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(263 reviews)

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Awesome Experience

Was in the market for a used truck for a while. Every time I talked to a car dealer, it was like they didn't even want to do business with me. I thought I would never find what I was looking for. Until I found Solid Rock Auto Group. I called and talked to the owner Dan and as soon as I got off the phone, I knew this was it! Was very polite and willing to work with my price range. He went above and beyond to get me any information I had requested about the truck and was pleasant to work with. I am from Cincinnati so it was about a 4 hour drive to the dealership. At first I was just a little nervous that when I got there the truck wouldn't have been as described or he wouldn't honor the price we talked about. This WAS NOT the case at all. The truck was just as he described with no problems what so ever and he honored the price he gave me on the phone. Truly a great business man. His mechanic was fixing a small leak in the radiator and accidentally broke the radiator. Knowing I had driven from Cincinnati, Dan dropped everything he was doing and focused his attention on putting a new radiator in the truck. Had it done within a few hours and had us on our way. Anytime I need a used car, this is the place I will be going. No questions asked. If you are considering buying a car from Solid Rock, don't hesitate or look any further. They will take care of you! Have had the truck for about a month now and I still absolutely love it. Thank You Dan and Silas for a truly great car buying experience!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to have been able to Prove to you that NOT all dealers are the same Thanks again for making the long drive.

Best car buying experience I've had

I went to look into a car, ended up driving it home same day. Worked very well with me to fit my payment budget. Excellent car. No pressure service. Highly recommend

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks again enjoy that volvo!!

Great service! Very happy costumer!

Our family has bought 5 vehicle's from Solid Rock over the past 7 years, very satisfied! We recommended several friends and other family members who also purchased from Dan, very upfront and honest! Friendly!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dana and family thanks for being So Loyal hard to believe you were one of our first time customer when we had 5 cars available thanks for helping us grow!!

Amazing service without the pushy salesperson!!

Solid Rock Auto Group provided the best service I have come across anywhere. No pushy salesperson, quick, friendly service. The car we bought was exactly what he promised! I couldn't be happier. I will never shop for a car ANYWHERE else!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Welcome to the Solid Rock family glad we could help Thanks Dan

jeep Liberty

We were looking for a suv type vehicle and stopped at solid rock and looked at the Jeep. Scott was not pushy at all . We continued on looking for what we wanted. We spent 2 weeks looking at SUVs and very pushy salesmen. We talked about the SUV and Scott and ended up going back to Solid Rock. I feel he was more honest with us as we need a SUV that will tow our boat. Every sales man said this will tow your boat and we looked it up and no it will not. He let us know what SUV would and what would not. Thanks Solid Rock Auto Group We are very pleased with our Jeep Liberty

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

So glad we were able to get you in the correct vehicle for your towing needs we appreciate your business.Enjoy the Jeep

Great Service

Advise anyone to shop here. There service in terrific!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the feedback and welcome to the Solid Rock family. Come back and see us in the future.

Very honest and upfront

I have never been to a dealership that conducts business with so much integrity and patience. Dan answered all of my questions very nicely and honestly and spent the time (about 2 hours!) discussing the vehicle and the car buying process with me. He even brought the car to the garage area and had the car lifted up so that I could see the under side of the vehicle and look how much rust there was. When test driving the vehicle, he gave me the keys and told me to have some fun - no questions asked. What I will say is this: I actually ended up NOT getting a car from them. Even then, they were extremely cordial and their prices are more than fair. I really hope I do get to do some business with them because I had such a positive experience.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thanks for leaving us a review. I enjoyed talking with you and taking time to try and earn your business. Please keep us on your mind for any possible future purchases and check our website out for updated inventory. Please call or stop by to see us anytime.

Excellent place to deal with

Looking for a goo used truck had plenty to choose from. Found one I wanted no high pressure nonsense. Traded in old car and had new 1 off the lot within 30 min. of deciding I wanted it. Didn't try selling add ons asked and took no thanks for an answer. Would definitely buy from here again

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for allowing us to earn your business. We have a large inventory of trucks. Please continue to look us up online and drive by to view our inventory. We are a no pressure dealership.

Great dealership, Great people!

Just purchased our 7 th car from solid rock! Got a great value on our trade in and an awesome deal on the car!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kristin, thanks for leaving us a review. I'm honored to have you as a repeat customer and happy to work with you. Please come and visit us real soon for anything.

4th vehicle from Dan!!

We purchased or first truck from Dan over 7 years ago then we traded it in in our second then agin purchased our third and now we just bought our fourth truck!! LOVE how friendly it is here and love that it is family owned!! We always are able to find the vehicle we are looking for and it is always a fast and easy process!! Thanks again now please find me the mustang I want!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks again Guys see you soon for that mustang!!