Reviews
Great service
We recently purchased a car from AutoMax and have Daniel Gallagher to thank for the fabulous service we received! The moment I walked in with my family, he was open and honest about all of our questions, which made it extremely easy to make our final decision about our purchase. I will definitely recommend not only AutoMax (great selection and pricing) to friends and family, but will also recommend our new friend Daniel. Thank you and see you soon!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy customer
I will always buy all my cars from AUTOMAX of Ocala. What a great experience!!! I was worried that because of my not so perfect credit I would need a co-signer, but they were able to help me get the car of my dreams, all on my own. buying a car from this dealership was so easy and straight forward and would reccommend this place to all my family and friends. Thanks automax of Ocala
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experiance
We had a very enjoyable experience with Kris Smith who made our buying process comfortable and professional. Kris had a vast knowledge of the Dodge Ram truck I purchased and even helped me set up my phone to communicate via bluetooth through my trucks audio system. I would recommend Kris and Automax to anyone who is looking for a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James was great!
We knew what we wanted, and James showed us the perfect truck. (It was even our favorite color!) We would definitely recommend him and AutoMax to anyone we knew who was in the market for a vehicle. (Our youngest son told us about this dealership; he had already bought two SUVs from them). There was no high pressure, and they worked with us on the price. We will be back again! Thanks, James!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Service Great Selection Quick Service
Dan Gallagher was our representative and he did a fantastic job. We bought an 09 Hummer and very happy with the whole process. Dan led us through the whole process with emphasis on explaining each detail and process. The whole buying process was a pleasure. The indoor showroom was very nice. We WILL BUY HERE AGAIN!!! Dan was not pushy nor were any other of his associates. Dennis also explained everything in great detail and the paperwork was painless. A BIG THANK YOU to all the folks at Auto Max! I am a social media junky and will be sharing our experience on Twitter, Facebook and Pinterest. :) Great Prices-Great Selection-Air Conditioned Showroom You Cant Beat Auto Max! THANK YOU DAN GALLAGHER
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasant buying experiance
We recently bought a one year old SUV at Automax of Ocala. We were greeted by Mark Travis as soon as we arrived. We were planning on just looking and not buying so my first thought was oh no here we go with the high pressure. To our surprise there was no pressure and we almost felt that we had an old friend guiding us through the process. We are very happy with our experiance.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Another good one...
This was my second car purchase with AutoMax and I am still satisfied. I like the no hassle environment and the helpfulness of the sales staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Poor Customer Service
Auto Max was great to deal with when purchasing my car. Joel was a great sales guy and done everything he could to get us in the car. We had a problem with the rear bumper two days after we got the car. They agreed to replace the bumper. We made five trips to Ocala to get the paint correctly colored and it never got repainted the correct color. I am very disappointed that I have a brand new car that has a completely different color bumper on it now. I was basically told to deal with it, even though I had a body shop that said they could match the paint better, they refused to pay the price to have it fixed. Tony is the worst general manager that I have ever dealt with and was very rude toward the end of our battle with them over the car. I will never purchase another car from them, customer service should be at the top of the list but Auto Max doesn't seem to care if a customer is unhappy.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am disappointed that this customer feels like the customer service was bad. The reflector popped out of the rear bumper and the repair facility that we sent it to use expoxy to do the repair and it held. the customer was unhappy that we glued the reflector back in so we bought a new bumper and painted it for $580. The customer didn't feel that the painted matched so we sent it to 2 body shops for a 2nd and 3rd opinion. both said that the paint match exactly when that scanned it. The body shop that she wanted to send it to wanted around $550 to repaint the rear bumper when any other body shop would do it for around $200-$250. AutoMax gave the customer $200 even though the bumper was a match by Palm Chevrolet body shop standards. I believe that we did more than enough and went out of our way considering the circumstances. After we spent around $600 on the new bumper the customer wanted the old one put back on. They stated to me, after we fixed it, that there was nothing wrong with the old one.
excellent sales department
I stop't in at automax of ocala fla. looking for a new used truck Ryan frazier was my salesman help me with everything I wanted to look at fast an courteous service I would definitely by another vehicle from Ryan and auto ax again! Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful experience
I have never experience such pleasant sales from a dealership. My husband and I went there Automax in Ocala,Fl looking for a new or used vehicle no more than 2-3 years old was greeted by Randy Turner an Awesome salesman. He allowed us to move around at our pace without hounding us. He was very patience and very attentive. We told him what we was looking for he allowed us to try out several different cars and we decided on a 2013 dodge charger which we really love. And the time it took for us to get in and out felt like less than an hour. We had our kids and they played with Legos and watched a movie while we did the closing work so there was no hassle from them. Our over all experience was awesome, quick and very helpful. We would recommend this dealer and Randy Turner to all our friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase