Nissan of Mobile

Excellent service and very professional. I am really happy with the excellent level of service that I received.

Got my car back much sooner than promised.. Tks 'cause it is HOT in Mobile❣️❣️

My last couple of visits have NOT been all that inviting. I’m used to working with Eric, the nice representative. However, during the last two visits, I’ve had to work with another rep (Daniel). During today’s visit as well as my last one, his energy level and customer service skills have lacked. Upon arrival, ot appeared that I was ignored for the first few minutes even though he wasn’t with an actual customer. It wasn’t until another customer walked up that he decided to assist me. I’m used to Eric eagerly greeting me at my car door. Today’s visit started with him telling me that it wasn’t time for an oil change (I.e:, he was too lazy to walk over and check the mileage/sticker initially). Instead, he asked “me” what the mileage was ( I honestly couldn’t remember). Next, he appeared to “question” whether or not I had an actual appointment ( I DID). Finally, he refused to accept a coupon that I KNOW that he accepted during my last visit. On the way home, I also somewhat questioned the service recommendations ( filters). The filter he showed me was disgusting. It appears that he likely should have brought this to my attention during my last boss it in February. I simply don’t recall him showing this to me. Otherwise, I definitely would not have let it get to this point. Overall, Daniel needs work where his customer service skills are concerned.

My only ?negative ? comment would be that my 9:30 appointment took over 2 hours to complete. Not a big problem for me, but for someone on a tight schedule, this may be an issue.

Nissan Mobile is the best. Outstanding service. Outstanding customer service. Joey was my service advisor he was so kind understanding and an awesome listener. I will recommend Nissan Mobile Al to everyone I come in contact with.

Very professional employees. We enjoy working with Erik. Keep up the good work and we will be steady customers.

My guy was so helpful and great!! I will be bringing him a gift card for him to have lunch or dinner on me. He went the extra mile and further after he found out I had just had surgery!!

They don’t pay attention to detail . I leave details on what I want done on my vehicle usually with a coupon. Rarely do they apply the discount and rarely do they apply all my request.

My wife and I went in today strictly just looking and ended up purchasing a 2023 Nissan Rogue. Colton was very helpful. He never once spoke down to us and made sure we were good with everything the whole time. Each worker in the office also came by and spoke to our 7 month old daughter. They were all so friendly, and made sure we were taken care of! We will go back for anymore vehicles!!

As always, our service rep, Eric and the Nissan Service Dept are professional, knowledgable, prompt, informstive, friendly alnd always treat us like family.