Reviews
Covert Cadilliac is better than the Mercedes dealship
I have spent some days at the MB dealership and Covert is the best hands down! Chris, Armen and Gary are exceptional customer experience professionals. We are a repeat customer and have dealt only with these gentlemen each time. Chris's laid back approach but eager to help is always top notch. He even brought us snacks. Thanks guys, we will continue to refer as always, Salvatore Calise
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Salvatore for the 5 star review! We are pleased to hear that our team has once again been able to make your purchase pleasurable. We look forward to assisting you again in the future.
Excellent, Proficient.
This is the first purchase at Covert. Chris Tropiano helped us and he was friendly and very professional. He answered all the questions we had and took his time. He has been very helpful when I've called with other questions regarding the Infotainment system. It was pleasure working with Chris.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Jeanette for the 5 star review! We are so pleased to hear that Chris took such great care of you . We look forward to assisting you in the future.
Excellent
They are real people, serious about their business and giving you exactly what it is you're looking for, or at least close to it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the 5 star review! We are pleased to hear that Chris and Armen made your purchase a pleasant one. We look forward to assisting you in the future.
Professional and friendly.
Chris was very helpful and knew all the answers to my questions. Also the finance department manager Armen was quick and friendly. We enjoyed our experience at Covert Cadillac.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Rob for the great review! We are so pleased to hear that our team took such great care of you. We look forward to assisting you in the future.
Extraordinary Customer Service
This was the second car I have purchased from Covert Cadillac. This time I had the pleasure of working with Chris Tropiano. The entire purchase agreement was accomplished via email as I do not live in Austin. Chris worked diligently to find a vehicle that met my specifications. Being a very detailed person I asked Chris lots of questions and requested reams of data including the build specs when we narrowed it down to two vehicles. Chris was helpful, organized, thorough, prompt to respond and provided a quality example of outstanding customer service. I was able to drive to Austin, sign the paperwork and drive home in my new Cadillac. It's the perfect car for me. Thank you, Chris! Covert's standard of customer service is extraordinary and Chris exemplifies that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5 star review! We are so pleased to hear that Chris and our team were able to exceed your expectations. We strive to give everyone first class service and we look forward to assisting you again in the future.
Used car sales
Great customer service n and out of the door n no time. Very friendly. Treat every customer with great service. Dont try and sell u somthing u dont ask about or want
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the 5 star review! We are so pleased to hear that our team took such great care of you. We look forward to assisting you in the future.
SRX Purchase
This is the second vehicle that I've purchased from this dealership. I've worked with Daniel Walsh both times and always have the best experience. He's so patient, friendly and honest. I never feel like I'm being "sold" to and the transaction is always smooth. Daniel definitely goes above and beyond and I appreciate this so much. I'll continue to purchase from him and send my friends to him as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star review! We are so pleased to hear that Daniel has taken such great care of you. We look forward to assisting you and your friends in the future.
Cadillac XTS
I had the best experience at this dealership. I bought a Cadillac XTS while on vacation with my family in Florida. I was able to buy this car 100% online. They literally did everything (even drove the car 35 miles to me when I returned home from vacation). Daniel was awesome. Best salesperson I have ever dealt with. I told Daniel and Gary the number I wanted and they came back with that number the first time. ZERO haggling. Gary took care of all of my paperwork, and made signing incredibly easy. Mr. Lopez drove my vehicle to me and was incredibly nice. I have never liked any dealerships I have worked with. I really like Covert and look foward to give them my business in the future. My new XTS is awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Mr. Hughes for the 5 star review. We are so pleased to hear that our team exceeded your expectations! We look forward to taking care of you, your family, and friends in the future.
Service
I had an exceptional experience at the Covert Service Center for a tune-up and other mechanical checks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Alex for the 5 star review! We are pleased to hear that our service team exceeded your expectations. We look forward to assisting you in the future.
Phenomenal Service
Thank you Covert Cadillac and Cory Rutherford for the phenomenal service. You made the whole buying process extremely easy for me. I didn't buy a Cadillac but still got the Cadillac experience. Anyone looking for a car no matter what make I recommend checking these guys out. Ask for Cory.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Jay for the 5 star review! We are so pleased to hear that Cory took such great care of you and that your purchase was pleasurable. We look forward to assisting you again in the future.