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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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We recently purchased a 2022 Outlander from Michaud

We recently purchased a 2022 Outlander from Michaud Mitsubishi. We were impressed by how welcoming everyone was at the no pressure dealership. We had the pleasure of working with Zack. He was very informative, professional and easy to work with He kept us updated every step of the way and even checked recently to see if we had any questions or concerns. We highly recommend Zack and Michaud Mitsubishi if you are in the market for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you, Susan. We are very happy to hear that Zack provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are your feel-good dealership The Management Team

Dealing with Michaud Mitsubishi was stress free and easy.

Dealing with Michaud Mitsubishi was stress free and easy. We were greeted by Zack when we arrived and he ended up being our sales person. They had a lot of selection to look at and the color availability was a bonus! I had an idea of what I wanted when I went, so I was able to pick fast, but I didn’t feel rushed or harassed to pick a car, color or style. They help you feel like you’re customizing and picking features your new car! Test driving was quick and convenient. Their location is on 114, so you have a lot of options of side streets and parking lots to test out features. Be careful pulling out onto 114! The financing process was as easy as can be expected. We really enjoyed the conversation with the finance guy and didn’t feel pressured to purchase unnecessary stuff. Michaud Mitsubishi handles all of the paperwork/legwork for registration etc. Taking the car and switching plates off of my old one took minutes. After a few days, my new reg came in and I was able to get it inspected just as quickly and easily. I’m now the happy owner of a new Outlander and have people ask me about it daily!! If you’re looking for a new car or SUV, go to Michaud Mitsubishi. Ask for Zack!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you so much for choosing Michaud Mitsubishi, Laura. We truly appreciate you taking the time to leave us this fantastic five-star review. We look forward to sharing your compliments with Zack and our crew. Congrats on the purchase of your new Outlander, Laura. Please let us know if we can be of any further assistance. We're always happy to help. We are your feel-good dealership The Management Team

I can’t say enough about how amazing this dealership is.

I can’t say enough about how amazing this dealership is. You will not encounter pushy salespeople or numbers games. These people are honest and work hard to earn the trust of their customers. The owner of the company even took the time to shake my hand and thank me for doing business with them. From the sales department to the finance department, I have had nothing but positive experiences with this dealership. They are always available to answer your questions and are very professional and friendly. I just purchased my third vehicle from Michaud and I am a happy customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Michaud Mitsubishi, we look forward to having you as one of our valued customers for many more years to come! We are your feel-good dealership The Management Team

Zack made the entire process completely effortless and

Zack made the entire process completely effortless and found me a perfect car that ticked all of the boxes I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! We are your feel-good dealership The Management Team

This was my first time buying a car and it was the best

This was my first time buying a car and it was the best place to do so. Zack helped me find the perfect car for myself and I couldn’t be happier!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Michaud Mitsubishi. We appreciate your business and hope to see you again soon! We are your feel-good dealership The Management Team

2023 Eclipse Cross

The day before visiting Michaud Mitsubishi I had a horrible experience at another dealership (not affiliated with Mitsubishi). Where I was told to discuss the financing with my husband as they did not take my negotiations seriously. My sister-in-law just purchased a 2022 Outlander from Michaud Mitsubishi and had previously purchased other vehicles from George Kastrinakis. I can now see why she visits George when she is ready to purchase a new vehicle. He was very personable and knowledgeable about the different Mitsubishi vehicles that they offer. I originally went there to test drive the 2022 Outlander Sport and George also advised they they just received a limited amount of 2023 Eclipse Cross. I test drove the outlander sport and when we returned to the dealership George got me the keys to the 2023 Eclipse Cross and also advised that the price difference was still in my favor. When I got into the 2023 Eclipse Cross I knew if I could get the pricing where I was comfortable this would be the car! George was very helpful and showed me the pricing for both 2022 outlander sport and the 2033 eclipse cross. They negotiated my trade where I needed it to be to make me comfortable with buying the 2023 eclipse cross. I then sat with Bill and we did all the financing and he was also very knowledgeable and straight forward. I was pre-approved by capital one and Michaud Mitsubishi? being a capital one dealer was also a plus! I purchased the 10 year warranty to protect my investment and with Bills help the numbers again, worked to where I was comfortable. This was my first new car purchase on my own with no help. For me this purchase was an accomplishment and gift to myself for all the hard work, long hours and savings over the last 2 years. Having a really bad experience the day before at a different non Mitsubishi dealership where I was not treated fairly or taken seriously was disappointing. When I met George I knew it was going to be a completely different experience he was so nice and understanding. Listened to what I was saying because for me it was about the numbers everything else that comes with the car are benefits but being in the finance industry numbers are the key factor for me. I will recommend this dealership whenever I can and if I require a new vehicle in the future for either myself or my family members we will be visiting Michaud Mitsubishi and if they are smart they will keep George on as long as they can he is definitely an asset to their company! Kira H. Click

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kira, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with George and congratulations on your new 2023 Eclipse Cross! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We are your feel-good dealership The Management Team

Just purchased my second car with Michaud Mitsubishi,

Just purchased my second car with Michaud Mitsubishi, will never go anywhere else. Zach Michaud goes above and beyond for his customers to make sure we are satisfied. Any concerns I had or ever have they address immediately. Zach made the process so easy and stress free. Went in to look at options and drove away with my new car the same day. From working with Bill in finance, to my salesman Zach to the service department, I can’t say one negative thing about any of my experiences at Michaud. You want an easy car buying process they are the ones to talk to !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy Zack provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We are your feel-good dealership The Management Team

Zach and the Michaud dealership were great!

Zach and the Michaud dealership were great! He quickly helped me find the car that I needed and was with in my budget. Unlike 2 other dealers near by, Michaud had plenty of options to show me. Zach made me feel comfortable and confident with my purchase. I didn’t feel rushed or pressured at all. I will definitely be buying from them again in the future and referring all my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Here at Michaud Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! We are your feel-good dealership The Management Team

My second purchase from this dealer

This is my second purchase from Michard and I will always recommend them. George was my sales person both times and the was honest, respectful of my time, knowledgeable, and considerate of my cost needs. He is truly a great member of this team. The finance team laid out all my options and answered all my questions. I truly appreciate the time they spent with me. Thank you so much for my 2022 outlander!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words, Janelle, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new Outlander! We are your feel-good dealership The Management Team

Myself and my wife was impressed with how supportive,

Myself and my wife was impressed with how supportive, understanding and a person that have everything to help mindset Zack was. He listened to our needs and wants and he got to the job and he got the job done. We had issues with getting the right amount and better interest on the financing but he went out of the box and made it happen for us. And the finance person Bill was another amazing guy we were fortune to be introduced to. He was in to the job, fun and kept his promises. And most importantly, we got the best deal and an amazing car of our dream. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Michaud Mitsubishi! Congrats on your new purchase, and let us know if we can be of any more assistance! We are your feel-good dealership The Management Team