Romain Cross Pointe

Above and beyond. I?d never used this dealership but from here on out it will be the only one I bring my Buick to. Thank you

Took the vehicle in for a recall and a couple other things that needed done. Pricing was pretty ridiculous but I needed some of these things done quickly. When I got my car back, it had new problems. I was told that it was just a coincidence that a hose broke while they were working on it and that there was a new rattling noise from one wheel. Instead of fixing their mistakes, they doubled down on saying the new issues could not have possibly been their doing and tried quoting me over $3000 on a bunch of issues I did not ask for. A small task I was able to do in an hour or two for $30, they quoted for over $500.

If you’re looking to buy a used car I would avoid this place. They sold me a Toyota and coincidentally 2 days later the transmission failed and they refused to make it right. Sad and shameless way to conduct business. Wish I could give them less than 1 star but it won’t let me

Have purchase 3 cars here since 2017. All have been purchase with Tyler Emmett and the purchase experiences has been great. Tyler is a professional salesperson, straightforward, honest and friendly. Romain should be proud that Tyler represents them in their business. As of now, my next vehicle purchase will be a Subaru and will be with Tyler.

I have purchased four vehicles from Romain Subaru since 2018, I have had an excellent experience each time. Recently purchased two vehicles from the same salesman Malcom Cook which I highly recommend. Everyone was friendly and willing to work with my wife and I. Over the years I have also had all my services done with the service department, including, maintenances, recalls, and repairs, I have had exceptional service no matter what the situation was. In my personal experience they have treated myself and family exceptional.

Its a please to come to this place everyone so nice and very care about you And the DRINKS are FREE!

I just recently purchased a 2023 Subaru Impreza from Romain Subaru, and Tyler helped me with the purchase. It was a a quick and painless process. Tyler was very knowledgeable about all my questions about the car and the payment process. He was also easy to contact and checked in with me after buying to see if I had any other questions.

I recently purchased a 2023 Suburu Outback from Romain Suburu. Tyler Emmett was an excellent salesperson and has stayed in communication for any questions. Tyler is knowledgeable of all aspects of the vehicle as has been very helpful as I learn all the features. All of the staff were friendly and professional.

Romain Subaru helped me out tremendously by guiding me in making a decision on purchasing a new vehicle. I worked with an associate named Tyler Emmett who made this process quick and easy. Every person I interacted with at the dealership was very friendly and professional. I would highly recommend this dealership to friends and family.

I bought a 2011 GMC truck at Romain and this time purchased a 2023 Outback with Tyler Emmett helping me with the purchase. He was very knowledgeable and talked with us in detail on all the function keys. I will recommend him to other people considering a Romain vehicle.