Michaud Mitsubishi

Do NOT buy a car from these people unless you want a car you just paid off to need an engine and then have them weasel out of their warranty!!! Been in this service department 7 times for leaking or burning oil and they kept either not finding the problem or fixing some small thing to push us off. They successfully pushed us 3K miles over out warranty when they told us that our engine would either have to be rebuilt or replaced at our cost, exactly what they promised would not happen. Things you will also encounter at this "feel good dealership". Their hold message is laughable! We have never been offered a ride to work or loaner car, even when we have begged, you get the answer "I don't know what to tell you". They once had my car for a Saturday morning appointment, dropped off Friday morning with the promise of being done on Saturday and they closed their service department and kept it up on a lift until Monday morning, leaving us without a car. Their service manager, John, also has an attitude problem. He is curt and rude every time I encounter him and I had complained to his boss and the owner several times. Poor you if you encounter him on the day after a holiday when he didn't want to be there. Completely unprofessional and I don't need to know your personal problems. After all, I was using my day to sit around your dealership waiting for you to find your latest excuse to get me out of your waiting room again! Point blank $20K spent on a car that was given the kiss of death at 4 years old that according to their salesmen "looks as good as the day you drove it off their lot". Kevin is the biggest conman you will ever encounter. I got to sit in his waiting room over and over again and hear whoppers like "I'm on the board of Mitsubishi. I'll make sure you're covered even out of warranty if you service your car here" and "we please 99% of people, the others are just the type of people who would complain no matter what you did for them. You could serve them caviar". I fought all summer long to get my engine covered and Mitsubishi corporate finally kicked in to cover the engine. Michaud still refused to cover the labor. Maybe in the future they should find the problem within the first dozen times the car is brought in. I will NEVER stop fighting these guys!

I came in to michaud mitsubishi to originally buy a used toyota yaris and eventually left buying a 2012 corolla which was the car i really wanted. my sales rep was walter vogel , he was very good , very friendly and seems like he has a lot of experience in the field , we made a personal connection and i felt it was genuinely important for him to help me get a car , this was the first car i have ever bought in this country so i was nervous about the whole process , he helped me out with finding a car i could afford and was happy with, and even picked me up and brought me to the dealership because i had no way of getting there. brian the finance manager also helped me get approved for a loan. now i am driving and happy with my purchase so far. thank you walter vogel !!!

My husband has less than perfect credit but needed a reliable vehicle. He already had tried a couple of other dealers in NH but was shot down after no effort to help on their part. Then my husband was contacted by Ambrose Devaney at Michaud Mitsubishi. From the very beginning Ambrose was upbeat and positive and treated my husband with respect. We went down to Danvers (90 miles from home) skeptical but willing to try one more dealer. Ambrose recommended a beautiful 2012 Chrysler 200. We took it out for a ride and fell in love with it. But then the moment of truth...trying to get financing with my husband's low credit score. We were figuring that they'd come back and say sorry, we can't help. But enter Brian Philo, miracle worker. He was able to secure financing for my husband, and in a very short amount of time. We were stunned! Again I must mention that this while experience was 100% positive from beginning to end. My husband is now the proud owner of that gorgeous Chrysler 200 and we both can't say enough good things about Michaud Mitsubishi, Ambrose Devaney, Brian Philip, and Kevin Michaud, the owner. Kevin have me a rose just for being there!

First, here's the good review I posted immediately after my purchase: Terrin was very friendly and responsive through email and phone. He knew a lot about the product and was a pleasure to work with, even after the sale was complete. The atmosphere inside the dealership was very friendly, laid back and professional. At no point did I feel pressured or intimidated. The trade in process and purchase of my car a great experience and I would easily recommend anyone including my family to visit Michaud Mitsubishi when they are in need of a vehicle. And this is my update after dealing with the owner Kevin. When I went back to pick up some stuff from my traded in car, he went out of his way to point out that my traded in car had a cracked exhaust manifold (I was not aware of this when we closed the deal) and basically suggested that I should offer to give him $1,000 to cover it. Keep in mind, this is like 2 weeks after we closed the deal. I'll save the details, but my experience at that dealership went from great to terrible in that one conversation. I was offended and angered over this interaction. I will never go back there after how I was treated by the President of the company.

