Rick Case Mazda of Duluth

We had an incredible experience with Divan van der Walt. He is knowledgeable, kind, understanding and very Professional! I will do it all over again with Divan and refer all my friends and family to him. Well done on excellent service.

We had an incredible experience with Divan van der Walt. He is knowledgeable, kind, understanding and very Professional! I will do it all over again with Divan and refer all my friends and family to him. Well done on excellent service.

They performed the service quickly. The customer waiting area is a bit shabby, with limited seating and workspaces.

Elijah was our salesman and he was the best! We were in and out in less than two hours!

Bought 2 new 2023 CX5's, on developed a transfer case issue and been in the dealer since October 6th, no one answered or returned my call to give an update,on 10-23 I was finally notified that the transfer case came in, went to the dealer on Friday 10-27 only to see my vehicle sitting on the lot and not being worked on, this is totally unacceptable. Rick Case Mazda, SHAMEFUL

Gregory Jones is awesome! Kind, humble and helpful despite staff shortages and long service lives. I'd hire him.

Horrible customer service. Good luck trying to get anyone on the phone. They never return calls. They will also lie to you about when your car will be worked on.

Service was awesome! Got CarPlay installed quickly and had headlight repair covered under warranty. Rick Case devilered a loaner to my house and had repairs completed before I had expected! They kept me updated and very very professional. I will be using their service Dept from now on! Sean and Greg were great!!

Waited nearly 3 hours to do an oil change and that’s with an appointment on a new car purchase. Service advisors are not friendly specially girl with blue hair. If your appointment is not with her. She doesn’t want to talk to you.

I made the service appointment online but never got the requested call back regarding the time window needed to do the requested maintenance, so 10 days later (and 10 days before the appointment) I called the Rick Case dealership and spoke with a supervisor to make sure they knew I was coming at 1:00 PM, what work needed to be done, and to find out how much time would be required. We were told a couple hours and since it was a 35 minute drive for us to get there, we decided to bring two cars, drop off the one, run some errands in the area, then pick up the car around 3:00 PM and hopefully beat the rush hour to drive back home. I requested a call as soon as the car was done but 2.5 hours later I had not heard from anyone so I called and left a message. I don't know if they got the message or not because the business cards they had out for the customers had an old number on it. But I got a text after 4:00 PM saying they had not begun to work on my car yet, but they hoped to be finished by 5:30 PM (closing time). We turned down the offer of a loaner to drive home as that would have just pushed us later. We couldn't wait till 5:30 PM not even knowing if the car would be ready then, so we made the 35 minute drive home and had to return the next day to get the car - another hour plus of wasted time. They explained that there was a disconnect between the on-line appointment option, but I had spoken to the dealership prior to coming in and at no time did they reference being short-staffed which was the explanation for why they were late to get to my car. But no one mentioned that when we dropped off the car, or, which would have been better, before we brought the car in for the 1:00 PM appointment. We got several email reminders to be there at 1:00 PM, and we arrived 15 minutes early, but they did not meet their time commitment to me - or even come close to it. The reminders said to reply "confirm" to the email, but at the bottom of the email it said do not reply to the email as it would not be monitored. So I had to make another call to make sure we had confirmed the appointment. They were always polite, and as far as I know, did the work as requested. But in addition to the requested maintenance, they recommended other maintenance which appeared to be kind of a money grab (I'm no auto expert, but I can read the manual). For example, they recommended replacing the cabin air filter way ahead of the time/miles it is normally done but did not say it was dirty. They recommended flushing the coolant 5 years and 80,000 miles earlier than what the car's manual recommended for the kind of driving we do. They did not say the coolant was dirty, just that it was "time to do it at 5 years" (the manual said 10 years and 100,000 miles). I did speak with customer relations about my concerns and was thanked for that.