Romain Cross Pointe

I had a great experience with Tyler Emmett. Very knowledgeable was able the answer every question

I live in central Illinois, and I don't like buying cars. I have not had good experiences with dealerships in the past. I had priced new Subaru Foresters at all four central Illinois dealerships, and was not satisfied with the quotes I received. My daughter lives in Newburgh, IN, and I discovered Romain Subaru in Evansville is just a few miles from her home. I stopped in, and was immediately greeted by Tyler Emmett. He was very friendly and personable, and worked up an "out the door" quote for me, including the optional equipment I wanted. His quote was almost $2,500 less than any of the quotes I received from the dealers in Illinois for the same vehicle and options. I ordered the Forester, and Tyler told me that it would arrive in late September. I received a text from Tyler on August 1, with the VIN, so I could price insurance ahead of time. On September 12, I received another text from Tyler, letting me know that the Forester would be in either that day or the next. When I went in on the 14th, Tyler once again greeted me, and he was very thorough again, going over the warranties, including the optional ones, and the pricing details. When he and his supervisor went out to check my trade-in, they offered me more than the original quote! Tyler then took me to see Brian Travis to take care of the financial stuff. Brian was just as friendly and personable as Tyler. He went over the pricing step by step, and when all was said and done, I ended paying almost a thousand dollars less than what my "out the door" quote had been. Tyler and Travis both told me that the paperwork I needed to transfer my old plates to the Forester would be sent to me in two to four weeks. Tyler then spent almost an hour showing me the bells and whistles in the vehicle, which buttons did what, etc. One week later, the license transfer paper work arrived. Cheryl Snoke had prepared it and sent it to me way earlier than I expected. So far, I have only had great experiences with Romain Subaru. I hope my experiences with the service department will be just as great. Kudos to Tyler Emmett, Brian Travis, and Cheryl Snoke!!

We are so thrilled with our Subaru Forester! Tyler Emmett’s exceptional customer service was amazing.

Buying our new Subaru Outback from Romain was the most enjoyable new car buying experience I have had among many. No pushy salesman. No markup on MSRP. Fair trade in, and Tyler Emmett was a pleasure to work with. Very knowledgeable about the vehicle and answered any questions we had. Love our new Outback.

Great to deal with the Romain team - have purchased 4 vehicles from this dealership. Highly recommended.

Absolutely loved the experience, we never felt pressured throughout the entire process! Tristian made sure to find us exactly what we were looking for and keep it in our price range. Great customer service all around! Will be back and recommend in the future.

really nice and understanding. tyler and austin helped out a lot. they both knew there stuff and also offered drinks. i liked the whole place everybody was nice

This was my first time at Romain, From the time I walked in until my car come in and all through the process my experience was perfect especially with my Salesman! Thank you Tyler! THANKS ROMAIN!

Tyler Emmett is so knowledgeable and helpful! We just purchased our 3rd vehicle from him!

Chris Zech was amazing on June 22 at 9 AM. He was very professional, extremely informative as well as friendly. I very much appreciate his personal approach to me, his customer that morning. It was obvious to me that Romain was a busy place that morning. Thank you Chris. I can tell you enjoy what you do.,