Reviews
Wale and Miguel was my sales rep.
Wale and Miguel was my sales rep. Their professionalism and courtesy is phenomenal. My family member purchased a Mercedes from Hendrick Motors 4 years ago and had the same wonderful experience. Thank you so much. Roy S Rogers
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Roy S Rogers, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Having been working with Hendrick Motors of Charlotte for
Having been working with Hendrick Motors of Charlotte for 12 years now. Excellent customer service. Johnathon Toth was extremely helpful, professional and quick to communicate. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rob Thomas, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great service, facility, and service advisor.
Great service, facility, and service advisor. In and out as promised. Patrick did a super job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi SCL, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. If you have any questions, we will be more than happy to assist you! Thank you again!
Excellent customer service.
Excellent customer service. I would highly recommend. Mitch and the rest of the staff were informative and knowledgeable .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Momrose60, our number one goal is attaining 100% satisfaction in all aspects of what we do for you. We'll pass your compliments along to Mitch, If you have any questions, we will be more than happy to assist you! Thank you again!
Great communication, timely work, always done well.
Great communication, timely work, always done well. I would not go anywhere else for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rb, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
Recently purchased a 2024 Mercedes GLS 450 from Hendrick
Recently purchased a 2024 Mercedes GLS 450 from Hendrick Mercedes in Charlotte, NC. Our sales expert (Nabs) was absolutely amazing - I highly recommend asking for him! He was super thorough, super responsive (even answering emails after hours) and never made me feel rushed. He had everything ready to go the day of purchase - so we weren't stuck at the dealership for hours - and even sat with me in the car for 30 minutes after purchase to make sure I was comfortable with all of the buttons/bells/whistles before I took off. I was not anticipating this process to be easy (as car buying usually is not) but will continue to use this dealership and this sales person 100% moving forward!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Krd, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! If you're ever in need of more help, please let us know!
Most knowledgeable, professional and courteous staff we
Most knowledgeable, professional and courteous staff we have ever encountered in a dealership. The services rendered were to our utmost satisfaction.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tiborpflum34, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Exceptional service and most courteous staff.
Exceptional service and most courteous staff. Thanks to Clifford Williams all issues were solved in the fastest and most successful way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tiborpflum34, thank you for taking the time to leave a review for us at Hendrick Motors of Charlotte - Mercedes-Benz. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Motors of Charlotte - Mercedes-Benz
Carly Laudermilk is an excellent service advisor.
Carly Laudermilk is an excellent service advisor. She is courteous, prompt, knowledgeable and shows genuine concern for the customer; she listens and is very professional. Before I left the dealership she personally reviewed the presenting issue with me and the resolution of the issue. My car was ready when promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Motors of Charlotte - Mercedes-Benz! We're looking forward to your next visit with us!
I had an exceptional experience with Carly Laudermilk at
I had an exceptional experience with Carly Laudermilk at Hendrick Motors of Charlotte - Mercedes Benz. Carly?s professionalism, knowledge, and genuine care for her customers truly set her apart. She made the entire service experience smooth and stress-free, ensuring all my questions were answered and my needs met. I highly recommend Carly and Hendrick Motors of Charlotte for anyone seeking top-notch service for their Mercedes Benz. Thank you l, Carly, for going above and beyond.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charlie Mayhone, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!