Reviews
Awesome service
This is my first time owning a luxury vehicle, and I am very impressed. I felt like I was having the red carpet rolled out for me when I took my Cadillac in for an oil change and all the other items it needed. Everyone was very friendly, considerate, and helpful. I wish I could always be treated like this everywhere I go. You definitely know what "customer service" means. I couldn't be happier with the experience. You do it right!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Amazing service
Always quick to respond and help. Great service! Adam always goes the extra mile to make sure everything's taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beyond my expections
Mr Joe Joseph made my leasing a GM vehicle a pleasure. Very professional knowledgeable no pressure exceeded my expections I told him exactly what I wanted and he delivered I have driven a Mercedes for 12 years and service was not their priority. Im very happy with my new car. It was delivered to my door by Mr Jeff Payne also top notch explained all options set up OnStar Bluetooth garage door opener my experience with Covert and Mr Joseph and Mr Payne exceeded my expections. My Pleasure
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They have not let me down!
Bradley Allen is not only an outstanding salesman that is easy to do business with but he continues to deliver outstanding customer service long after the sale! I contacted Bradley looking for some help with who to go to for service. He got in touch with a service manager, Michael Capps, who contacted me shortly there after. We set an appointment and dropped my car off later that day. I have purchased 2 vehicles from Covert through Bradley and it has been a terrific expereince both times! With the extra help he has provided, Covert will always get my business. Great customer service like this is not easy to find.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Service
I've had nothing but perfect experiences with Covert Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick and prompt service and communication
Jason was extremely helpful and great at keeping me up to date on the progress
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
I took my 2012 CTS in for an oil change and car wash. My service manager, Nathan Mackey assisted me and as always his demeanor was polite and professional. I've been takeig my CTS to be serviced at Covert Cadillac for almost three years now and never had an unpleasant experience. Christopher Hearon
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Sales rep Bruce Benker did a great job showing and explaining to us the Cadillacs we were interested in purchasing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
I was highly satisfied. Even though I was informed they had a heavy workload my car was repaired very quickly. I love the fact I received a loaner car so I could conduct my daily business. Great service all around! !!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
If you want a good car purchasing experience talk to Penny L
my overall, experience at Covert Cadillac was excellent. I'm extremely satisfied with my purchase. I would like thanks sale associate Penny for professionalization and great customer service. Also, I would like to thanks Norman in finance. Norman is funny, friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car