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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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I read the reviews before shopping around for a new car...

I read the reviews before shopping around for a new car and I was impressed with what was written in regard to the Michaud Mitsubishi experience. I went in on a Sunday, met with Joe. He was just a normal, nice guy not trying to push me in any type of direction. Being in sales myself, I was expecting more pressure (given the car dealership stereotype) but their was none. We had a nice conversation, in which I told him what I was looking for and what my budget allowed and went from there. After a little negotiation I was driving out the same day in a GREAT looking 2011 Outlander with low miles that was already below Blue Book value to begin with! Considering I had less than perfect credit, I was very happy with the efforts from Joe and Brian with the financing. They shopped around for a very competitive finance rate and I drove out of there with a smile! I would totally recommend Joe and Michaud Mitsubishi!! Henry Tewksbury, Ma

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I couldn't ask for any other place to go on short...

I couldn't ask for any other place to go on short notice to purchase a new car...Joe was so patient and knowledgeable about the cars...One of the best salesman I've seen in a while. ..Brian in finance was so amazing....I like the fact that he work his magic to get me financed and into the car the same day....just because of this experience I've got at Michaud mitsubishi and from Joe and Brian. ..I will recommend everyone I know to that dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Experience was great with no pressure sales tactics. Joe...

Experience was great with no pressure sales tactics. Joe did not try to pressure me at all. I actually agreed on a car and started filling out paperwork and changed my mind and told him I didn't want the car. All he said was I understand and we are here if you change your mind or decide you want something else. I then decided on a different car a few days later and it's been about 3 months and everything has been great. Price was pretty high but the car is very reliable and so far worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I highly recommend this dealership they were very...

I highly recommend this dealership they were very friendly and welcoming. They knew a lot about the cars and worked with us based on our budget. They showed many different options with leasing and buying. I would use this dealership for purchases in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I wanted to thank everyone at Machaub Mitsubishi for...

I wanted to thank everyone at Machaub Mitsubishi for being amazing and actually real people which is not what I expected going shopping for a new car with some credit issues. Tom chatted with me through messenger in the morning before I got there and assured me that he would help me get into the carI wanted (mirage). I came up test drove the car and then Tom helped me through the entire process!!!! It was a great experience. Tom walked me through all of my features and not once was he a pushy salesman. The owner was actually their and very friendly. The credit guy was also great. I would definitely recommend going its worth the trip! Tom is great and helped to reassure me through the entire process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

When my husband and I first came in we had no idea what...

When my husband and I first came in we had no idea what we wanted or even where to start. We were greeted by Tom right off the bat and told him what we sort of had in mind. He spent the majority of the day with us showing us a few different cars and even test driving the one we decided to buy. We started with a 03 Trail Blazer and left with a 12 Altima. Never in a million years did I expect to buy that never mind the fact that Brian made sure we were leaving that day with it. Brian is an excellent financial consultant and will go above and beyond to get you approved for your dream car. We are so satisfied with our overall experience with this dealership and will definitely recommend them to anyone. Thanks again Tom and Brian. You guys were amazing!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I came to the dealership to purchase a new car and was...

I came to the dealership to purchase a new car and was immediately greeted by salesman Joe Lafratta. Mr. Lafratta was extremely friendly and answered all my questions. He was FANTASTIC and I will refer both him and Michaud Mitsubishi to my friends and family! I had gone to several other dealerships before going to Michaud Mitsubishi and found the sales staff at the other dealerships to be rather pushy and a bit obnoxious. I did not get this feeling dealing with Mr. Lafratta. Sincerely, Mrs. Potts

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service, Tom did alot for us and got us a...

Excellent service, Tom did alot for us and got us a better deal on our trade. Did everything he could to get us the best deal possible. Would use and definitely recommend Tom and this dealer in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I shopped 3 different dealers online, Tom Colpitts was...

I shopped 3 different dealers online, Tom Colpitts was the only salesman who kept in touch with me months after I was looking around. I figured I owed him to stop in when I was serious about my purchase since he continued to email and call me. I'm glad I did, from the moment I walked in and met him, he went out of his way to make my wife children and myself feel like we were talking to a friend instead of a salesman. After 4 painful test drives with my children, we agreed on a outlander sport. At no point did Tom seem distracted by my hyper kids, and beyond went out of his way to attend to them also. Kudos to you Tom. Do yourself a favor and deal with Tom, and I am sure his service will speak for itself. My family and friends will be Michaud Mitsubishi customers here on out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

From the moment I entered the dealership I was treated...

From the moment I entered the dealership I was treated top notch. Can't thank Zac, Brian and Kevin enough for their friendliness, courtesy and respect. My entire experience was up-beat, and positive. I was never looked down upon or made to feel less of a person. Buying my car from Michaud Mitsubishi was not only pleasant, it was as much a joy as buying a car should be. I have already recommended Michaud Mitsubishi to relatives and urge all readers looking for an auto to come here first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.