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Romain Cross Pointe

(292 reviews)
Visit Romain Cross Pointe
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 8:00am–7:00pm
Tuesday 8:30am–7:00pm 8:00am–7:00pm
Wednesday 8:30am–7:00pm 8:00am–7:00pm
Thursday 8:30am–7:00pm 8:00am–7:00pm
Friday 8:30am–7:00pm 8:00am–7:00pm
Saturday 8:30am–7:00pm 8:00am–7:00pm
Sunday Closed Closed
New (812) 618-4329 (812) 618-4329
Used (812) 618-3206 (812) 618-3206
Service (812) 618-4734 (812) 618-4734

Reviews

(292 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We bought a 2022 Forester from this dealership back in

We bought a 2022 Forester from this dealership back in November and the experience was amazing. Our salesperson, Tyler Emmett, made sure that we were notified every step of the way. We actually reserved a vehicle that was not on the lot but ordered and in production and he was great about letting us know where our vehicle was. And when it did arrive and we purchased it he went over everything with us before we left the lot. I would definitely recommend this dealership to anyone considering a Subaru. Great experience all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently ordered a 2023 Subaru Forester from this

I recently ordered a 2023 Subaru Forester from this dealership. The salesperson, Tyler Emmett, did an amazing job keeping me updated throughout the delivery process and explaining all the vehicle's features to me when I picked it up. It was a great experience start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We were new Subaru customers when we arrived that morning

We were new Subaru customers when we arrived that morning and we were NOT disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tyler Emmett was so helpful and patient when I was

Tyler Emmett was so helpful and patient when I was selecting my 2023 Crosstrek Limited. He is knowledgeable and experienced. He explained every feature in detail, answered each question and addressed every concern. For me, buying a vehicle has got to be one of the tasks I dreaded the most but Tyler made it a very pleasant experience. It’s been 15 years since I’ve changed cars so I was very apprehensive about all of the new technology, but he set up everything for me. All we had to do was drive it home! I couldn’t be more happy with my new ride! I would definitely do business with Tyler at Romain Subaru again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had the best vehicle purchase experience of my life when

Had the best vehicle purchase experience of my life when I recently purchased a Subaru for my son from Tyler at Romain. This young man knows the product he represents and asked the right questions to determine that we would ultimately be happy with our vehicle decision.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Took too long to find the vehicle I came in to see.

Took too long to find the vehicle I came in to see. They did find it after showing me another one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Bill, We appreciate your feedback. Unfortunately, depending on where the vehicle is located, it can take some time to bring up. We understand the inconvenience that you experienced and will take that into consideration moving forward.

Great service, very professional!

Great service, very professional! Second vehicle that i’ve purchased in last two years. Whole process went very well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We went to Romain with the purpose of test driving a

We went to Romain with the purpose of test driving a Subaru Outback and initially spoke with Tyler. We test drove a car and fell in love which is not surprising because we already owned a 2009 Forester from Romain. We ordered a 23 Subaru Outback thanks to Tyler’s knowledge of the Outback and love our choice! Tyler was kind, not pushy to seal a deal and thoroughly informative about the Outback, making our buying process non stressful and a positive buying experience. Thank you Tyler!! Also, thanks to Lori who was equally helpful and kind during Tyler’s paternity leave!! Janet Lank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

7 minutes before my appointment I was contacted that the

7 minutes before my appointment I was contacted that the car was in financing with a different customer. I was of course in route. They offered to work with me to find another vehicle, but I had a second car that another dealership had contacted me about. I ultimately purchased with the other dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The folks at Romain Subaru are the best!

The folks at Romain Subaru are the best! I went in over a weekend and was planning on shopping around at different dealers. I stopped at Romain first and and was so impressed with the personnel and their product. At first I had decided to wait to order my vehicle until the next week, but was so excited to get a Subaru I went back the next day and ordered my vehicle. The whole process from meeting my sales rep to completing the paperwork for my new 2023 Subaru Outback Premium was top-notch! Tyler was my sales rep and he was amazing; don’t forget to ask for him when going to Romain!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.