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They service department will just take your money and not finding the problem but charging you. Had our vehicle there 2 times in a month and sucked almost $700 out of us and the problem still not fixed. We will never ever let them service our Tahoe or any of our vehicles. Horrible service
Miller, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Tim Cartledge - General Manager- email@example.com
Ginn Chevrolet oil change service
I love bringing my Yukon here for oil changes. Josh provides top quality customer service every time!
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
Great Customer Service will go back again soon I the service
Lashanta Dawson, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Ginn Chevrolet for your vehicle needs. Sincerely, Tim Cartledge - General Manager- email@example.com
Buick Encore ST
I went in for an oil change. The service was quick and accurate and the technicians were all very knowledgeable and friendly.
Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
Ginn Motor Service took my moms money!
My mom paid almost $800 for her car repair only to find out she needed a battery, who’d she find it out from? Ginn Motor, the same day she goes to pick it up , it has to be jumped off. That’s the reason she got it towed there! They offered nothing to her, only for her to pay $200 to get a battery put in. They have no proof (that they gave us) that her car even needed the alternator they put in or that her battery had passed the test when the car was first towed there. I was so upset to the point of tears and instead of offering an explanation of what went wrong they called the police lying saying that I got in the service manager’s face. The police came and left without incident because I did nothing wrong. If this was the last place on earth, I’d buy a bike instead of allowing them ROB me. 🍅🍅🍅🍅 here’s a picture of their statement saying they drove the vehicle to verify the repair was complete and the receipt saying the battery is shot. I’m amazed at how calm they were about stealing someone’s money. My mom works entirely too hard to be treated like this. She went to a certified Chevy service center knowing she may have to pay more but with the expectancy that her car would be fixed. Here we are on the way to another shop to get a battery. What a shame. Now the heating and air isn’t working, at no fault to them of course. The GM Tim Cardlege told my mom she should’ve went to another dealer. Typical.
We acknowledge your review and are currently looking into the events you’ve detailed.
Off the chain oil change!
I get my oil changed here and the customer service is awesome. The wait is very minimal and the prices are reasonable.
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Tim Cartledge - General Manager- email@example.com
Service was great I will return when my car needs service again
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Sincerely, Tim Cartledge - General Manager- firstname.lastname@example.org
Looking for another car
We received a flyer in the mail and decided to go just to see what they had to offer. Keith approached us immediately ready to assist which was a plus considering my previous experiences at dealerships. He was very patient and willing to explain to my wife the comparisons of some of the vehicles on the lot. The finance process was also conducted in a reasonable amount of time. The associate who assisted us was cool as well, the “spilled coffee cup” tricked my wife. lol Overall the experience at this dealership was great, we definitely recommend Ginn! Thank you all!
I own a service company of 37 years. Our fleet of service trucks and vans have to be dependable. There isn't a vehicle out there that doesn't let you down on occasions, However it's been our experience that the Chevy trucks take less maintenance that any other make. Just like Ginn Chevrolet and their team, you can bet that your getting a great deal. I buy my family vehicle's from there also. Great people to deal with.
Ginn is THE BEST
The customer service at Ginn is THE BEST. The time spent with the customer and the dealership's obvious goal of gaining a customer for life were unsurpassed...I couldn't be happier with my experience in buying my first truck. Going in with no knowledge about trucks whatsoever, Michael Mann and Brian Pace guided me through every step...and got me the best financing...THANK YOU...I love my new truck!