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(319 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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First time I?ve been in this dealership.

I am a new customer, the service department worked me in without an appointment. Staff were friendly and waiting area was nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Top notch and friendly service with expeditious

Top notch and friendly service with expeditious responsiveness. Scheduling the appointment was easy, and check for said appointment was smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Erik is always friendly and very helpful.

Erik is always friendly and very helpful. The service is top notch. I wouldn’t go anywhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words for our staff, we appreciate it!

The service dept is so kind and courteous.

The service dept is so kind and courteous. They were very professional. I called and got an appointment within the next couple days. They were right on time. Let me know what they were doing at all times. Very professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

I had the worst experience ever at Nissan of mobile Aaron

I had the worst experience ever at Nissan of mobile Aaron in the service department was very unprofessional and he tried to beat me out of my money, my car went in having one problem and came back out and had three four more different problems

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership was clean and neat.

The dealership was clean and neat. They had different areas to sit and wait on my car. The employees were all pleasant and nice. Offered snacks or/and coffee while I waited. Excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for being our customer, we appreciate your kind words!

Aaron was very unprofessional my car went in needing an

Aaron was very unprofessional my car went in needing an alternator and came out with two or three more problems and they said that it wasn't caused by something that they did, it took him over 3 weeks to get back with me about my car he went on vacation for a week and call me after his vacation was over, I will never do business with them again and I do not recommend this car lot to anybody

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Accusatory attitude of mechanic on the video he sent me.

Accusatory attitude of mechanic on the video he sent me. He also couldn’t even find the screw in my tire, that even the advisor saw, that was the reason I was having to put air in that tire at least every other day. I had to take it to another shop which repaired my tire. He scolded me for not having certain repairs done per my maintenance schedule but many of these items were already completed and up to date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The only dealership in mobile.

The only dealership in mobile. I cannot think of 15 words to say. Erick was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.

My service advisor was super great!

My service advisor was super great! He was very considerate and great at communicating throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words for our staff, we appreciate it!