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Michaud Mitsubishi

(1,039 reviews)
Visit Michaud Mitsubishi
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–2:00pm
Sunday 12:00pm–4:00pm Closed
2022 state dealer award
View 15 awards
2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (978) 278-3724 (978) 278-3724
Used (978) 712-2008 (978) 712-2008
Service (978) 712-2002 (978) 712-2002

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaud Mitsubishi from DealerRater.

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I Susan went to Mitsubishi to look at new cars knowing...

I Susan went to Mitsubishi to look at new cars knowing what I wanted I was asked if I was interested in a certain car and the service was very good I ask a lot of question . As it was my second time there to purchase cars . Again the service was very good and I got what I wanted and Tom went over everything with me about how everything inside the car as for as Bluetooth, clock how to set it was just amazing .i was Inpressed also Brian was great with getting my payment where I wanted it. Mitsubishi is a great car dealership to buy a car wonderful service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Old School Value and Service

We just purchased our 4th vehicle from this dealership and are more pleased than ever. They made the entire process effortless on our part and we felt the value was excellent. Everyone was a pleasure to work with and once again feel we made a fantastic decision to continue with this dealership. Kevin, Paul and Tom as well as the office staff were outstanding. This dealership should be on your list for service, used cars and possible new purchase. They were fantastic and we are thankful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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was in the market for a used auto so thought i would...

was in the market for a used auto so thought i would contact michaud mitsubishi in danvers ma as i know the owner kevin michaud and the general manger paul dube. was greeted by ambrose delaney sales associate very friendly we talked i explained my situation as i had credit issues as i was waiting for my credit to be checked i noticed how friendly and how detailed the staff is to making you feel comfortable and how available kevin is to the whole buying process paul and ambrose worked hard and was able to get me the financing at a pretty good rate with the help of finance director brian philo. i would highly recommend this dealership to my friends and any one who asks first class experience. Thomas j Beaulieu jr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience at Michaud Mitsubishi from the...

I had a great experience at Michaud Mitsubishi from the moment I stepped in the door. I was looking for a used about a year or 2 car with low mileage. I was greeted by salesman Joe LaFratta and he asked me a few simple questions and without high pressure sales tactics I had run into at a few other dealerships I visited, Joe guided me to exactly what I was looking for and he worked really hard to get me into the perfect vehicle at the monthly payment I wanted. I can't say enough about Joe and the rest of the staff at Michaud Mitsubishi as this was the best experience I have ever had purchasing a vehicle from a dealership. I will be recommending Joe and Michaud Mitsubishi to friends and family whenever they are looking for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

I recently experienced outstanding customer service at...

I recently experienced outstanding customer service at Michaud Mitsubishi. They have a lot of great cars on their lot and they really work with you to get you in the right one. I was looking to buy one of their awesome Mazda3s. I worked with Ambrose from start to finish. He was very responsive to my calls and emails and he didn’t pressure me into taking a deal I didn't like. Most importantly, he was kind to my wife and me. Some dealerships see a young couple walking in as an opportunity to profit hand over fist. Not here: they saw an opportunity to help a young couple get into a great car. The owner, Kevin Michaud, was directly involved in reducing the purchase price of the car to fit our budget. He personally made calls to their lenders to get me competitive interest rate, which is pretty miraculous given my credit. I was really impressed with what Ambrose and Kevin were able to do for us. We are very grateful to the team at Michaud Mitsubishi!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

In search of a new car I have many choices living in the...

In search of a new car I have many choices living in the Greater Boston area. I have friends in the business and have dealt with other dealerships with purchases and leases for many members of my family. It's that word, family that made my choice easy, Michaud Mitsubishi was like visiting a family friend. From the moment my wife and I entered the showroom we felt like this was the place we wanted to purchase our next vehicle. When can you say that you are welcomed to a car dealership by the OWNER, not a salesperson. It was Kevin Michaud who welcomed us and our first impression was as if we've known him our entire life. As we discussed our needs we were introduced to Kevin's wife and we were told of the many charitable endeavors Michaud was involved in, very impressive. Solid family and firmly involved in the community. It was we were visiting the family run neighborhood store, definitely not a dealer here today and gone tomorrow. After his welcome and confidence that we made the right choice coming to Michaud, he introduced us to Ambrose Devaney, the director of Internet Sales and Leasing, again a great feeling and no pressure but full of information about what we were looking for and what Michaud had to offer. After our test drive Ambrose went over the financial details along with Brian Philo and we worked out an unbelievable deal that was worth the trip to Michaud. We finally met Zachary Michaud, Kevin's son who told us about Michaud's different marketing strategies and found him to be just like his mom and dad...personable and knowledgeable. We are new lessee of a 2014 Mitsubishi Outlander and couldn't have had a better car buying experience than what we received at Michaud. We will recommend Michaud Mitsubishi to our friends and FAMILY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My experience at MICHAUD MITSUBISHI of Danvers was a...

My experience at MICHAUD MITSUBISHI of Danvers was a very, very good one! From the moment I pulled into the lot, I was looked after by Kevin Michaud President of Michaud Mitsubishi and kind professionals. I was left with the overall impression (from everyone I dealt with that day) that they really cared that I was happy with the product, and with their service. And I was! I’m enjoying my new 2014 Mitsubishi Outlander Sport very much and will highly recommend this dealership to others. Just a quick note to let you know how much I appreciate the hard work and no pressure sales tactics that David Laurie employs. I visited a few other dealers but chose to do business with David. He was helpful, knowledgeable, friendly and prompt through the whole process. If the time comes that I want or need to purchase another vehicle, I will be looking for David at Michaud Mitsubishi for assistance. It was an outstanding experience! Felix M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

I had been looking to purchase a new, or new to me, car...

I had been looking to purchase a new, or new to me, car for a few months but seriously dreading it. I finally decided that I was going to just go see what my options were and chose to go to Michaud after getting a flyer in the mail. Upon walking through the door, with a not so enthusiastic look on my face, I was greeted by Al Berman. Al was fabulous, he made the entire process so easy and a lot less painful then I expected it to be. He listened to all the things I said I was looking for and found a car that suited me perfectly. I will definitely be returning in the future when the need arises again and I have already recommended Al to some family and friends and it's only been 24 hours! Thank you again Al!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was so nervous going in but I will never deal with...

I was so nervous going in but I will never deal with another dealership! They took such good care of me and made it so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great Service Clean facitility Awesome staff

We recently bought a 2014 Outlander at Michaud Mitsubishi. Our salesman was Jim Murphy, he was very kind, considerate and knowledgeable. The whole process of buying the car from walking in the door to signing the bottom line was made very simple. The whole crew involved where very personable. I would recommend Michaud Mitsubishi to anyone, they have a very well run business and thanks for the rose Kevin. Carol l

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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