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(263 reviews)

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Solid rock auto group

Solid rock auto group made me feel like family. They gave me a chance for a new car when no one else would and made the process very easy.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the business and driving out here!!

Fast quick and painless

A great place I have purchased 2 vehicles from here and have no complaints! Great father and son team here! I recommend anyone to come here for a great quality vehicle!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks again Matt for your loyalty glad to help you!!

Excellent. Great people really fair. Thank you

Really enjoyed it. Which no one says about buying a car. Treated me right really fair deal. Love the truck.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad we were able to get you the truck you wanted appreciate the business

A+ Dealership

I was looking for a nice used car and almost didn't make the 45 minute drive to Solid Rock Auto Group because of the distance. I'm so happy that I did! This was the easiest car buying experience I have ever had. Everyone was a pleasure to work with...no pressure, no games and very accommodating and nice! Make the drive, it's worth it!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hope that Focus is perfect for your thanks again!

Soild Rock, The one Used Car #?

We went to Solid Rock to look at a specific SUV that we had looked at online (at someplaces they dont have the vehicles listed on the website this is not the case at Solid Rock. The day we went it had snowed overnight and the first thing that made us say this is a great place is that they were plowing the lot and not like most places they were moving every vehicle and plowing everywhere, so that when you went to look at or get into a vehicle you were not standing in a foot of snow. To some this may not seems like a big deal. But it shows the level of service and how customers are treated if they did not care they would not bother. We looked at and test drove the vehicle we had gone to look at. We really liked the suv and purchased it that day The owner handled everything, we did not get bounced around or have to play the waiting game while a salemens "talked to his general manager". He made the entire process smooth and it did not take half the day we were only there about 2 hours if that. We highly recommend Solid Rock they are hands above all other used car dealers.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANKS AGAIN

Zero hassle, great deals

Best car-buying experience I've ever had. Just went to look at a truck and ended up driving it home the same day. There's no pressure to buy and the prices are very reasonable(something lacking from most other companies). Silas was very helpful and upfront even telling me about an issue with the truck that I hadn't noticed. He also got me financed and driving home the same day even though it was late Saturday and most banks were closed. They do business how business should be done. Solid Rock will definitely be my first choice for any future vehicles. Highly recommend.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for taking the time to write a review and buying a vehicle from Solid Rock. We want to welcome you to the Solid Rock Family. We hope you come and visit us again in the future for any other vehicles you might be interested in purchasing.

does not stand by agreement made

While I understand internet sales may pose a challenge for a dealership, if you don't want to agree to a deal don't make one. Price and financing was all set and I made arrangements to drive over three hours to purchase a vehicle. The day before I get a message that the car was sold to someone else. I was never asked to leave a deposit and I shouldn't have to beg someone to take my money. It's bad business to renig an agreement. I'm a busy professional and run my business differently. I can only hope their poor quality of service ultimately helped me avoid some other problem I may have faced. Disappointed with quality of service for sure...

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We regret that this customer is dissatisfied in his treatment during a buying process. We try our best to communicate and unfortunately another salesperson sold a vehicle this customer had applied for and was interested in,however in today's rapid changing internet world we receive and deal with multiple customers a day who make good faith to purchase a vehicle and because there is NO obligation to purchase many never appear so we Apologize that this vehicle was sold before he purchased. Please understand as Soon as we realized the situation we notified this customer so he would Not make a three hour drive and then be told it was sold.We suggest you read all our reviews from all our customers and see we DO NOT conduct business this way as it was a error that we tried to repair as best we could if you would like any further information on how we can assist you please feel free to contact us.

Making things right

I had bought a car from Solid Rock Auto and i had some problems with it, so i got frustrated with it and let it sit about a year, recently i decided to take it to the dealer to see what i could do, i found out it would of cost too much to fix,so the dealer set me up with another vehicle even though he didnt make any money, they made it right, being frustrated and being a jerk i gave him a bad review, i was wrong, they made things right , and forgave me, i got a nice vehicle and got out of a bad situation thanks to Solid Rock Auto, they really went out of thier way to make things right, im a customer for life.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
4.0
Overall facilities
4.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for allowing us the opportunity to show you we do care about our customers and are willing to go the distance to prove it enjoy your Colorado!!

2005 Toyota Tacoma

I've only owned this car a few hours and I already know that I've gotten a great deal. Not only did I have no credit, no co signer, no down payment, and a trade in that would actually only carry over more onto the new loan but he went way above the rest and offered me an amount for my trade in I only dreamed of. He really did everything he could to get me into this vehicle at a payment/price I wanted. I walked away extremely happy knowing that I made a great deal. I would recommend this dealership to any and every one I know.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your time to write a review and very happy to hear that you got a great deal from us. We want to welcome you to the Solid Rock Family and wish you the best. Please come and see us in the future for any vehicles you might be interested in the future or recommend our dealership to others you might know who are looking for a purchase.

Great people and dealership

After looking at several cars locally and on the internet, I drove to Solid Rock Auto from my home near Erie, PA. I had a list of 6 cars that I had researched and I wanted to look at in the Akron/east Cleveland area. Solid Rock Auto Group was the first stop on my list. Dan was outside and greeted me when I got out of my car. He said he knew who I was by my trade-in I was driving. Dan went over the virtues of the Subaru Outback with me, gave me the keys and I took it for a drive. I was satisfied with the car except I had a few concerns, mainly the outside remote mirrors didn't work. Someone had stolen the drivers sun visor and as a result shorted the wires out, blowing the common fuse. Dan retrieved some tools and immediately repaired the wiring, and replaced the fuses. When we were satisfied with the repair we went inside and agreed on a deal. I drove the car home with no issues and my wife is very happy with her 'new' Outback. I have since pestered Dan with a few questions that he immediately sought answers to and got back to me quickly. Dan has also ordered a new sun visor to be delivered to my home that I will install myself. Thank you Dan and the Solid Rock family for an issue free sale. I look forward to future business with you and I will look here first for my next purchase.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Howard, I'm extremely happy to read your review and that you and your wife are very happy and excited with the Outback. It was a pleasure to work with you. Please continue to look us up online on our website for any cars and refer any friends to us. We are just a short drive from PA.