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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Great customer service, great price

Came with a friend to look at a car, didn’t think she would drive off with a car today but Jamar Royster made it happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You came to the right place, Michele! Jamar said that it was a pleasure to help you both. We hope to see you again when it's your turn to purchase!

Great Experience

Came in on a Friday, didn’t have a great experience with the first salesman. Gave them a second chance and worked to Jared and had a wonderful experience!!! Very knowledgeable and Patient and really worked with me. Jonathan, Jared, and Jermaine were Awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your great review. We'll be sure to let our team know that you are very pleased with your visit.

Couldn’t of been better

I I literally came in just to see what I would possibly be able to come back and buy and I left with a car hours later thanks to Jamar R.. he truly was a great down to earth guy that wasn’t just selling me a dream he was straight forward with everything up front even picked the perfect car out for me and I loved it... Great customer service glad he was the one actually helping me..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's right! It is our priority to assist our customers and help any way that we can. As long as you're happy, we're happy!

Mrs Alexander

Amadou did a great job discussing the features and was friendly and attentive. Amadou made a great vehicle suggestion and I am a happy owner. The finance person, Tony, was good as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hello Valerie, Thanks for sharing your amazing review with us. We're so happy to have you officially as a customer. Amadou and Tony will be so glad to hear from you.

Mother bought a Nissan juke. Yay!

Good experience today. It was pretty easy. And not too busy at all for being a Saturday. Hope my mother has no issues with her car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome! She definitely won't run into any issues with her car. We provide our customers with nothing but the best certified used vehicles,

Great Customer Service

Eastern Automotive in Laurel was extremely helpful with assisting in finding a vehicle that we wanted and fit our needs. Tony was very courteous and efficient with his assistance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Well thank you! We'll be sure to let Tony know just how happy you are with your visit. Please come back again!

Awesome customer service!!!

Jovante was an excellent salesman. Very attentive and has awesome customer service. I would recommend this dealer to all my family and friends. This was my first time at eastern s, and it will not be last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

This is great news! Welcome to the Easterns family! We're so glad to have you on board. Please be sure to encourage your family and friends to stop by.

Excellent Service!!

This was a great experience!! Hands down. Very good people, definitely help with all my needs!! From start to finish. They helped with finding a great lender even with previous and current issues. I feel great, comfortable about this whole process. Coming back!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business! It means so much that you decided to connect with us to share your positive review.

JAMES WALKER

I really didn’t know what to expect when I came to Easterns being that it was my first time. I was very surprised by professionalism, service, and courtesy by James Walker. He was very patient let me test drive all the cars I wanted lol he didn’t try to force me in a car and was honest and straight forward with the whole process; kept me in the loop while Vinny worked the deal w my trade in and the process was a breeze... one of the couple salesman’s I’ve dealt with that I didnt have to get a drink afterwards for my nerves!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new purchase! We're so happy your visit went perfect with the help of Vinny and James. Welcome to the Easterns Family!

Great buying experience

Fast friendly service. Albert was great ! Got me into the car I wanted and I'm super happy with it. Would go back to them for another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Quick and easy is what we strive for. We would love to see you for your next car also! Let's make it happen in the future!