HGreg.com Doral

Called to schedule virtual test drive. Took my name and information as they were about to close on Friday night. The car was available that night, I made sure at beginning of the call. Called back Sunday morning after not hearing from them. The car had sold on Saturday night. Thanks for lousy service and incompetent internet buying process. Then they kept calling me after the fact the car I wanted, inquired about, and tried to hold-sold.

Although we didn’t buy, I LOVED the low hassle wandering without the over the shoulder pressure. I sat in literally every car I had came in thinking I might enjoy and then some. Great prices low miles.

Went here to buy s car because they advertised multipoint inspection and they wouldn’t sell a car they wouldn’t sell to their family. I feel sorry for their family because I was sold a car with bad breaks and wheel bearings that would have been caught during a multipoint inspection. They did promise to fix However it took 7 days to get parts and then called to set up appointment to repair three weeks from the call. I had to have fixed at local mechanic since I had concerns about my safety driving a car with bad breaks and wheel bearings as the car was making loud grinding noise. Whenever I called to speak with someone I was given the run around I left numerous messages with sales, financing, service, and manager not one returned a call.

I wanted to buy this vehicle and emailed and called them but got no response other than hold on phone call and then the person is not available or automated emails. Does this dealership really exists ?

Mikey made our car buying experience enjoyable The financing was fast and Valentin is a great ambassador for your company. I purchased a very nice car

Please read this before doing business with this people. WORST EXPERIENCE EVER: I bought a Hyunday Elantra (2017) on march 23rd with only 28.000 miles, I had planned to take my family on a trip to Miami the day after... Vehicle looked fine, engine seemed to be in good conditions. To my surprise after 80 miles the vehicle starts making a loud noise that got louder and louder, to my misfortune I'm in the middle of the road on my way to Miami and had to stopped because the noise was unbearable. The car breaks down in Port Saint Lucy, I spent 6 hours on the phone with the insurance company trying to get a towing service willing to take me back to Orlando and that way we had to cancel the plans we had in Miami. When returning the vehicle the next day, they made me wait for hours to just apologize to me and say they are not in fault and that this could happen to anybody since they sell used vehicles. Picture: Rim when I realized what the noise was, it was loose. They put my family in real danger. We could have DIED on that road. Please, if you appreciate your life and the life of your loved ones, take your business somewhere else.

Alex Veloz great guy, even gave me a ride to airport in his own car to drop off my rent a car. Thanks again Alex.

Before i state anything, I have to admit that the only reason i purchased my vehicle here is because there are less than 300 2015 Cadillac CTS Vsport models in the world, so this car is not common especially not in Florida. I only wanted this exact model trim. Anyways, i had contacted this company via email at first since i am very busy and wanted more information regarding the car before i stepped in. Nobody ever got back to me with information about the car, just automated follow-up emails. I came to the Hgreg and was greeted by Kimani Everett, who started getting the process ready to purchase the car. I mentioned to him I had already came with my Capital One financing and was there to just easily "sign and drive" after inspecting the car. I was assured by Alex (sales manager) and Sadel (finance) that i would need to input my information in their system to have on file ,but they would not be running my credit. I input my information after being assured that no credit checks would be done, to then get an email minutes later that Sadel personally ran my credit to 3 other banks. This is ridiculous after being assured by several people already, including management. They tried to make an excuse about it saying the system does it automatically. Furthermore, I had inspected the car. I found it to have all 4 tires rotting (completely cracked and rotting from the inside), leaking rear shocks, water in the battery compartment, cracked front splitter, scratches around the car, and it wasn't even washed. I'm still wondering how this car passed its safety inspection... It just goes to show how this company sells their cars. I brought these problems up to the salesman and he told me they would not change the tires or bumper, but they'll see about changing the shocks and cleaning/buffering the car. Hgreg has a 3 day guarantee, so they decided to make my service appointment for them to "look at the car" 7 days later on the following Monday. There was no guarantee the parts would be replaced or anything would be done. This became absurd having to put up with all the problems, it got me to the point I needed to let the Better Business Bureau know that this business has no integrity and has no remorse over any of the trouble caused, so i submitted a letter to them. BBB had Chris (another manager) contact me to try to get this resolved. I spent the next week, on several occasions, coming in to try to get the service on my car done. The service manager Jorge was very unprofessional/rude and had my car sitting at the dealer for days without communicating to me that the parts had not came in yet still. At this point, its the second week i have bought my car and tires are still rotting and bad shocks. I had to show up and wait countless hours to get each service done for the next two weeks after purchasing my car, I finally get a call that my car is ready to get picked up, and i show up to the dealer and the car still has the same bad tires. The tires it had that rotted were Bridgestone Potenzas, which aren't even the same tires that come with this sports car (Pirelli P Zero). They had me wait another hour at the dealer while they put up some different tires. I finally get my car to find that they had put on Acclera low budget tires on the car which were very dirty/brown as if they weren't even new like they had said they would order. The dealer is that cheap they cant even put quality tires on a $30K sports car they're selling that is pushing over 400 hp? This is a luxury sports car and its a Cadillac, it needs premium parts not budget. This dealer has proven it is not transparent with their customers and they definitely do not take care of you.like they should. At the end of the day they will fix it, but only if they HAVE to and they'll get the cheapest parts possible to bring it to standards. Do yourself a favor and do not consider spending money in this company, if you don't want to end up with a terrible experience like I've had.

I purchased a vehicle with the asssurance that it was under manufacturers warranty and also purchased an extended warranty. I have had several issues with it since driving off the lot because their advertised reassurance of a multipoint vehicle inspection is clearly not being upheld. The manufacturers warranty cannot be applied because the vehicle is missing actual parts and HGreg is dragging their feet on taking responsibility for the repairs on an issue their pre-sale “inspection” did not catch. Phone calls and emails to their customer service go unanswered and the store manager continues to pass the buck on responsibility to the cars original manufacturer. 1 week later, my car has not been repaired, HGreg customer service does not follow up and I’m incurring transportation costs while awaiting for them to stop avoiding me and proactively begin assisting a customer. I’ve opened a ticket with corporate, filed a complaint with the Better Business Bureau, posted reviews/complaints on various reputable and make daily calls and emails to every contact I can find. As a customer making a purchase, I COULD NOT recommend this dealership to anyone and urge any used car buyer to avoid this nightmare of an experience at all costs.

They were excellent, they made me feel like I was at home while handling business, definitely a Family business.I would recommend Hgregg to the World.