Reviews
Jim Heflin
I am in my 60s and have experienced buying new and used vehicles several times in my life. Most of those experiences have been less than desireable and led me to dreading the buying process. This was my first experience at Automax and I had the pleasure of being assisted by Jim Heflin. Jim was the most knowledgeable person I have ever dealt with in the car buying process. I was extremely impressed as to how much he knew on various makes and models of SUVs. With Jim's help I found the perfect vehicle for my wife and I. As I stated above this was my first visit to Automax and I guarantee that it will not be my last.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
AutoMaxOcala
My friend and I searched for several weeks to replace her 2011 Kia Optima EX that was totaled. We visited new car dealers and drove several cars and it came down to the class including the Ford Fusion and the Kia Optima. We visited the local Ford dealer and left after wandering around the lot for nearly 30 minutes with no salesman approaching us, so we left. We then visited the Kia dealer where they foisted off a new, totally disengaged and incompetent salesman with the sales manager coming in and out with instructions for the inept guy which we finally tired of and started to leave when the overly aggressive dealership manager came in and started talking to us as if we were imbeciles. Being north of 65, we took umbrage and hastened our departure precipitously. My friend decided to return to AutoMax Ocala where she had previously driven a 2016 Ford Fusion Titanium with just over 20,000 miles that had all the features, plus some others, as her previous choice. Salesman Dan Gallagher ably assisted, explaining features in plain terms, arranging the test drive, etc. In the end, my friend decided to purchase the Fusion. Mr. Gallagher then introduced us to Finance Manager Dan Caputo who handled the purchase, T&T, insurance notification, etc., surprisingly quickly. These two gentlemen were a pleasure to work with and will definitely be recommended to anyone who asks us about an auto purchase. The other staff we encountered, including Sales Manager Cecil Ubide, Sales Rep Kris Smith, and the ladies at the front desk, were all helpful and cheerful. This seems to be a business with happy staff helping make this a business that was a pleasure to patronize.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome!
Great place to buy a vehicle! Ashley got me exactly what I wanted and made the whole process fun and easy. Will definitely be back again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I had a great experience and Cash Stodghill really knew what he was talking about and got me a great deal! would defiantly buy from them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT CUSTOMER SERVICE
I had a great experience at Automax of Ocala. Randy was a great salesman, he was honest and straightforward. Randy and the finance guy who name I can't remember at this time made my car buying quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Veterinarian
Ashley was awesome. This was a great buying experience. I am a second time customer of automax and I will definitely return.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AWESOME SERVICE AND STAFF!
Ryan Frazier was fantastic and so helpful in finding me that perfect car! After only about an hour or so, which includes the test drive, applying for a financial loan and meeting with the finance officer, I left with exactly what I came in to get....a 2015 Hyundai Elantra! I am so excited! It was just what I wanted! There was no hassle, no going back and forth between tons of people.....just Ryan and the financial officer and the deal was done! QUICK AND PAINLESS! In fact, simply a great experience for a teacher looking for a car and not the runaround some get by other dealerships in the area. Thank you, thank you, thank you! I will be recommending you to EVERYONE! :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Customer relations
My wife and I had a great experience buying our Silverado at AutoMax Ocala. Ryan our salesman treated us very well, and was very honest and not pushy at all. Dan in finance also did a fabulous job and it made it very simple and painless. I would recommend Auto Max.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
RYAN FRAZER AT AUTOMAX OCALA
I STOPPED BY AUTO MAX WITH MY DAUGHTER AND SHE PURCHASED A CAR AND THE FOLKS THERE WAS SO GOOD WITH HER THAT I WENT BACK THE FOLLOWING WEEK AND HAD RYAN ASSIST ME AND I WALKED OUT WITH A NEW CAR. IT WAS A GREAT EXPERIENCE.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our Experience at Automax
Glad we chose Automax! The service was very good and our car salesman Ryan Frazier was wonderful and he was very prompt. He helped get the car we needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase