Michaud Mitsubishi

More car dealers should take a page from Michaud Mitsubishi. They are not only great people, but they work together as a team. Researching online, I found a couple used Mazdas I was interested in and sent a request for a test drive through their website. My initial contact was Al Berman, who asked me what time I would like to come by. When he couldn’t be there at my preferred time, he told me to come down anyway and somebody else could help. I don’t know too many salesman willing to do that. Arriving in the showroom I was immediately greeted by Zack Michaud, the owner’s son. He works in the IT department—he’s not even a salesman, but made sure to introduce me to David Laurie. Dave is great salesman … no pressure and even made the point of asking me what I was looking to accomplish the day of the test drive. Should you choose to buy and finance you’ll work with business manager Brian Philo. Brian is great at his job… got me a better interest rate than I thought possible and didn’t try to sell me anything I didn’t need. Buying a car is difficult to say the least… but this family owned dealership made it a pleasure.

Right up front, the "Why" I have given the rating I did is because Michaud Mitsubishi is "the BEST dealership" I have ever had dealings with! I went in to see Al Berman (my daughter is his daughter's best friend) and she said, "Go see my dad...he's been in the business forever!!!" I didn't know that...So, I went over, alone...just to "look"...Al recognized me, said, "Give me a few minutes...I'm finishing up with someone"...I said, "No problem"...and then the "Friendliness" of Michaud Mitsubishi went into full swing...without knowing me, the "new guy" asked me if I would like a soda, water, hot dog or hamburger...(I was at another dealership the previous day as a REPEAT customer and was there for 4 hours and never even offered a sip of water!!!)...I work in the "service industry" and friendliness and making people feel "good" are a priority with me... this said volumes to me!!! So, Al finished with his people, came to get me (the "new guy" had been keeping me company)...I told him my "sad" story of my "dead" car and how the dealership where we bought it offered us an insulting amount of money for a trade-in...Kevin Michaud came by Al's desk, introduced himself and, what a small world, he recognized me from living in my complex...we started chatting, he offered twice what the other dealership offered me for our broken car, then Al crunched the numbers and came up with the "verdict"...leasing would be the best route for me to go...I took a test drive of the Mitsubishi Outlander, LOVED it (and I am not a "car" person...if I won the lottery, I would buy a limo and driver, so for me to LOVE a car is saying a lot!!!) I texted a picture of the car to my husband who loved the style and looks of it, the financing was approved and within a couple of hours, I was the proud "leaser" of a 2014 car...then, as if this wasn't enough, Kevin came out with a beautiful red rose for me! Again, another "nice touch"! I have told EVERYONE (and I know many people!!!) what a fabulous experience I had leasing a car! I just can't say enough...then, when we went to pick up the car two days later, David Laurie couldn't have been nicer...he took the time to explain all the features of our new car and even set the radio stations and hooked up my phone to Blue Tooth! Like I said, I just can't say enough about my experience...attention to detail and GREAT customer service is Michaud Mitsubishi's "claim to fame"...thank you to all who were involved! Mary and Billy Caico

great dealer, friendly staff, great value, great people multiples selection. Buenas personas un buen lugar para hacer negocios, amables y reponsables, yo lo recommader a todos mis amigos.

I am a seasoned sales person who travels extensively for a medical device company. In my best interest, I have found it responsible to purchase a used car with miles under 50k due to the 30k+ miles I drive per year for work and I will keep it only for a couple of years. Because my office is my car, I require comfort, dependability, performance and style. This has led me to driving luxury vehicles over the past 20+ years. I explained all this to Zack Michaud, the consultant at Mitsubishi Motors that worked with me to deliver exactly what I was looking for: a 2011 Infiniti G25X. Because I live in a sales related industry, I appreciate someone that listens to what I want and does not try to deviate me from my objective. Zack was 'the man' and made my first time buying experience at his dealership very pleasant. In fact, every person that I met in the process of purchasing my car at Michaud Mitsubishi made me feel very comfortable and genuinely appreciated me for choosing them to satisfy my needs. This was weird for me, because the past few dealerships I have purchased cars from made me feel like I was doing them a favor for buying a car...shame on them, for making feel like nobody. Many of us review testimonials of 'who treats you well' when doing business, so I hope this short message resonates my true satisfaction for the purchase of my car. If any New Englander reading this knows me, call me and I would be happy to elaborate on me experience. I will be buying my next 'used car' from Mitsubishi Motors:) Paul Patella.

This January, I was looking to buy a reasonably priced used vehicle that was reliable. After a few reccomendations from family, I decided on Michaud Mitsubishi and purchased a 2011 Nissan Versa hatchback with a total care warranty. It appeared to be in good condition, minus a few rust spots, yellow median paint splattered on the rims and wheel wells, and some discoloration on one of the bumpers, and the heating fan needed to me fixed, because everytime I turned on the hear or a/c, it sounded like a helecopter. Ambrose Delaney, my dealer, agreed that the dealerphip would fix the problems and to come in the following Thursday to leave the car at the dealership for a few days to fix the problems. A few days later, I recieve a call from Ambrose that my car is ready to be picked up, upon inspection of my vehicle, the rust spots on the hood and the yellow median paint had not been taken care of. I told Ambrose that this wasn't satisfactory, and he had agreed to fix it, so he came out with a can of black spray paint and painted over the yellow median paint in the wheel wells and told me that the color paint that was needed to repair the rust spots has to be ordered from Nissan. He assured me that he had a connection to someone at Nissan that he could get the paint from them, and to come by a few days later to have the rust spots fixed. I went in as requested, and waited in the lobby for 30+ minutes to see if the automotive technician had gotten the paint from Nissan, he hadn't, and I was sent home. Ambrose told me to again check back in a few more days to see if the paint had come in, this time, I waited even longer because the automotive tech was running late and hadn't arrived to work yet. Upon his arrival, the tech said that he still didn't have the paint and the color had been discontinued. I was furious that the dealer hadn't even followed up with the tech between times that he had asked me to come in, to update me on the status of the paint, as a courtesy, instead of wasting my time on three seperate occasions. I was furious, started yelling that the place was a joke and a waste of time. I called the general manager of the dealership, explained what had happened, and that I was really angry about the customer service at the dealership. He assured me that this was a problem to him as well and he would have ambrose call me within 5 minutes to apologize, and to set up a time that Ambrose would pick up the car from my house himself to get fixed. I never recieved even a call from Abrose, nor the dealership. So, I decided to go by the dealership myself, along with my Dad and boyfriend as support. My Dad noticed that my rear brake light was out, how did that get overlooked when my car was inspected by the gas station Michaud brings all of their vehicles to???. The manager said to leave the car and he would make sure what I had asked for was fixed, along with the brake light. I picked up my car about a week later, it looed like they had put a brand new hood on the car, I was happy about the job they did. Just a note: the manager if the dealership is great, he went out of his way to get everything done that was promised to me. About a month later, I started noticing that my engine would sound like it was clanging in a way an engine with no oil would. Oil levels were fine, and I brushed it off. My power outlet suddenly stopped working and I noticed that every time my fuel gauge would go below a half a tank, the needle would down to empty immediately, and the service engine soon light would go on and didn't shut off. I replace the fuse to the power outlet, and the fuel sensor problem seemed to have disappeared. Now, the low pressure sensor for my tires were going off at least once a week, i would fill them with air and it still didn't go off. Then, as of labor day, it was very obvious that I had a problem with the muffler, it was loud! and it sounded like a fan blade was rattling against metal when my car was idling. So, today, 9/3/2013, I took it into the dealer to have it looked at. He automotive tech informed me that the exhaust pipe connecting to the muffler had comepletely eroded enough to seperate from the muffler, my "total care warranty: did not cover the cost of the repair because corrosion and rust damage isn't covered!! They estimated that it would probably cost me $200-$250 out of pocket to fix it. As i was driving out of the dealership, I noticed a clunking and dragging metal-on-metal sound that hadn't been there befor I dropped it off at the dealership. The tech I spoke to reccomended that I go to Bay State Muffler on route 1S and they might give me a better deal. I followed his advice, they installed a new stainless steel pipe with an hour of my arrival, for a total cost of $90 (including labor). Bay State Muffler save the day! Overall, don't buy a car from Muchaud Mitsubishi, it's a waste of your time, money, and will only leave you frustrated and paying to get thigs fixed that should be covered under a warranty! They sell terrible cars that have nothing but problems as soon as you sign the papers, customer service has been nothing but disappointing and frustrating since I shook their hand to purchase from them

I would highly recommend buying your next car at Michaud Mitubishi - especially with the salesperson Joe! My husband bought a new car (Lancer) with Dave last month, and he was also very helpful. All of the staff are extremely friendly and can't do enough for you - constantly offering beverages and ensuring you have a good experience. I leased my car last week, and Joe did not hesitate to show me every car I was interested in as well as provide me with all of my options. Once I chose my vehicle (Outlander Sport) I was taught everything there is to know about the car. There are a lot of features in new cars that I was not used to, and Joe ensured I felt comfortable with using all of them before leaving the dealership - from Sirius radio to Bluetooth to the paddle shifters. Kevin Michaud even gave me a rose while I was car shopping! I was given excellent service, and offered accurate information to make an informed decision about my next car. Great financing options even to those relatively new to credit and very reasonable prices. No regrets or complaints!

I needed a car and my daughter and her husband bought their car from Michaud and told us we should try this dealership. They love the car and said everyone at Michaud was very helpful and pleasant. I was still very cautious on going because I had some bad experiences at other dealerships ie: pushy salesmen and fast talking finance people spending long hours sitting trying to talk me into a car I could not afford. But I have to say that Al Berman a great salesman worked with my husband before I got there and let him bring the car a 2012 Chevy Impala to my work place so I could test drive it. Brian the finance man had everything set up when I got there. It was a very good experience with no pressure tactics involved. I would recommend Michaud to anyone needed a new or used car. Everyone at Michaud was very pleasant and professional.

Between my wife and I we have purchased 3 brand new cars, 4 used. So its sufficient to say we have been to countless dealerships, dealt with countless sharks, swindlers and con-artists. The last two vehicles we have purchased have been from Michaud Mitsubishi. Buying a new or used car can and usually is an extremely stressful situation. Not here! The first purchase we made went so well we left the dealership feeling excited and happy with our new car, a COMPLETE and utter new feeling to every other car purchase we have ever made. So naturally when looking to upgrade my car last week we gave them first "dibs" so to speak. Customer Service: This last trip was not without some hiccups. We had some issues with the first salesman we were speaking with, but after one phone call everything was completely resolved 110%. Taking those issues and turning it into a deep discount on the car we wanted to purchase and adding additional money on our trade allowance without us even asking! You tell me what other dealership would sacrifice at-least $2000 just to keep you 110% satisfied! Also the owner of the dealership, Kevin Michaud, has NO problem coming out and assisting with ANY and ALL issues or concerns you have! He has even come into the dealership from home just to help move things along so we could make our other appointments! This guy is amazing! Our 4 year old son was with us on this trip and they actually paid more attention to him than us at some points! This may sound like a negative but believe me its not! My son liked them so much he was walking around the dealership pretending to sell cars! Made the entire trip so much more relaxed. David Laurie, Salesman: What can I say about my man Dave. After our issues with the first salesman Dave swooped right in after my call and was nothing short of amazing. Within 5 minutes of us speaking he had given us his personal cell number with instructions to call or text him day or night with any and all questions we had. Another first for us. This gentleman is a major asset to Michaud and believe me, next year on my wife's upgrade I'm asking for HIM personally! Brian, Finance: Brian has an innate ability to explain even the most complicated of finance terms to where anyone can understand. This guy called the bank and literally fought on the phone in front of us for ONLY a 0.67% decrease on the rate they wanted to give us. Only 0.67% and this guy acted like it was 10%! It would have had zero bearing on our decision to buy if he was unsuccessful but that didn't stop him from trying to save us money. In closing I can in good faith encourage ANYONE looking for a new or used car to go to Michaud first! You wont regret it! And remember if you have any issues at any time during the entire process just call or let them know, they will truly do anything it takes to make you happy! Thank you michaud mitsubishi for being so family friendly, courteous, and willing to go that extra mile. We will be back!

Buying a new car from this dealer may be okay, but all their used vehicles come with all kinds of title issues which they won't tell you about - accidents, rental fleet etc. Make sure to double check the Carfax. Also, don't trust whatever they will verbally promise you (like new tires) - get everything on paper. Or, even better, shop elsewhere. On a bright side, Mr. Michaud will give your wife a rose and a big smile, just like one of the previous reviewers said :)

I never thought i would be able to get my own vehicle because of my bad credit. I had called a few places and they could not help me. I called Michaud Mitsubishi, I spoke with Ambrose, and right away he was more than willing to help me out with my situation. I got off the phone and went straight there. Everyone was more than happy to help us find a new car!. We even had our puppy with us, which Ambrose allowed inside to sit with us while we did the paperwork. There was no pressure to buy a vehicle. I was allowed to test drive a few in my price range. After i did some paperwork, i was introduced to the Director of Finance, Brian. He was wonderful and so helpful. I did my final paperwork for my new vehicle with him, and he did his magic and i was able to get the car i wanted even though my credit was not very good. On my way out i was greeted by Mr. Michaud. Now you hear about these car dealership owners who just care about the sale and the money, but NOT him. Mr. Michaud was extremely kind and very passionate about his work and our satisfaction with his employee's and our experience at the dealership. Everyone at Michaud Mitsubishi are wonderful people. They make you feel like close friends and not just someone with cash to buy a product. I would highly recommend anyone and everyone to go here!. Good credit, bad credit, even you're first time buying a car. They will help you no matter what, and do it with a smile!. I 100% recommend you go here whenever you need a vehicle!!.