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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 12:00pm to 4:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Professional & Courteous

I dread buying a new car for many reasons, pushy salesmen, not willing to work with you, extremely long process. I have to say I experienced non of the above at this dealership. Everyone there was extremely welcoming, willing to help, informative, and understanding. Dave Moretti made this grueling process an easy one! He made himself available whenever, had answers to all of my questions. He wasn't pushy, he really worked with me and did so quickly! I would definitely send my friends and family to this dealership because of the great experience I had here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

relaxing genuine enjoyable and fast

I'm very happy that I chose to do business with Michaud Mitsubishi. Jim Murphy and the his associates were extremely pleasant to deal with and have a very genuine vibe which made made me feel better, especially after having a really bad experience i had 2 years ago with a dealer I won't mention here up on route one Danvers that begins with a "D". The Jim and the guys even threw in a nice bonus bed liner for my truck even after I had already decided to move forward with the deal, something they could have easily said no to with out changing anything. That tells me they're committed to their customer's happiness and experience. Thank you Jim, thank you Michaud Mitsubishi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent Experience!!

Went to the Michaud dealership because of it's radio ads; bought because of the excellent response from staff, especially Dave Moretti. We came in looking for a used vehicle we had seen on their website. There was no game playing or attempt at bait and switch tactics. After getting some basic info from us, we were given all relevant info ( including carfax and original sticker) about the vehicle we were interested in. We were able to test drive it (and a similar car). Once we decided to buy, negotiations were efficient and met our needs. We got a fair price and were able to pick it up the next morning. All-all, an excellent experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!

What brought me to Michaud Mitsubishi was surfing the net at there large pre-owned inventory of used cars. I printed out a few 2013 Outlanders that were for sale went to the dealership and met Brian, one of the salesman. He found both cars quickly and let me test drive them. I liked the used cars and then he offered to show me a brand new Outlander. After taking a short test drive I new I wanted that car so we negotiated a deal with financing and I drove home in a new car. Thank You Brian for showing me the new car, I love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sales & Fianace

Visiting this dealership and finding a car in 1 day gave me the impression that sales has the customer in mind instead of just a sale. Very nice people all around. The finance department was extremely helpful and knowledgeable. Salesmen let me browse without being harassed. A comfortable experience all around. Anyone looking for a car should give them a try

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Loved my experience!

I initially went to look at a car I had found on cars.com . Daniela responded quickly t my online request and set me up with an appointment. The car was out front waiting for me when I arrived and Brian came right out when I pulled in. The car didn't have all the bells and whistles I was hoping for; Brian heard me and found a vehicle that was right in line with what I was looking for. While my paperwork was being processed Mr. Michaud brought me a rose, thanked me for my business, told me a bit about his family and talked about the charities they donate to. I drove away with a new car and felt like I supported a great family, Team and community.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fantastic Service.

Zack went above and beyond to get the deal done. I highly recommend anyone looking to rebuild their credit to check this place out. Friendly atmosphere with great professionalism! The perfect car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Exceptional salespeople

Best customer service I've ever received at a dealership. Emily D. went above and beyond to facilitate an easy and excellent car buying experience! Every business should have a professional and such a versatile person in their establishment. Thank you for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

EXCELLENTE CUSTOMER SERVICE

DROVE FROM CONNECTICUT TO MICHAUD MITSUBISHI ." SO WORTH THE TRIP" OWNER KEVIN STOPPED BY TO INTRODUCE HIMSELF. SO GRATEFUL ZACK MADE IT POSSIBLE FOR ME TO DRIVE MY NEW MITSUBISHI HOME ON THE SAME DAY. " FULL TANK OF GAS" BEST EXPERIENCE EVER AT A DEALERSHIP . " I WOULD RECOMMEND TO EVERYONE" THANK YOU AGAIN ZACK AND STEPHANIE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

I'm glad you're happy, Carol! You were a pleasure to work with. -Zack

Best day ever

I knew what I wanted and this dealership had it. They were very welcoming and respectful. Everyone was so friendly and very apt to help me get exactly what I wanted. Not only did I find my dream car, but these guys went above and beyond to help me stay in my budget. Zack Hubbard was my man, and Rick gave me all the financial info I required, and believe me I asked a lot of questions. Even Brian, who I wasn't even buying a car from, helped me set up insurance. I would recommend their team to anyone and everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.