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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Smooth Sunday Sale

I only get one day off a week and I was struggling to find a dealership open on Sunday but I was very impressed with the service I received. Floyd was fun to chat with and talk to me through what I wanted in a vehicle. The first car he got for me was the one I purchased but we still looked at a couple others just to make sure I wasn't impulse buying LOL. Everyone was thorough and efficient while still being warm and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family, Lucia! We are so thrilled to have you as a customer. We cannot thank you enough for being so amazing!

Car purchased

I appreciate meeting Mr Francis B Koroma during my car purchased,Mr koroma explained everything in detailed.we were happy and we will definitely refer family and friends to Mr Koroma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear you enjoyed your visit with us! Thank you for taking your time to share this. Please let us know if you need anything. Enjoy!

Great experience

I was assisted by Jonathan and Jared Davis at Laurel eastern motors and I had an absolute great experience! I would definitely highly recommend these guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Both Jonathan and Jared spoke very highly of you regarding your visit. We love having you as a customer and we hope that you continue to come back in the years to come.

Car purchases

I came to easterns to buy a vehicle and I was happy with my sales, Mr Koroma was very professional,he explained everything in detailed.we like mr koroma and we will send him our family and friends if they needed a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Woo-hoo! We absolutely love referrals! Please tell everyone you know just why you love Easterns so much.

Great experience with Vernon

Vernon was very helpful with all of our questions, he let us know that he’s here to help us get what we want and he’s not just here to sell a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

That's right! Were here to help our customers and provide the best possible service. Thanks for choosing Easterns!

Car purchase

Very pleased with the service we received during this process. It’s always excited to drive away in a new car! Thank you Francis and team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for sharing your lovely review. It's our pleasure to assist. We look forward to seeing you again soon. Enjoy your awesome new car!

Chrysler 200

Great salesman very nice ,very helpful. Made my visit like bring home very relaxing. When its time to get another car I will be coming back to .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Sounds great! We would love to work with you again in the future. All you have to do is stop by or give us a call to get the ball rolling.

Jamar Royster

He was an awesome sales guy! Very patient and went with my picky ways! I plan to purchase again from him if he is still with the company!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

GREAT NEWS! You know that we would love to work with you again also. All you have to do is say the word. Just stop by or give us a call and we'll be glad to assist!

Great service

Great service, very respectful crew, prompt service, etc. these are just a few things you can definitely expect when doing business or acquiring a new vehicle from Eastern.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You got that right! You are so appreciated. Thanks for the honest review along with your positive feedback.

Great Experience

Great customer service. Very happy with the car I’m getting. Was very friendly and helpful. Didn’t take long. It was overall a very good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Now that's what we like to hear! A quick and easy car buying experience done right. Please come back again!