I'm delighted to have the opportunity to rate Terrin McCutchern as excellent in his dealings with Evelyn and me during our recent purchase of our Outlander. Every one we encountered, Terrin, Paul, Brian and Kevin were all friendly and helpful. I can easily recommend Terrin and the entire dealership to friends and family. John Tobin

The hardest thing about going to a dealership is dealing with pushy and aggressive salesmen. I was able to look at the vehicles I wanted without anyone "looming over me" the entire time. This made me feel much more comfortable, I was given a test drive without asking and shown all the options for the model I was looking for. This made the decision easy when I was ready to pull the trigger. Best of all, they valued my trade. They were extremely transparent and we actually ended up meeting at a number that I felt was more than fair for me (above KBB) I would work with these guys again (particularly Joe) and will put Michaud Mitsubishi at the top of my list for my next vehicle purchase. I've been a long time Mazda driver and have had great experiences at their dealerships but this was certainly on part if not a superior experience. Thank you Joe and Michaud Mitsubishi!!

Shopping for a new car can be a difficult and stressful process. In order to find the right vehicle, you often have to do a great deal of research across a range of dealerships. In my experience alone, I traveled to ten different dealerships around the North Shore. I can confidently say that Michaud Mitsubishi vastly outshone these dealerships in everything from Price to Customer Service. From the time I first entered the dealership, to the time I drove away in my recently purchased Nissan Altima, I was treated as if I was their most important customer. The staff worked together to ensure that my car buying process was as smooth, and as painless as possible, as I cannot remember any point where I was waiting on an employee. Since my purchase, Michaud Mitsubishi has continued their unmatched customer service through multiple follow ups, ensuring that I had the best experience possible. If you are in the market for a new or used vehicle, I strongly suggest that you consider Michaud Mitsubishi. At the end of the day, they helped me to feel good about the decision I made in this very difficult process, truly living up their name as the “Feel Good Dealership.”

Two days ago I came here and traded my 2004 Mitsubishi eclipse for a brand new 2014 Mitsubishi lancer, honestly walked out of there the happiest person ever. First I went to toyota,was disappointed with them, but I'm happy I walked out of there and went straight to Mitsubishi in Danvers, I have to say this is probably the only place I will ever do business with. It was quick easy and probably the nicest people I've ever delt with in the car industry. I just want to say thank you joe,Brian,and Kevin, and everyone at Michaud Mitsubishi!! :) deff recommended and would sayy there better then a 5 star! Thanks again guys!!

Brian and Joe were so helpful! I love my new car, I couldn't be happier! They made buying a car a lot easier then I thought it would be. So glad I came to Michaud. -Hannah Edwards

A few minutes after I requested a quote through their web page, Joe, one of Michaud Mitsubishi's sales representatives called me and after a small chat I was already pre-approved and we scheduled a visit to the dealership. During the call, not for one second I felt pressured to visit their dealership even when I had to reschedule for the weekend. Entering the dealership, I immediately felt the friendly and welcoming environment not commonly found in other dealerships I've visited in the past. After introducing myself, Joe was already prepared to meet with me. I must say, it surprised me how friendly Joe is. After a small talk, he was ready to show me the car I was interested in and got me to drive it, twice!! Every question that I had about the car, the car's Carfax, and the dealership, he answered it without a beat! My brother in-law was with me during the visit, and he even made a comment of how relaxed the overall experience felt. We even met the owner; Kevin Michaud, who I must say went out of his way to make us feel very welcome. Like he said, Michaud Mitsubishi is a family business, and they are in the business of making you want to come back over the years. I must say, you succeeded Kevin! After giving my approval to Joe, I was introduced to Brian, their Director of Finance. If I have to describe Brian in one word I would say relentless! I knew it was going to be hard to find a good deal to finance the purchase, and it took a while, but that guy did it. And he managed to get a deal far better than I was expecting. They (Kevin and Brian) worked so closely and in sync, that they even certified the car so I could get a better deal with the bank. I think no other dealer would be willing to do that at their expense. In no time, I was signing the papers and Brian answered all the questions that I had. There is no fine print, and everything is crystal clear. I am a first time buyer here in the states, and I thought the process of buying a good quality car at a great price would be a nightmare. I've never been so happy at being wrong. These guys will fight for you. And if you think I'm wrong, go and give them a visit. I'm sure you'll meet some of their recurring clients, and the will tell you how good these guys are. I will definitely come back to Michaud Mitsubishi, and I'll look forward when it's time to buy a new car. Thank you guys!