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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 5:00pm
Service hours: 7:30am to 2:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Best experience ever

Best experience ever buying a new vehicle. Would recommend dealership again and again. Every single person I came in contact with was friendly and nice and extremely helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best experience!

I was so happy with my experience. The best staff around. They were so nice and took there time with me I never felt rushed. They worked with me on all my options and helped me figure out what was best for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great place to buy a car !!

I had a great experience purchasing my "new to me" car with Michaud. There was no pressure. While I was there I noticed there were quite a few people purchasing cars so it me feel very comfortable buying my car there. I am very pleased with the service I received and would highly recommend Michaud.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Buying a New Car

I found the customer service to be very easy to work with. They put me in a brand new car with payments I can live with. They were instrumental in teaching me all about the new car and how it worked. I found this to be very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Easy a Pie

I have leased 2 and purchased 1 car from this dealership. It is by far one of the easiest dealerships with which to deal. The experience is without games and pressure. As with any dealership there will be negotiations and they have always been reasonable in these. I've had many painful experiences with dealerships in my 38 years of driving (I'm 54 for those bad at math) but none as pain free as Michaud. The owner is always visible, available, friendly and professional. The salesman who helped during my recent (1/29/2016) purchase was Jim Murphy and he was great - helpful, knowledgeable, professional, courteous. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Where customers are like family

We have purchased many cars from Michaud Mitsubishi and every time we go there the experience gets better. Jim Murphy is an excellent salesman because he wants you to be happy and satisfied with the car of your choosing. He's extremely easy to communicate with and he has always led us in the right direction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I was presented with a friendly enviroment.

The dealership was not hard to find and they were helpful. When I went to pick up the car that I purchased, they could not find the spare keys. About four day later, they mailed the keys to me without any trouble. They were responsive when I had questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I could not be more satisfied with my experience.

I could not be more satisfied with my experience with Michaud Mitsubishi. I want to give thanks to Dave Moretti. He walked me through what I was expecting a very arduous process. He is knowledgeable, understanding will get you in a vehicle that is just right for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ridiculous service

Brought my car in for over heating issue.....told me I just needed to flush my car and it was "all good"....2 weeks later the car having the same issue again.....then they go on to say I have to wait to bring it back in and I have to pay again. The problem was never fixed...and they dare ask me for more money on a problem they never fixed the 1st time. I'm a Dailey driver with a baby in the car. The car they were working on is a 2001 eclipse...there own car brand. I feel robbed and not taken care of properly. Now I'm stuck with an overheating car and cant go about my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

super helpful

i dont have one bad word about Michaud. they made my experience they best ever. they were super friendly and helpful. they went above and beyond my expectations trying to get me in the vehicle i needed. in the end they sold me the car below asking price and gave me a great deal on my trade in. super happy customer here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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