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(255 reviews)

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Solid Rock Auto Group

I bought a ford focus from Solid Rock a few months ago and it broke down, but the guys here at Solid Rock treated me and my husband like family and didn't even charge us for repairs! If you are looking for a car definitely come check these guys out!! The service here can't be beat. I have been to tons of car dealerships in my lifetime and I have never been treated like I was treated at Solid Rock. The guys really worked hard to get our car fixed, but thats not all. Even when we were buying the car he made sure that he explained everything and was honest about every step of the process!! My husband and I will be coming back to Solid Rock for years to come!! Great Job guys!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks again for the local business look forward to seeing you guys again

AWESOME CAR BUYING EXPERIENCE

Would not go anywhere else to buy a car-Honest, helpful, family business. They listen to your needs and go above and beyond to get you into a vehicle just right for you! They take all the stress out of buying a car. Save yourself any headaches and stress-go see Dan or Silas first!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for making the drive all the way from Canal Fulton hope you enjoy your hhr

Amazing,helpful,reasonable place to buy your next

This is the third car in the last few years we have purchased for our family. Can't say enough great stuff about this dealer. Walk in within no time you've picked a totally reasonably price car. No waiting. I always find something exactly what I need an in less than an hour have bought myself a car. Fast, great inventory and friendly service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks again for the repeat business and good luck with the dogs

Cash Buyer

I stopped by today (3-23-15, 10:30am) to look for first car for my son. I was intrested in the Mazda RX8, a Mazda 6 and a Chevy Cobalt. There were no prices on any of the vehicles, which I find anoying and don't trust, but worse yet, I couldn't get any one to even talk to me. When I pulled in I parked right in front of the glass windows and doors, there were two guys inside, the one at the desk looked right at me. I looked around, climbed in and out of vehicles, walked back stood next to my truck, they both looked at me but neither got off their butts to sell a car. No I didn't go in, the cars are outside, the salesman should come to the customer. So I left with my cash still in my pocket.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We would like to take this opportunity to respond to this review, We want to apologize for this customer feeling neglected and that he was treated unprofessional. First I have trained my staff NOT to jump on a customer immediately when the get out of their vehicle we are a low pressure dealership believing that our approach welcomes customers instead of scaring them away. My son was actually delivering a customer that morning and was the only staff member on site. Second as far as the No prices on our cars he found our vehicles on line which are ALL priced and was able to come back here to right a review so am a little confused we do Not mark our cars but again all are priced on line , third we ask that if you happen to read his negative review please feel free to read ALL our 5 star reviews and all our positive reviews on Google, Yahoo, Better Business Bureau, Lastly if anyone has any questions or concerns please fee free to contact me personally at 330-527-4444. Thank you Dan Ryan

2006 Chevy Malibu Maxx SS

I had never heard of Solid Rock Auto Group until I searched to find my Malibu Maxx SS on cars.com. I live almost 2 hours away from Solid Rock but after looking at the photos they posted of the vehicle and reading reviews, a 2 hour drive felt worth it to me. Dan and I talked over the phone several times before I actually went to look at the vehicle so I could be educated and confident enough to make that drive to look at a car. Once I drove to Solid Rock, I closely inspected and test drove my Malibu and everything looked clean and the vehicle operated flawlessly. The car had obviously been very well cleaned, it almost felt like I was back in 2006 buying the car brand new. Even everything visible under the hood had been well cleaned and polished. I immediately knew this was the car for me and after only sitting down for less than an hour, I had the keys in my hand and I drove the car home. The staff was all very friendly and gave off the feeling of a professional, efficiently operated family business. Dan was flexible and understanding to my situation and went above and beyond to meet my needs. I would definitely recommend doing business with Solid Rock Auto Group.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you making the long drive for a car and so glad we were able to help your experience easy.

2007 Dodge Dakota...Great Experience!

I had an amazing and pleasant experience. The owner and his son were very personable and friendly. I was not pressured and not talked down to. I was treated with respect and their friendly and sunny disposition made the car buying experience very memorable. I proudly recommend this dealership. Their lot was full of clean cars and it was clear of snow. The inside office was very warm and welcoming. I really cant say enough GOOD things about this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your experience at Solid Rock is what we work to have with all our customers and treat you like family.. I'm happy you had a pleasant experience at our dealership. Please don't hesitate to call us or visit us in the future.

Best experience ever!

I am a little late writing this review, but this dealerships is awesome!! Throughout the whole process I have been taken care of extremely well!! They did not have a chance to look this truck over a whole lot because I bought it almost as fast as they got it to their dealership. After taking it home I recognized some problems with the truck. I bought the truck as in and they did not have to help me, but they did!!!! They brought me another truck to drive while they took the truck that I bought back to the dealership. They fixed everything wrong with the truck, and I didn't have to pay a cent!! It was awesome! You should definitely buy your next vehicle here! They are awesome!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Great to have you leave us feedback about your experience. It was a pleasure to work with you and earn your business.

2006 Buick Rendezvous

Dan the owner was great he hooked us up it was a quick process I'm very happy his son was great too they really work with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback. I appreciate you allowing us to earn your business. Please come back and see us soon and check our website for new inventory.

Ronnie

This is by far the single best experience I have ever had purchasing a vehicle. Dan made me truly feel like family! He answered every question and concern it had to the T. His customer service is hands down the best I've experienced. The vehicle purchased was an excellent purchase and in like new condition! I was like a kid leaving that day. Not only did he check on me days and weeks following I have become accustomed to a random call ever so often. Not to my surprise they weren't sales calls! I have developed a life long relationship with him and plan on not only purchasing there again but visiting just because of the environment! Dan thank you for making car buying a fun and happy experience again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ronnie thanks again for the business and Glad we made you feel welcome ! By the way it was good to talk to you today again see you soon!

Ford Freestlye

This is the 2nd vehicle we have bought from them and would highly recommend them. Very quick communication, very fast and easy purchase, and they don't pressure you into anything like most dealerships do. We drive 5 hours round trip to buy a vehicle from Dan. The car we recently bought had an issue with a recalled part, we brought it back and they put a new part in. When we got back home it was doing it again, so they sent someone to our house 2 1/2 hours away with a loaner vehicle and took ours to a ford dealership to get the problem fixed. Very satisfied with their customer service! Definitely look into Solid Rock when buying your next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks Jimmy and Sarah for being a Loyal customer!! Glad we could help!!