Serra of Jackson

After shopping for a vehicle for a week, I was assured my 160 mile trip to Serra GMC would be worthwhile. Man was I fooled. I've negotiated million dollar deals with a fortune 500 company. During my career (29yrs) when two parties are really into the deal and fully prepared to discuss the final details you DO NOT go back to day one and start over. SERRA GMC did exactly this non professional strategy. This was not only frustrating but time consuming and prevents serious discussion from taking place. I have negotiated nearly 20 new vehicles in my life and SERRA GMC of Jackson, TN has the worst management of all my experiences. When I presented my shopping numbers to an experienced salesman, his reaction was that I may be fabricating the real numbers. Furthermore when stating my credit score of over 800, he said "I've heard that and after working with a customer for three hours he had a 500 credit score". My response, go check it! That's how I was treated and let management team know how upset I was when I stormed out. Never will I return to GMC SERRA of Jackson, TN. STAY AWAY and save yourself frustration. You can thank me later.

We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you have excellent employees who represent you well!

It was quick and easy. I called for an appointment on Thursday and they got me in for an appointment on Saturday morning just as I Requested.

Had an appointment, got to me right on time, finished with me in about 45 mins & everything was just right.

Friendlynrss of staff ,ease of financing ,the facf that I was contacted after the sale to find out there was any problems

i came in for an oil change and tire rotation and experienced speedy, friendly service. I was in and out within 30 minutes.

Very fast and efficient. At a lower cost than I could have done myself. Would definitely recommend. Look forward to next visit.

Did not have to wait very long. They told me it would take an hour and they finished the job in about 45 minutes. It was a rainy day so instead of pulling my car onto the lot they pulled my car to the garage door and allowed my husband and I to load and leave from inside. Great service, Christi and Mark are the best.

Mr. Bridgeman was so helpful, patient and informative at every step. We never felt pressured and the process moved along efficiently.

Polite professional staff and extremely pleased with the repairs!