, she was absolutely great!!!!! Nick Underwood and Lisa Brennan are true assets to RBM Of Atlanta North, Thanks Nick and Lisa regarding a great experience We enjoyed meeting you both and purchasing a vehicle from you, Yours Truly William and Evon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I love my new ML350. Andy Sayers at RBM North was a...
I love my new ML350. Andy Sayers at RBM North was a pleasure to deal with. He was very professional, knowledgeable and helpful in my decision making. We would definitely recommend this dealership and Andy Sayers for a pleasurable car buying experience!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fabulous sales person / impeccable Dealership
We are thrilled with our new Mercedes and our RBM, North experience. Bill Favini was extremely knowledgeable, professional and helpful through the entire process. It was very important to him that my husband and I purchased the right car for us. We will definetely be a repeat customer. Bravo !!!! Thank you Bill, you are the best !!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase