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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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GREAT SERVICE!

Jamar and the rest of the crew was amazing! My situation was very unique and required a lot of time but they handled it with class and did a great job! I’m a happy customer! 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Happy customers! That's what we like to see! We appreciate you for coming to Easterns and giving us a chance.

Easy Peasy

By far the best and easiest car buying experience I’ve ever had. Dozie was polite and professional. I came in unsure and left feeling happy and satisfied. I didn’t feel pressured. I felt as tho today was the first day of my new beginnings. And it was made complete with my new wheels. I would definitely recommend Easterns and Dozie to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Smooth and easy is definitely what we strive for in terms of the car buying experience. It's important to us to make it as easy as we can for our customers. Welcome to the Easterns family!

Great , quick service

The entire team was very helpful, professional and time efficient. Jamar was a great consultant. He was very easy to work with and made my vehicle of choice, his mission to get me in. Highly recommend this dealership and location (Laurel location).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind words and honest review! We'll be sure to let Jamar and the rest of our team know just how much you enjoyed your visit.

Painless process

This was by far the quickest and least painful car buying process I've ever experienced. Dozie was very helpful and got me a better financing offer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Smooth transaction! That's what we love to hear! We are glad that Dozie was able to get you out in a timely manner.

Good credit

I was nervous that I wouldn't receive a good finance rate due to my credit history but I walked away with a good rate and the car I wanted. Customer service was good. My salesman was personable. I only suggest the credit manager practice some decorum when discussing a customer's credit history. The things he told me were true. I only wished he would've lowered his voice.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, We definitely do understand and respect how you feel. We are sorry about the credit manager's tone of voice. We will definitely work swiftly to get this addressed so that it doesn't happen again.

Happyyyy Customerr !!! :)

Nice , helpful & was felexible with my situation. I would definitely recommend purchasing a car from them , It was fast and easy . I love my car !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Awesome! That is so great to hear because we sure do love our amazing customers. You're great!

Great Experience

Shawn was very professional and helpful with the purchase of our family vehicle. I highly recommend him to anyone that wants someone that’s very knowledgeable in the Auto market. Two thumbs up!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Wonderful! We cannot thank you enough for sharing your kind words. Welcome to the Easterns Family. Enjoy!

Great Experience

Darius was an excellent salesman and very knowledgeable. He helped me a great deal to make a sound and educated decision. My experience at Eastern Motors was a great one thanks to Darius!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You definitely made a great decision by coming to Easterns. Darius said that you were an incredible customer to work with. We appreciate you for being a great customer!

My experience

I? had a very positive experience, it was my first time purchasing a vechile and they made it as easy and pleasant of a experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nice! Kudos to you for purchasing your very first vehicle. What makes it even better is the fact that you came to Easterns to purchase! :-)

great time!

They were super nice and this was the best experience i could have as a college student buying a car. Went by very quick and with a breeze.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!