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Easterns Automotive Group of Laurel

(4,180 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 11:00am to 5:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Extremely Happy

Anthony was great, no pressure and very informative. He was cool and calm and that kept me cool and calm. I wish I had him helping me when I bought my last 3 cars.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thanks for your loyalty to Easterns! It is great to know that Anthony was able to assist you during your most recent visit.

Very pleasant place and people

This was a great experience today purchasing our BMW ! Our salesman was terrific felt as though we knew him for years! Jared Davis is a wonderful salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Nice! Congratulations on purchasing your BMW! You deserve it!

Attentive Salesman

Tony was very professional, detail oriented, and clearly has a great follow-up plan of action in place. He listened to what I wanted and needed in a car, and was able to work with me to make another purchase possible. I recently experienced a total loss of a car I purchased from Easterns about 4 months ago. I was hesitant to repurchase but, with his efforts to communicate, listen and follow up with touch base phone calls, I was confident in buying again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Please know that we are very sorry to hear about your prior total loss. We are happy that you are ok and were able to buy a new vehicle with us. That's awesome!

Castañeda alvin

escelente atencion. Muy muy bien selorecomiendo es muy buen diler selorecomiendo estoy alegre. Excelente precios y carros . El senor Amdou fue muy pasiente allududandome con todo el proceso de la compra

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Gracias Jonathan!

Muy excelente y confiable

Lo recomiendo con mis amistades,y todo es más fácil, i tienen muy buenos carros, con fácil acceso,garantizados,con el mejor servicio de atención,gracias eastern cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gracias!

For focus

I walked in to take a look at the vehicles today and to see where I stand but I had an great experience today, the employees were very helpful in every way and they helped to get what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You came to the right place! Thanks for coming in to shop at Easterns and check out our inventory.

The service is a wonderful experience me and my husband

This was such a wonderful experience for myself and my husband that we have ever experienced at a car dealership Eastern Automotive is Awesome i definitely recommend anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is a pleasure to have you and your husband both as Easterns customers. Wonderful!

Great experience

James help make my first car buys experience easy an as stress free as possible. He was vary knowledgeable about a lot of different vehicles. Gave me tons of make an models options I wasn’t aware of an even filled me in on constomers reviews of some vehicles. I’m extremely pleased with the car we picked out. running like a champ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Buying your firs car is such an amazing milesotne. We appreciate you for choosing Easterns!

We’re all happy with everything they did for are we going

I was looking at different places to try to get a new car 🚘, but the only place that was more friendly peoples was this one I’m very happy with them

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Easterns is the place to be! it is an honor to have you as a customer. We'll always be here for you!

Decent auto dealership

I was at the dealership for 10 hours, friendly suggestion if you have bad credit do not go in without a cosigner. Luckily a family member was only an hour away, otherwise I would have wasted my entire day for nothing. I came in with the intent of purchasing a 2014 Chevy Malibu but since my credit was too low, the bank preferred that I went with the 2017 Chevy Sonic. The main thing I think this place needs is transparency.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your honest feedback. We will work hard to improve efficiency of the Easterns car buying experience.