First National Fleet & Lease

4.5
(415 reviews)
Visit First National Fleet & Lease
Sales hours: 10:00am to 8:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 10:00am–8:00pm
Sunday 11:00am–7:00pm
(206) 494-4647 (206) 494-4647

Reviews

4.5
(415 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of First National Fleet & Lease from DealerRater.

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1.2

False advertisement on vehicles, price went up 4K from...

False advertisement on vehicles, price went up 4K from advertised to in person, payment stated went up 150. Classic bate & switch, good cop/bad cop situation. I said many times what my terms were before driving over an hour after a long day of work and they were agreed to, changed after arrival. Even though I had an appt, the car was dirty and had not been details inside or out. Car buying is supposed to be an exciting experience 😒

Dealer response

Trishae, I am sorry you had less than an excellent experience with us. Please reach out to me at 2065251800 and let's see if we can rectify this for you. I look forward to hearing from you. Thanks Ahmed Zeghmi GSM

4.5

I Love the service they gave,they catered to my every...

I Love the service they gave,they catered to my every need.I love the car I got.They where polite the atmosphere was calm and welcoming and great service attitude.

Dealer response

K.R.J, congrats on your purchase and thank you so much for the support! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM

1.5

I continue to be asked to take this survey yet cannot get...

I continue to be asked to take this survey yet cannot get people to respond to my emails unless I keep emailing to ask for a response and even then the email is either nkt being fully read or understood. I still have not received the items on we-owe nor follow up via email regarding damaged trim while vehicle was there being repaired after purchase. Have not heard from Finance regarding correcting name for extended warranty on contract as requested both by bank and me. Found an active GPS tracker installed behind instrument cluster they’re claiming no responsibility for yet the prior and only other owner owned vehicle 8 years. The salesman tried to play me for a fool by promising a second key due to no wiggle room in price of car, only when I asked at pickup two days later did he take key and go inside like he was getting second key and came back out with same key that had valet key attached the whole time and said that it was the second key. A valet key is worthless and does not count, especially as it was attached to the first key the whole time. This has been a total nightmare. At least vehicle is awesome. Word to the wise- get everything in writing (not that that really matters it appears) and make sure contract names are correct and if they’re not, make them fix right then. I was told it was “no big deal” name wasn’t the same on contract when I asked at signing but indeed it is!

Dealer response

Fixated23, I am sorry this was a frustrating experience for you. Based on the conversation I had with John, I am under the understanding that this has all been rectified and we have completed our promises to you. Again, sorry it was delayed, but I hope you are satisfied now. Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you. Thanks! Ahmed Zeghmi GSM

4.2

got a BMW with Eduardo, have something under the vehicle...

got a BMW with Eduardo, have something under the vehicle but he's willing to help me solve the problem! thank you very much i super recommend first national!

Dealer response

Felipemendesamerica, congrats on your new BMW and thank you so much for the support! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM

5.0

I found the vehicle on line ! Took the phone # on the...

I found the vehicle on line ! Took the phone # on the picture of the Dealership window ! Called and Talked with T Hall .. he was very helpful and courteous ! I had Totaled my Cadillac CT s coupe ! He had one almost identical to mine except for the color , That was Two weeks ago ! Yesterday Luxury Auto Transport delivered my car my car that I could not be happier with ! Thank God for Trustworthy folks that care enough to help! M Eaton

Dealer response

Mime, we try our utmost to be as straightforward and transparent as we can, and I am happy to see that was reflected in your experience with us. Congrats on your new CTS coupe! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM

4.5

I would like to thank the National Car Fleet for helping...

I would like to thank the National Car Fleet for helping me find a car. I personally thank Mr. (H) for his professional kindness and friendly.

Dealer response

Mleutele, congrats on your new car and thank you so much for the feedback! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM

5.0

We worked with Terrill Hall and the process of finding,...

We worked with Terrill Hall and the process of finding, test driving and purchasing the car was easy and efficient. We will be back. Thank you!

Dealer response

SJthomas, thank you for the great feedback and congrats on your new car! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM

1.0

Service sucks….. I was about to send my friend to bay a...

Service sucks….. I was about to send my friend to bay a truck bud I won’t recommend this place at all ..they didn’t told me the car I bought has problems wherever I won’t recommend…

Dealer response

Sanchescarlos23, we stand behind our customers and our product. Please reach out to me and let me know exactly what the issues are with the vehicle you bought and we will do everything we can to make it right. I can be reached directly at 2065251800. I look forward to hearing from you. Thanks Ahmed Zeghmi GSM

5.0

Elliott was great helped me, in my unique situation and...

Elliott was great helped me, in my unique situation and still got me the best deal and a really nice car!! Thanks guys ur the best!!

Dealer response

Hahanic2019, congrats on your new car and thank you for the feedback! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM

5.0

Carlos was amazing. Showing me every car I wanted to see...

Carlos was amazing. Showing me every car I wanted to see and helping us get to a price and walk that work. Amazing team and we have the perfect road trip car.

Dealer response

Ali, thank you for the support and congrats on your new car! Please don't hesitate to reach out to us at 2065251800 if there is anything more we can do for you! Thanks! Ahmed Zeghmi GSM