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Easterns Automotive Group of Laurel

(4,178 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,178 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Excellent salesman

Had fun and the salesman was very informative. The process did not take as long as I thought it would and I was given a variety of options. Was able to get the perfedct car that day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

KC’s review

I came to easterns on 3 different occasions and on each visit Jo made sure I was taken care every second I was here. He took me through all their vehicles, talked about my preferences and what I was looking for, price and down payment options, and even offered great hospitality by offering my water and making sure I was comfortable. I highly recommend Jo for anyone looking for a vehicle because he’s personable and really takes the time to make sure I’m taken care of and getting the car I want

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Excellent! We cannot thank you enough for choosing Easterns. We hope that you understand just how much you appreciate you for being such a great customer.

new car purchase

As soon as we walked in we were greeted by Jo. His genuine personality and a great attitude, that's what sold me. Very different from your regular aggressive attitude of a salesman. Ask for Jo if you stop by.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear our very own Jo made your visit wonderful! Looking forward to seeing you again soon!

Purchase of vehicle

I came to easterns automotive group just to look,but my salesman Francis B Koroma was a great salesman,he explained everything in detail.I will definitely recommend family friends to visit mr koroma.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to visit us here at Easterns. We'll let Francis know just how pleased you are with your experience.

It was very knowledgeable

jamar was very helpful and as I Can tell is a people person I would like to come back to buy a personal car from mr jamar

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nice! Please come back whenever you are ready. We'll be here!

Great Experience

Our sales Consultant Jamar was very helpful and informative. He took his time with us and made sure we were comfortable with our purchase. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Great! Please do recommend us. We always love assisting new customers any way that we possibly can.

Hard to put into words my feelings right now

I walked into Eastern's of Laurel expecting to just see what I would need to do to get financed do to my so-so credit. Well not only did Mr. Jamar Royster get me into a great car, but Jesus Santos top it off and got me a rate far lower than I ever expected. This was my first time at Eastern's and I am beyond impressed buy the customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Dennis, We're so pleased to have you as a customer. It means the world to us that you decided to give us a chance to assist you with your car buying journey. Please know that Jesus and the rest of our Laurel staff is always here to help!

Extremely friendly and helpful.

Darius was not only very friendly and personable, but knew what he was talking about. Very informative and honest. Would definitely recommend to a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your visit with Darius. Thank you for taking your time to share this!

Worked thru my issues

I just knew I would be refused but after working with Jared Davis I quickly found that he/Easterns would work hard to make this happen. I especially liked Jared’s honesty and straight forward approach to my issues. After 2 visits and a few hours I am now driving away with a vehicle that I’m happy with. Come see Jared and if it’s at all possible than he will get it done!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wow! Shout out to you for sharing the details of your journey and outcome with Easterns. Everything worked out for the best! Woo-hoo!

GREAT SERVICE!

Jamar and the rest of the crew was amazing! My situation was very unique and required a lot of time but they handled it with class and did a great job! I’m a happy customer! 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Happy customers! That's what we like to see! We appreciate you for coming to Easterns and giving us a chance.