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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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Great Experience

After being rejected from other dealers I went here. My credit was a challenge.They got me approved,They worked with me regarding a down payment and made the process painless. I took my car home in just a few days. They never lost patients with my repeat phone calls and questions. And always followed through with what they said they would.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good service and quality people

My experience was a very positive one and Dave was very helpful and personable. I was fearful of the prices but gee made it a positive experience. I would defiantly go back

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

great easy process for purchasing a new vehicle

Overall an easy great experience in purchasing a new vehicle the owner Mr Michaud was very friendly and the car salesmen Steve Gill was very knowledgeable and had excellent customer service made it all an easy transaction from trading in my old car to get a new one. Definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Experience

Dave Moretti was wonderful to work with and made the process go very smoothly. He was always available for questions, etc. after the purchase. He recommended a vehicle that suited our wants/needs/budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

very personal service, not a "factory store

Worked with me on the purchase of a 2016 Mitsubishi Outlander. Thorough review of features upon pick-up of new vehicle. Salesperson very personal, honest and forthcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Expats have their chance here

I am new to the country and as any expatriate employee knows it is extremely difficult to buy a car since you have no credit score established yet, even when your income meets the finance institutions criteria. I am living in New Hampshire, but Michaud Mitsubishi (Denver, MA) was the only car dealer willing to help me out. Their team was very respectful and helpful starting by Kelly who helped me out by phone, then Joe LaFratta who was very kind and immediately took us to the test drives, so we could decide what model to buy. And last but not least, Stephanie, who is the one in charge of finance affairs, she was very helpful and managed to get us the finance for our brand new Outlander Sport. This is certainly the place that I will be coming back in the future to exchange my car by a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dealership Experience

Had a good experience Friendly staff. I have previously purchased a mitsuibishi and liked the quality of my old vehicle. Good service at this dealership n

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent Experience

Had a great experience from beginning to end. They understood my budget and gave me a good deal. Chris Eramo provided very good customer service and hospitality. I would recommend this dealership to any one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I bought my car there and had great experience.

I bought a car there 8 years ago and found everyone there very helpful and very professional. I went back there to buy my new car and found the same excellent service and experience. I would highly recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great customer service

My car salesman, Tom, was a delight to work with. Not only did he give me a little piece of history on our test drive about the town of Danvers but he was so accommodating when it came to anything I needed in terms of the 2012 Rav 4 I purchased from there. He gave me his personal number in case I had any problems with the vehicle that way I could call or text him and he always gave an immediate response. He made car shopping a pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.