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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Create customer service and very knowledgeable.

Very friendly, professional, helpful and patient. Considering buying a used car, they provided all options. Darius was very understanding and patient. An A+ salesman. Nice job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We aim to please! Thanks for writing a review to let us know how great your Easterns experience was with us. We are honored and grateful to have you as a customer.

Great experience!

This was not your typical car purchase! Darius was very practical and lead us in the right direction! We love our purchase!!! We wouldn’t have changed a thing !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This is absolutely wonderful! We love hearing from our amazing customers like yourself. Congratulations on your purchase!!!

Awesome service

Excellent customer service from Jason. Jason took time to work with my busy schedule. Very accommodating and friendly. Great price and interest rate. Definitely recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing! Let us know if you need anything. Enjoy!

Great performance

We had a warm welcoming and felt comfortable. He talked to us about our lifestyle to make sure he had a solid vision of the car we needed. Without pressure he helped us get through the process which doesn't take as long! We already know where to come back to and it's here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Fantastic! We are so happy our team was able to help. We look forward to seeing you again fo your next purchase. Thanks for your review!

Car purchases

Francis was a great sales professional. He was extremely nice and helpful. Everyone was very kind and professional. They demonstrated great team work to complete the sale of my Porsche Cayenne. I would definitely recommend Eastern Motors Laurel!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for being a great customer! We hope to provide excellent customer service for many years to come! Enjoy your beautiful Porsche!

Excellent

Everything was smooth. I felt respected and listened to. Thank you! Tony is a great sales consultant and an excellent trainer. Give him a raise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

No problem! It was our pleasure to assist you. Please encourage your family and friends to stop by to receive the Easterns experience.

Great service !

Great working with Amadou, very patient and informative . Willing to work with you even with low credit score . Test drive was great and good selection of cars

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

That's right! We love our customers so we're always down to do whatever we can to help.

My Experience at Easterns

Mr. Jamar Royster was the best help, he made me feel comfortable with the entire process of getting my first car, My children and I appreciate him a lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

WOW! Your very first vehicle. Congratulations to you! We want to thank you so much for joining the Easterns family. Jamar will be thrilled to hear from you!

Excellent

Great Service & Excellent Customer Service..Highly Recommended... No time wasting, Everything was done in 2 & a half hours as long as you have all your documents

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!

Pretty good, smooth experience

It was a pretty smooth process. They got me a lower interest rate than what i came in with. Would recommend if you want friendly service. That said I do wish they could have lowered the price a bit though.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's truly our pleasure! Please let us know if you need anything. Enjoy your new car!