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We purchased a new Ram dually 9/5/17. Our salesman, James Penwell, did a great job showing us the truck. He was very knowledgeable about all the features. He did not try to rush us. He took us on a good test drive over a variety of roads that let us get a good feel for the truck. The service department did an excellent job getting our new truck ready for us that day. Overall experience was very good. Everyone was friendly and professional.
Recent car purchase.
I had a very pleasant interaction with Kendall from the time I stepped foot on the property. He was genuine and very honest in all conversations and went out of his way to meet all the needs and requests that I had in finding the right vehicle. Thanks again!
Thank you for the positive feedback Ryan! Please stop in and see us again soon!--Brandon Sandmann, Coughlin Cars
Used truck purchase
I recently just purchased a used truck . I had a great experience with The sales staff . What a great job of answering all my questions and meeting all the needs. They were not pushy but we're good about getting back to me and checking on how they could get the sale for me .
We are very happy to hear that our staff was able to answer any and all of the questions you had during your visit while being able to find the right truck you were looking for! Please do not hesitate to reach out if there is anything else that we can help you with Joe!--Brandon Sandmann, Coughlin Cars
I purchased a really nice used vehicle with under 100k milesfrom Coughlin Marysville 2 weeks ago, I informed the salesman that I was a few minutes away and the vehicle was running when I got there. I test drove it and the car ran well. I decided to purchase the vehicle and didn't finish the paperwork until late that night - I drove the car home and everything was fine. The next morning, I started the vehicle and there was a bad vibration coming from the front of the car for about 2 seconds then everything was fine, it did it again when I went on my lunch break, but didn't do it the rest of the day. Over the new few days it developed a pattern of doing thing intermittently. I called my sales person and agreed to get up early Saturday morning and drive 25 minutes to the dealership. Unfortunately it didn't makes the sound while I was there in the few times we tried and I drove 25 minutes home completing the 50 minute round trip (salesperson wouldn't even ask for a precessional to look at it). Upon some research I discovered it was a faulty VTC actuator, and it only makes the noise upon cold starts when the fluid has leaked out of it - apparently there has been service bulletins sent out about it from Honda, but no recall yet because they have not came up with a permenent solution to the problem yet (the fix is to put another Actuator in it). I informed the dealership about it and they keep saying they will call me back, but never return my calls. It's my understanding that the dealership could fix this issue with little out of pocket cost, maybe $100 for the part and them paying their technical $15 for the hour it would take to swap it out. Instead I am stuck being charged $500 to replace it 2 weeks after I purchased the car, and was told "this car is perfect, mechanically". I won't be going to Coughlin for the repair, I'd rather eat dirt then let these sleaze xxxxx profit off me again. I will be screaming my story from the rooftops and on all review boards for the next few months to prevent good, honest, hard working folks from dealing with these people. Not to mention, the added fees and charges they add onto the purchase of the vehicle is insane - I have never seen anything like it.
Excellent Purchasing Experience
Both Denny and Randy were excellent communicators during the whole ordering/purchasing process. I would highly recommend this dealership.
I am glad to hear that Denny and Randy were able to help you throughout the process!! Thank you for taking the time to share your buying experience with the team at Coughlin Chrysler. -Jason Hensler Coughlin Automotive
The experience was very pleasant and professional. I dropped off my car to get an oil change and was nicely greeted at the service department. They were very helpful when i arrived. The called me when my vehicle was done and only charge me for the work that was completed. It was actually less expensive than than what I had scheduled online. A nice surprise! I will definitely be going back for my next service.
Molly, Thank you so much for taking the time to post a review of Coughlin Chrysler! Paying less than what was expected is always a nice treat;) -Jason Hensler Coughlin Automotive
What a great Experience!
What a great experience!!! The employees at the dealership gave me great service with no pressure and I was treated like I was family! RT and Jerry make a great team and I felt like they would do anything for the customer! Jim Weber
Jim, It looks like you are spreading your great experience all over the internet! I cannot thank you enough for your business and for sharing your experience of the guys at Coughlin Marysville. We are glad that you are part of the Coughlin Family! -Jason Hensler Coughlin Automotive
The service desk is always polite, attentive and listens to customers. They fix the problem and does not sell additional services to make money. Price for services are fair. Service quality is A+. I would not hesitate to recommend the dealership to anyone. There is a dealer close to my house but I choose Coughlin which is 15 miles away because of the quality of work and good customer service. Thanks.
Nomer, Thank you so much for taking the time to write this wonderful review! Thank you for choosing Coughlin and we hope to serve you for many years to come. -Jason Hensler Coughlin Automitive
Keep coming back
I have purchased a few vehicles from Coughlin Chrysler of Marysville. I recently purchased another new vehicle and I had another great experience. The staff there is very polite and courteous. Thank you again to Shawn Wood and the rest of the staff.
Thanks you for your continued loyalty to Coughlin Chrysler! I am glad that we are able to deliver an excellent customer experience every time. Shawn will be happy to read this:) -Jason Hensler Coughlin Automotive
I am very happy with the dealership. Outstanding customer service. Shawn Wood did an excellent job of explaining everything. I felt no pressure, very easy process. Overjoyed with my experience . All the staff was courteous and very professional.
James, thank you for your business, as well as for taking the time to post this review of Coughlin Chrysler Jeep Dodge Ram of Marysville, and out outstanding Shawn Wood. I hope you enjoy the same level of professionalism from our service department when it is time for maintenance.--Matt Dillon Director of Internet Sales Coughlin Automotive.