Reviews
Happy customer
Had my car for 7 years because I hate car shopping. Jeff Schmitt made it sooo easy!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cathy, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
Josh is awesome!
Great experience, slightly long wait time to get approved but Josh was very apologetic and made sure we were comfortable. He made the process easy and explained everything throughly. He also managed to get around my dads antics haha.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Jeff Schmitt Mazda! If you have any further questions, please give us a call. We're always happy to help! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
Lied and deceived from the beginning,
Too many issues to list!!!. Used to love this place but my last experience was my last. Will never buy here again!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Deborah Riggs, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have reached out and are awaiting a return phone call. Please reach out at your earliest convenience. Thank you, Ashli Kitchen | Executive Assistant | akitchen@jeffdeals.com | 937-879-1918
Service after Sale
Got a flat tire yesterday on mu brand new car. Two very nice Samaritans changed it. So I made it to my infusion. From there I called my salesman, Abel Gallagher. Bless his heart, he set everything up for me to bring my car in right after left the doctor's office. Jeff Schmitt Mazda took good care of us both and I was headed back home in less than 45 minutes. You hear so many bad stories about dealers, I just wanted to give them a real shout out!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jane, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
New Mazda 3 Purchase 2023
This is my 4th Mazda; second with Jeff Schmitt and this dealership is by far the most customer oriented. Max and Karma made the entire process fun and enjoyable. The first Mazda I purchased last year was an upgrade to a turbo (in the same car style) while I was getting a nail in the tire removed. Yesterday I traded that turbo in for another turbo that better fit in my garage! Please keep me out of the new car lobby. I can't help myself! I obviously cannot be trusted!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Taylene, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
New Cx5
This is my 2nd Cx5 that I purchased at Jeff Schmitt. They are always professional and customer satisfaction is their highest priority. The service and sales personnel are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robert, we are very happy to have provided you with such a positive experience! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
New Buyer
Could not have been any better. Made me feel comfortable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
Disappointed
Overall, I've had good experiences with my purchase and service. However, I have to call them out for a recent service where I was quoted $600+ for new parts and labor on an issue that I solved with a $15 Mazda part and a 3 minute video on Youtube. Took me 15 minutes...problem fixed. Something their service could have done...with parts that I ordered from Mazda...and solved the problem. I will continue to be very cautious with what I'm told going forward. Disappointed.
- Customer service 2.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're disappointed to hear of the negative experience you had at our location. Please contact me at your earliest convenience. I hope to hear from you soon, Ashli Kitchen | Executive Assistant | akitchen@jeffdeals.com 937-879-1918
Easy Buying Experience
Abel was very nice to work with during the buying process. Appreciated not being pressured to buy add on products.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Toni, we're happy you found our staff to be so supportive during your experience here at Jeff Schmitt Mazda. Please let us know if there is anything else we can do for you; we are more than happy to help! Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918
Great new car buying experience!
Great new car buying experience! A HUGE THANK YOU to everyone that helped me today!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dwayne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jeff Schmitt Mazda. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you!! Ashli Kitchen Executive Assistant Jeff Schmitt Auto Group 937-879-1918