Reviews
Brian Doherty did a great job handling the recent sale of
Brian Doherty did a great job handling the recent sale of my Outlander. He went above and beyond and went the extra mile literally for me, and I am so appreciative. I could not make it to the dealership to get the current promotion which was ending, due to a medical issue, and Brian brought the car that I was interested in to my home. He has excellent knowledge of the features of the car and answered all of my questions. I truly felt like Brian had my best interests in mind. He is a true professional, and I never felt any pressure in making the decision to buy a car from him. It was a pleasure working with Brian. I highly recommend Brian and Michaud Mitsubishi to anyone that is looking to purchase a car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Brian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team
I bought a 2024 outlander platinum from Brian Doherty
I bought a 2024 outlander platinum from Brian Doherty great sales man I would definitely recommend seeing him he gave me a great deal on my 2017 outland I did not feel pressured as he was showing me the all the vehicles to make sure I was happy with my choice of new vehicle he went threw everything in the new vehicle if you want a great deal go see Brian you won't go wrong
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Ivan, for your wonderful review! We are thrilled that Brian had the opportunity to provide you with great service. We thank you for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team
The dealership is friendly and professional.
The dealership is friendly and professional. I was looking for a new car, and felt no pressure to purchase visiting the dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team
Bought a used car.
Bought a used car. They said they put it through a safety inspection. It had problems. They attempted to fix it six times. Agreed that it met the definition of a Lemon Law buy back, but refused to buy it back and said to go ahead and file a lemon claim as they have "lots of experience" with lemon law claims. Seven months later, when I brought it in for service, another dealership advised me to get out of the car as soon as possible. Issues include (again, they said they put it through a safety inspection): oil pan leak, separating struts, corroded brakes, seized calipers, corroded subframe, compromised serpentine belt, water pump pulley, side marker lenses not working, engine ground strap frayed and separating, suspension coils corroded, bumper held on by zip ties, corroded clutch slave cylinder. I informed Michaud of these findings. They asked to see the report. I sent it to them. They did not respond. I pinged them days later for their thoughts. Still no response.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Management Team
This response is preposterous. I reached out, reached out and reached out. I was stonewalled by the store manager every time. For you to respond and say reach out so that we can speak directly is a slap in the face after the number of emails that went unanswered and absurd phone calls. Feel free to reach out to me. You have my number. This has been a seven-month ordeal of trying to "speak directly," and you would not "love to address my concerns in detail" as you would have already if you were serious. This is boilerplate bad review response language that looks appeasing to other readers browsing these but is an insult to the customer that you treated this way.
Michaud Mitsubishi, Danvers, MA
Great experience Leasing my new OUTLANDER SE! It's a comfy, large& Luxurious Ride! Great VALUE!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Michaud Mitsubishi. We are your feel-good dealership The Management Team
Official dealer may sell you a lemon car (used car but
Official dealer may sell you a lemon car (used car but tell you this is a new one) Stay away from Mitsubishi cars. Back in 2016, I purchased a new 2016 Mitsubishi Outlander. In August of 2022, I called the Mitsubishi customer service office to see if the warranty could cover the repairs needed for the car. The operator told me that the car was registered as a used car. JA4AZ3A33GZ044353 There was a cases opened (#02625302 and #469952) in USA Mitsubishi motors customer service.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. The Management Team
George is a salesperson who is not focused on selling you
George is a salesperson who is not focused on selling you a vehicle just to make money. Instead, he is focused on selling you not the car you want, but the one you truly deserve. I believe that in the state of Massachusetts, they need more salespeople like him. He is the MJ of car salespeople.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with George here at here at Michaud Mitsubishi. We are your feel-good dealership The Management Team
There not willing to work with you on the price.
There not willing to work with you on the price. The car was way overpriced
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Management Team
Excellent experience.
Excellent experience.Top notch salesmen Bryan Brierley highly recommended. Extremely personable/professional. 💯👍💪Highly recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We are thrilled that Bryan had the opportunity to provide you with great service. We thank you for choosing Michaud Mitsubishi! We are your feel-good dealership The Management Team
Zack Michaud made my car purchasing experience very easy.
Zack Michaud made my car purchasing experience very easy. He was very helpful and knowledgeable about the cars he showed me. Thank you Zack I love my new car…
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zack met your expectations. Thank you again for choosing Michaud Mitsubishi, we look forward to having you as one of our valued customers for many more years to come! We are your feel-good dealership The Management Team
I appreciate the excellent service I received from everyone at Michauds Mitsubishi. Thank you Yvette Borgella