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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Courteous at check in.

Courteous at check in. Timely completion. Kept me aware of what was happening with my vehicle at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful concierge service for routine maintenance

Very helpful concierge service for routine maintenance for my Mazda. It was most convenient and they sent a video to explain what all was done. Very informative and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great experience everybody was very helpful In

I had a great experience everybody was very helpful In the purchase of an care of my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent service all the issues were addressed also had

Excellent service all the issues were addressed also had constant follow up about the repair progress

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Considering the number of customers waiting for

Considering the number of customers waiting for servicing, my wait was not at all inconvenient. Paperwork was handled efficiently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took my car in for its 100k maintenance and the service

Took my car in for its 100k maintenance and the service team had it all done within just a few hours. Very quick and quality work. I plan on using them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Your salesman Donovan, made the sell of my new car worth

Your salesman Donovan, made the sell of my new car worth the time and effort. If it had not been for him I don’t know if I would have used your car dealership. I have dealt with Jim Ellis for over 20.years. He helped resolve a issue and was willing to go the extra mile to make it work. You should consider him a valuable employee. If it wasn’t for him I can’t say I would have used your dealership. Once the issue was resolved everything went smoothly. Also, the financial advisor did a excellent job. I am sorry but I can’t remember her name. The automobile was delivered in excellent shape and I am very happy with it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rick Case is really great to work with.

Rick Case is really great to work with. I got my car serviced recently and it was a wonderful/well organized experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I went there for oil change.

I went there for oil change. Everything went very well and got my car back in a timely manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The customer service was excellent, our salesperson

The customer service was excellent, our salesperson listened to our concerns and wants and needs. 10 out of 10 would go back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.