Reviews
Responsive organization.
Responsive organization. Friendly and knowledgeable staff. Cal Jurman goes the extra mile to ensure high quality customer service and satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have purchased a lot cars, Myself my wife my kids, This
I have purchased a lot cars, Myself my wife my kids, This was the best experience so far, Allee was best yet, No pressure, Answered all my questions, Stayed after hours to complete deal, Made me feel very at ease, It was well worth the trip from NY. I can honestly recommend this dealer and Allee 100 percent, Hope to see you guys in couple years,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
5 STARS across the board, Stayed after hours to get me done, Allee 5 stars
Ailee & the whole dealership treated Sandi & I terrific.
Ailee & the whole dealership treated Sandi & I terrific. The only problem is the dealership didn't have the title paperwork so we have to make a 2nd 3hr round trip
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're delighted to hear that Allee and our team treated you and Sandi so well. We sincerely apologize for the inconvenience regarding the title paperwork, and we understand how frustrating it is to make a second trip. Your feedback is important to us, and we're committed to improving our processes to prevent this in the future. Thank you for your patience and understanding. Congrats on your new vehicle!
All the sales and office people are friendly.
All the sales and office people are friendly. Cal Jurman is our salesman and is knowledgeable and eager to please customers. all questions were answered and he went the extra mile on getting some additions we asked for. This truck is a 2013 and looks brand new. The owner kept it nice and Keller Bros. improved by waxing, pinstripe and cleaning motor for us. The receptionist and finance people were great.I cannot remember the names, sadly, C King.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave such a thoughtful review! We're happy to hear that Cal & the rest of the team hit the mark for you. Congratulations on your truck & thank you for choosing Keller Bros Dodge/Ram! Let us know if you need anything else.
We bought a 2018 Ford Explorer from them used.
We bought a 2018 Ford Explorer from them used. Didn’t even have a tank of gas through it and the engine light came on took it back to them. They couldn’t figure it out. Still charged us had to take it to a local Ford dealer to get it fixed correctly, I would never buy another vehicle from them again
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you’ve experienced with your 2018 Ford Explorer. Your experience certainly doesn’t reflect the standard of service we strive to provide, and we regret any inconvenience this has caused you. We would appreciate the opportunity to discuss this matter further and see how we can make things right. Can we give you a call to further discuss? Thank you again for your feedback, and we hope we can regain your trust in the future.
I purchased my 2018 Ram 3500 at Keller Bros from out of
I purchased my 2018 Ram 3500 at Keller Bros from out of state. Product Specialist Kerry Kneisley was my first point of contact by phone at Keller Bros. Kerry was very friendly, personable, and knowledgeable. Kerry provided me with a personal video of the Ram 3500, which impressed and put me at ease with the quality of the truck. Needless to say, I Amtraked my way to Lititz, PA from Fredericksburg, VA to purchase my dream truck. Every Keller Bros employee I met upon my arrival was professional and courteous. Keller Bros has been in business since 1921 because of their quality customer service and excellent automobiles at a fair price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lance, wow! We can't thank you enough for taking the time to leave such a wonderful review. We love to hear that you found your dream truck with us! Thank you for not only trusting in us but making the trip to us! We can't thank customers like you enough!! On behalf of all of us here at Keller Bros Dodge, thank you!! Congrats on your beautiful 3500 & let us know if you need anything else!
Couldn't be happier with everything about the process we
Couldn't be happier with everything about the process we had buying a new RAM 1500. Told them up front that I hate buying vehicles because of the games that some dealers play. Just give me the best you can do up front & it will work. Their offer on my trade-in was $2K more than another dealer nearby (that eventually came up more after some unnecessary back & forth). Kerry worked with us to get exactly what we wanted, with no pressure, & sealed the deal. Sales Manager Gary was easy to work with & made wrapping up the process very comfortable & smooth. Would recommend these guys very highly!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
On behalf of all of us at Keller Bros Dodge, thank you for the wonderful review. We're so glad to hear about your positive experience and happy to hear that everything went smoothly. Thank you for recommending us and we look forward to working with you in the future!
Well my experience dealing with this dealer was flawless.
Well my experience dealing with this dealer was flawless. It all started on the internet and dealing with KERRY KNEISLEY was the best experience I had in buying a car. Kerry was on top of his game in comparing other vehicles that I had looked at. Once I dot to the dealership everything was soo smoothly. I think it took me less than 30 minutes to do all the paperwork. I highly recommend this dealer and once again Kerry for making this buying process very smooth. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AJ, thank you for the awesome review! We're so happy to hear about you experience! We're very lucky to have Kerry on our team! Congratulations on your new vehicle & please if you need anything else let us know.
Kerry at Keller Bros was awesome to work with.
Kerry at Keller Bros was awesome to work with. We had been shopping around and nobody else at the other Dodge dealers we were shopping put in the effort the way he did. The other staff I interacted with once we moved forward was the same way. The customer service at this dealer is above par. I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Austin, thank you for taking the time to leave a review! Happy to hear that you had a wonderful experience with Kerry here at our dealership. Congrats on your purchase!
What I thought was the best dealership soon became the
What I thought was the best dealership soon became the worst. In 2019 I drove from NJ to PA 3 1/2 hours and purchased a $85000.00 Ram 3500 Longhorn from them, they did everything great. 4 years later now living in the Florida Keys 30 hours from them I decided to buy a new $100,000.00 Ram Longhorn. They traded in my truck and ordered a new truck. they said they had to have my truck now to do this deal, that was April 23. I agreed and did the deal. They ordered the truck and shortly after told me a new Calander year was changing so the truck would be a 24 instead of a 23. The order should have been three months to get. After calling and calling to see what is taking so long the truck finally came in Nov 30th(7 months later) They send me pictures of the new truck to find out they ordered the wrong truck. They started blaming everyone except themselves. I spoke to Gary a manager who did nothing to rectify the problem. I spoke to my salesmen who also did nothing. They just left me hanging. After 5 days of no return phone calls I called to find out what are they going to do. Was told nothing, order a new truck or they will give me my money back. I buy a new truck every 3 to 4 years and that's what they think of a great customer. WILL NEVER BUY FROM THEM AGAIN AND WILL TELL EVERYONE I KNOW THE PROBLEM. DON'T BUY FROM THEM>
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car