Michaud Mitsubishi

Originally bought my car from this company in 2021, after having it for two years I refinanced and my bank recommended getting a refund on my service warranty I bought through them, as I never used it once. After being told by the finance manager that banks don’t usually recommend that, I fought for six months, struggled even getting a response half the time, ended up getting my email blocked by the sales manager, and then finally received my refund the day my car ends up totaled. Which, yes is sad, but gods way of telling me Mitsubishi wasn’t for me. Yet, I decided to give them another shot and went to see what they had available. When I got to the lot we had a sales person running out the door to get our attention in hopes to make a sale, and ended up finding a supposed one owner used outlander, as the sticker on the car stated and the website post of the car. When handed the car fax (which you can also access from the web post) it clearly states two pervious owners. I didn’t think anything of it, ended up putting a cash hold on the car, while guaranteed a call the next day around 12 after I got out of work. Words of the employee “if you decide to not go with this car you will get your money back, we don’t keep it we aren’t like that” after he bragged about this being a family owned business and how he was a part of the family. Hours pass the next day, so around 3:30 I decided to venture out and check out some other dealerships around, where I found a way nicer car for a way nicer deal. Upon being immediately approved for a loan before even walking out the door of the dealership, I had my spouse give Mitsubishi a call and let them know I was backing out and wanted my hold refunded where they basically fought him about me getting it back immediately as they wanted to mail it. This was never mentioned when putting down the cash hold. Later on, my mother, who was a co signer on my loan, received an email talking about how my check would be available the following day at noon, they couldn’t get a loan approved for me (which is bs because all the bank needed was a paper stating my current loan was being paid off by a settlement from being totaled) and they hoped to do business with me in the future. I was copied on the email but never received it which is how I know I was blocked by the sales manager from our previous interaction where I wanted my refund on the service warranty. I would not return to this dealership if it was the last place on earth to buy a car. You shouldn’t have to chase your sales person they should be chasing you to make your purchase. But not one call, email, text, nothing regarding the car I put money down on. Horrible customer service and sales service.

Originally bought my car from this company in 2021, after having it for two years I refinanced and my bank recommended getting a refund on my service warranty I bought through them, as I never used it once. After being told by the finance manager that banks don’t usually recommend that, I fought for six months, struggled even getting a response half the time, ended up getting my email blocked by the sales manager, and then finally received my refund the day my car ends up totaled. Which, yes is sad, but gods way of telling me Mitsubishi wasn’t for me. Yet, I decided to give them another shot and went to see what they had available. When I got to the lot we had a sales person running out the door to get our attention in hopes to make a sale, and ended up finding a supposed one owner used outlander, as the sticker on the car stated and the website post of the car. When handed the car fax (which you can also access from the web post) it clearly states two pervious owners. I didn’t think anything of it, ended up putting a cash hold on the car, while guaranteed a call the next day around 12 after I got out of work. Words of the employee “if you decide to not go with this car you will get your money back, we don’t keep it we aren’t like that” after he bragged about this being a family owned business and how he was a part of the family. Hours pass the next day, so around 3:30 I decided to venture out and check out some other dealerships around, where I found a way nicer car for a way nicer deal. Upon being immediately approved for a loan before even walking out the door of the dealership, I had my spouse give Mitsubishi a call and let them know I was backing out and wanted my hold refunded where they basically fought him about me getting it back immediately as they wanted to mail it. This was never mentioned when putting down the cash hold. Later on, my mother, who was a co signer on my loan, received an email talking about how my check would be available the following day at noon, they couldn’t get a loan approved for me (which is bs because all the bank needed was a paper stating my current loan was being paid off by a settlement from being totaled) and they hoped to do business with me in the future. I was copied on the email but never received it which is how I know I was blocked by the sales manager from our previous interaction where I wanted my refund on the service warranty. I would not return to this dealership if it was the last place on earth to buy a car. You shouldn’t have to chase your sales person they should be chasing you to make your purchase. But not one call, email, text, nothing regarding the car I put money down on. Horrible customer service and sales service.

Always good experience with Michaud Mitsubishi. Purchased my 2nd car outlander SEL very nice car I love it.

My husband and I had been looking for an older Wrangler, and we came across one on CarGurus. I had never really heard of Michaud until it popped up on the website. We went on a whim, met Zack, and 2 days later drove off in our Jeep! Zack and Billy (in finance) made things incredibly easy and seamless. No haggling, no pressure, just really nice guys that helped get me into my dream car. 10/10 recommend to anyone looking for a new car!!

Zack recently helped me with a purchase of a new pickup and was a huge help. With a big investment, it’s great to know you can lean on the experience of an expert and know that there’s a great team alongside them. The process was smooth and the Michaud team has been helpful after leaving the lot, too. Great experience.

I had a wonderful experience with Zack Michaud at Michaud Mitsubishi. He was friendly, knowledgeable and honest. I did not feel pressured. He guided me to make the best decision for my family. I highly recommend him.

Muito feliz com meu novo carro. Zack made this a positive experience. He was able to help me search for the car that I wanted and provided a few options to look into. I love my new used car. Obrigada

This dealership was extremely beneficial in helping me to find my dream car! Zack was patient, resourceful, and knowledgeable regarding all aspects of the process.

Zack was very helpful in helping us find a new vehicle!! Friendly service and there to answer questions along the way. Would definitely recommend this dealership to purchase your next vehicle!! And ask for Zack! :)

I went to Michaud Mitsubishi to consider a pre-certified Outlander Sport. Buying a used car can be stressful, but Zack brings a low-pressure sales attitude which I found comforting. My opinion is he genuinely cares about the overall service and car product. I bought the car this week, and look forward to driving it for years to come. Thank you to Zack, Bill Murphy and their team of technicians.