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Replaced wrong part totaling 1k 😡😡😡 and they haven't...
Replaced wrong part totaling 1k 😡😡😡 and they haven't made it right yet and it's been 6 weeks now very frustrating because they don't call !
Was in for service. On short notice they worked me in....
Was in for service. On short notice they worked me in. Tech explained what they had to do. All covered under warranty. Highly recommend the dealership. Small town feeling that you don't see anymore.
Body shop repair
Jeep was in for repair of window and dash. Work that was completed was good, but incomplete. Daughter tried to handle this and was not given the level of service that she should have experienced. Very disappointing.
Hi Mr. Richards. Thank you for bringing this to our attention. This has already been passed on to the proper channels and someone will be in contact shortly.
Our salesman, Kendell, was the best part of this purchase. He was great to Work with. We got a nice car at a fair price. It was worth the 45 minute drive.
Thank you, David, for taking the time to leave a review!
Arrived at the dealership for a recall and decided to...
Arrived at the dealership for a recall and decided to have the service done while I was there I met with Jarrod Gansheimer and they took the truck in and then Jarrod came out and told me for some reason the recall parts were not there but did the service at a discount,very pleased with the experience and Jarrod was very apologetic and said he would call when the parts come in
I can’t give this dealership a bad review , when I...
I can’t give this dealership a bad review , when I arrived at the dealership I was met with sales people just like any other dealership but this dealership didn’t give me no pressure, they showed me different vehicles and I chose the one that I wanted with tons of information how things worked on the vehicle , so I would recommend this dealership for every body that’s looking to buy or lease , thank you Shawn for making me happy with my purchase.
Bought my used vehicle online and without looking at it in person relying on the sales persons description I purchased it. With the carfax and his description it was what I wanted and has been a great vehicle.
Thank you, Greg, for taking the time to leave a review! We appreciate the kind words. Please let us know if you have any questions on your new vehicle!
No XM Radio although listed as part of vehicle
Sold me a 2015 Corvette with ONLY an FM radio. Lists ONSTAR on build sheet, but no XM, no scan tuning only FM with manual tuning.
Thank you for bringing this to our attention, Lonnie. We have passed this, along with your contact information, to the proper channels. We hope you are enjoying your Corvette otherwise.
Staff is very freindly and fixed my jeep the 1st time
The staff is very friendly and the overall experience was great., they did my recall and fixed my jeep on the first visit. Would recommend Coughlin for any service needs.
Unusually bad customer service
I choose to go to Coughlin Service Department although it is 30 minutes from my home versus 5 minutes of the local dealership. In the past I've always trusted Coughlin but now I'm questioning that trustworthiness. I went for an oil change, check a service light that kept and still keeps going off, and get new windshield wipers. The service representative appeared very unfocused and hurried. I stated what I had an appointment for but he didn't appear to be listening due to him not making eye contact and hurriedly doing other things not related to my appointment. So after I got my oil change he proceeded to tell me that I needed additional work done NOT related to the service light that had been going off. Once again he did not appear very focused and spoke rapidly. I asked about everything else if it had been completed and he did tell me "Oh we can just get those windshield wipers when you come back in." Fast-forward 3 days later... I was told the service needed would only take "about 1 hour." That's why I chose the date I did for repairs. When I purchased my jeep I bought the Lifetime Bumper to Bumper Warranty, in which the stated repairs should have been covered. When I asked if the repair I was getting was covered the service representative immediately stated "no that's not in the power train." He didn't look in the computer or for any other information. After speaking with my ex-husband in regards to the warranty he stated we had purchased the Lifetime Bumper to Bumper Warranty not the Lifetime Power train warranty. Long story short I had to physically go into the Managers office, in whom was awesome, to ask to have my warranty looked up. When questioned the service representative went from saying no that's not covered to that warranty expired 2 year ago. ITS a LIFETIME WARRANTY SIR. Eventually the information needed was found in the computer per the manager's encouragement and the actual warranty booklet was pulled from glove box stating the needed repair was covered. 3 1/2 hours later my repairs were finished after being told it'd be close to an 1 hour. I was late for work because of this. 1) I don't feel like this situation should have escalated the way it did - entirely to much of a hassle 2) I never did get my windshield wipers replaced because it was forgotten 3) the service light is still going off. 4) the service representative did not appear as if he knew what he was doing. Truly makes me question what the xxxx was completed on my vehicle.