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Easterns Automotive Group of Laurel

(4,179 reviews)
Visit Easterns Automotive Group of Laurel
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2025 state dealer award
View 13 awards
2025 state dealer award 2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 892-9327 (866) 892-9327

Reviews

(4,179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Laurel from DealerRater.

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Auto purchase

My husband and I came in to purchase a Honda Civic and trade in our car. The service was great and the staff was very professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations to both you and your husband on your purchase. You definitely can't go wrong with a Honda Civic!

Shawn is awesome!

I've have never had a better experience buying a car than with Shawn. I will happily recommend any and all friends and family to him and easterns. He is extremely funny and helpful. Great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.

Great Job

Had a great experience. Dozie was my salesman. He Listened to my needs to get me in a vehicle truly love and would work for my family within my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.

Amazeballs!!!

This was the fastest, simplest, painless car buying experience EVER! They worked and stayed within my budget. No over selling. The sales associate Shawn was AMAZING! And to be honest the whole staff was pretty great and easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

GREAT! We are thrilled to hear that you had a smooth and painless car buying experience with the assistance of Shawn. Thanks for choosing Easterns!

Great Service

My service representative was Jamar Royster he was awesome patient and very uplifting... after my purchase I felt like my stress level went down ... Iam so great fuk for his great customer service .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

And we would like to thank you for being such a great customer! Jamar said that you were such a pleasure to work with. We appreciate you!

Excellent service

Mr.Royster is a very helpful sales associate with great customer care. I would recommend a lot of people to come buy a car from Mr.Royster.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Please do! We love new and always encourage new customers to stop by Easterns!

Great job!

Shawn is great, low stress sales tactics, great sense of humor, easy to work with, would recommend to anyone looking in the dmv! Thanks a bunch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Excellent review! Your kind words are greatly appreciated. Shawn will definitely be glad to know that you enjoyed your visit.

Dozie

Dozie was the best customer rep I have ever experienced with, I would recommend anyone to see him anytime! I just felt like he really understood my situation and tried in his best power to make sure I leave in something that I am comfortable paying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is truly amazing to know that you feel the same way about Dozie that we do. He is such an asset to the Easterns team. Thanks for sharing your review!

Excellent costumer service

Very friendly, helpful staff. Great selection of cars, trucks, etc. I would recommend Eastern Automobile in Laurel to anyone seeking to purchase a pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Enjoy your new vehicle! Please know that your family here at Easterns wishes you all the best.

Very Nice

Jerrid was excellent very nice and helpful...would def. recommend him if ur looking for a used car and they have really nice cars here...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Well thank you for your compliment! We take pride in providing our customers with nothing but the best quality vehicles on the market.