Michaud Mitsubishi

Knowingly sold me a used car with a faulty A/C system in late Oct. of 2022.They masked the problem at the time of purchase,figuring I wouldn't be using the A/C until summer 2023(they were right!)-at which time I would have no recourse.Spent $1000+ to have it diagnosed and repaired.Reached out for reimbursement but to no avail.

Very enjoyable experience. Brian the salesperson went above and beyond without pressuring us to buy. I would definitely buy again from this dealership. Friendly atmosphere.

This was the first car purchase I have ever made. I had shopped around for awhile and researched multiple different brands and models. I visited one dealership prior to visiting Michaud mitsubishi and I was not very impressed. When I arrived at the dealership I was instantly greeted and walked over to a waiting area that had free coffee. I arrived 20min early, but George accommodated this and pulled the car around so I could inspect it while he finished up with other clients. He answered all my questions and helped explain the different features in the car. He also made the financing aspect very easy. He did not pressure me to put any money down and he did not add any hidden fees to the price. He was very transparent. I did not feel like I was pushed around. What pleasantly surprised me was that he did not disappear into the back to have a discussion about fiances without me present. Overall, I will recommend this dealership to all my friends.

Originally bought my car from this company in 2021, after having it for two years I refinanced and my bank recommended getting a refund on my service warranty I bought through them, as I never used it once. After being told by the finance manager that banks don’t usually recommend that, I fought for six months, struggled even getting a response half the time, ended up getting my email blocked by the sales manager, and then finally received my refund the day my car ends up totaled. Which, yes is sad, but gods way of telling me Mitsubishi wasn’t for me. Yet, I decided to give them another shot and went to see what they had available. When I got to the lot we had a sales person running out the door to get our attention in hopes to make a sale, and ended up finding a supposed one owner used outlander, as the sticker on the car stated and the website post of the car. When handed the car fax (which you can also access from the web post) it clearly states two pervious owners. I didn’t think anything of it, ended up putting a cash hold on the car, while guaranteed a call the next day around 12 after I got out of work. Words of the employee “if you decide to not go with this car you will get your money back, we don’t keep it we aren’t like that” after he bragged about this being a family owned business and how he was a part of the family. Hours pass the next day, so around 3:30 I decided to venture out and check out some other dealerships around, where I found a way nicer car for a way nicer deal. Upon being immediately approved for a loan before even walking out the door of the dealership, I had my spouse give Mitsubishi a call and let them know I was backing out and wanted my hold refunded where they basically fought him about me getting it back immediately as they wanted to mail it. This was never mentioned when putting down the cash hold. Later on, my mother, who was a co signer on my loan, received an email talking about how my check would be available the following day at noon, they couldn’t get a loan approved for me (which is bs because all the bank needed was a paper stating my current loan was being paid off by a settlement from being totaled) and they hoped to do business with me in the future. I was copied on the email but never received it which is how I know I was blocked by the sales manager from our previous interaction where I wanted my refund on the service warranty. I would not return to this dealership if it was the last place on earth to buy a car. You shouldn’t have to chase your sales person they should be chasing you to make your purchase. But not one call, email, text, nothing regarding the car I put money down on. Horrible customer service and sales service.

Originally bought my car from this company in 2021, after having it for two years I refinanced and my bank recommended getting a refund on my service warranty I bought through them, as I never used it once. After being told by the finance manager that banks don’t usually recommend that, I fought for six months, struggled even getting a response half the time, ended up getting my email blocked by the sales manager, and then finally received my refund the day my car ends up totaled. Which, yes is sad, but gods way of telling me Mitsubishi wasn’t for me. Yet, I decided to give them another shot and went to see what they had available. When I got to the lot we had a sales person running out the door to get our attention in hopes to make a sale, and ended up finding a supposed one owner used outlander, as the sticker on the car stated and the website post of the car. When handed the car fax (which you can also access from the web post) it clearly states two pervious owners. I didn’t think anything of it, ended up putting a cash hold on the car, while guaranteed a call the next day around 12 after I got out of work. Words of the employee “if you decide to not go with this car you will get your money back, we don’t keep it we aren’t like that” after he bragged about this being a family owned business and how he was a part of the family. Hours pass the next day, so around 3:30 I decided to venture out and check out some other dealerships around, where I found a way nicer car for a way nicer deal. Upon being immediately approved for a loan before even walking out the door of the dealership, I had my spouse give Mitsubishi a call and let them know I was backing out and wanted my hold refunded where they basically fought him about me getting it back immediately as they wanted to mail it. This was never mentioned when putting down the cash hold. Later on, my mother, who was a co signer on my loan, received an email talking about how my check would be available the following day at noon, they couldn’t get a loan approved for me (which is bs because all the bank needed was a paper stating my current loan was being paid off by a settlement from being totaled) and they hoped to do business with me in the future. I was copied on the email but never received it which is how I know I was blocked by the sales manager from our previous interaction where I wanted my refund on the service warranty. I would not return to this dealership if it was the last place on earth to buy a car. You shouldn’t have to chase your sales person they should be chasing you to make your purchase. But not one call, email, text, nothing regarding the car I put money down on. Horrible customer service and sales service.

Always good experience with Michaud Mitsubishi. Purchased my 2nd car outlander SEL very nice car I love it.

My husband and I had been looking for an older Wrangler, and we came across one on CarGurus. I had never really heard of Michaud until it popped up on the website. We went on a whim, met Zack, and 2 days later drove off in our Jeep! Zack and Billy (in finance) made things incredibly easy and seamless. No haggling, no pressure, just really nice guys that helped get me into my dream car. 10/10 recommend to anyone looking for a new car!!

Zack recently helped me with a purchase of a new pickup and was a huge help. With a big investment, it’s great to know you can lean on the experience of an expert and know that there’s a great team alongside them. The process was smooth and the Michaud team has been helpful after leaving the lot, too. Great experience.

I had a wonderful experience with Zack Michaud at Michaud Mitsubishi. He was friendly, knowledgeable and honest. I did not feel pressured. He guided me to make the best decision for my family. I highly recommend him.

Muito feliz com meu novo carro. Zack made this a positive experience. He was able to help me search for the car that I wanted and provided a few options to look into. I love my new used car. Obrigada