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Automax of Ocala

(4,500 reviews)
Visit Automax of Ocala
Sales hours: 11:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 8:00am–7:00pm Closed
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(352) 553-4467 (352) 553-4467

Reviews

(4,500 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automax of Ocala from DealerRater.

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Hassle free transaction

Our sales rep, Kelly, made the process hassle free and quick. Our finance manager; Joe, explained everything in details and was helpful in getting us in the car we chose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Make sure you only see salesman Jesse Smith

I bought a very nice, one owner, cream-puff car ( 2018 Optima S ) with only 1,233 (like brand new) miles ; but if it was not for my salesman,Jesse Smith, I probably would NOT have bought the car because the upper-mangment are very ridged on pricing, made the details confusing and did not make me feel like a valued customer who they wanted to sell a car to as follows : 1) I had to put in to much time and effort to get them to reduce the price only $368.20 !!!!!, from the window sticker price of $18,400 to $18,031.80 !!!! 2) The predelivery fee on the window sticker was $495,but they charged $695 ; they said this was because this fee recently went up,after the window sticker was put on the car !!! 3) As per the Experian Auto Check ( which I think is inferior to a Carfax ), the car was listed as being a lease when it was first registrated,but at auction it was announced as a fleet/lease ; but on my Buyer's Order,Agreement,and Vehicle Information Form from the dealer the car was listed as a short term rental !!!! When I asked a upper-manger for a Carfax I was told that Automax used only Experian Auto Check,and that if I wanted a Carfax I could/would have to buy one myself !!!! But,bottom line, I think/feel I got a great car at a fair price ; I just wish the buying process was a little easier,not made so confusing, and more accurate and transparent. The Finance Manger Dan Caputo was friendly enough and did his job quickly,but I give my salesman, Jesse Smith a 10 out 10 rating in every aspect !!!!! If you go here to buy a car I highly recommend that you deal only with Jesse Smith ,as he will make up for Management's short comings.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Car Purchase

Ernesto knows his cars! Everyone was helpful, friendly, and knowledgeable. We are very pleased with the experience and our new car, long with great pricing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Second Car

This is my second purchase from AutoMax. I would have to say that although the first purchase when pretty smoothly, this purchase when even smoother! First purchase was about 5 years ago. The staff was knowledgeable and not at all pushy. They have a ton of cars and trucks on the lot which makes AutoMax even more convenient. I was looking for a very specific truck and had spent the last two days driving as far as Tampa to find what I was looking for. I had no luck and decide to give AutoMax a try. They had exactly what I was looking for at a price I was comfortable with. Jesse was knowledgeable and patient (I can be a bit of a tough customer because of past experiences that were less than optimal at OTHER dealers in the past). We agreed on a price and Jesse turned me over to Joe in finance. Joe knows the finance end of the business to say the least. He did the necessary 8 zillion forms in no time at all. I will be back to buy my next vehicle in the future. Recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great place to buy

Ramon is easy to work with. The process is easy. For even easier get pre approved with Campus USA. Good newer cars with good prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Phenomenal

The experience from start to finish was pleasant, efficient and enjoyable. This was my second purchase from AutoMax; I won’t go anywhere else! I highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

No Hassle and sales person went beyond to help us find the right vehicle to meet our needs and budget!! We were not rushed to buy which was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome

Great people to work with very friendly and awesome service !!! they worked hard for me to get the vehicle I wanted !!! If I need another vehicle I will go back to them !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great fast service

I throughly enjoyed my experience with these guys. Quick, fast and knowledgeable salespeople. Would highly recommend them to anyone buying a car. Trevor and Andres were both solid professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent customer service.

A very easy going and pleasant experience from the moment we walked through the door. We were assisted immediately and received top of the line customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.