Skip to main content

Reviews

(255 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

2005 Toyota Tacoma

I've only owned this car a few hours and I already know that I've gotten a great deal. Not only did I have no credit, no co signer, no down payment, and a trade in that would actually only carry over more onto the new loan but he went way above the rest and offered me an amount for my trade in I only dreamed of. He really did everything he could to get me into this vehicle at a payment/price I wanted. I walked away extremely happy knowing that I made a great deal. I would recommend this dealership to any and every one I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We appreciate your time to write a review and very happy to hear that you got a great deal from us. We want to welcome you to the Solid Rock Family and wish you the best. Please come and see us in the future for any vehicles you might be interested in the future or recommend our dealership to others you might know who are looking for a purchase.

Great people and dealership

After looking at several cars locally and on the internet, I drove to Solid Rock Auto from my home near Erie, PA. I had a list of 6 cars that I had researched and I wanted to look at in the Akron/east Cleveland area. Solid Rock Auto Group was the first stop on my list. Dan was outside and greeted me when I got out of my car. He said he knew who I was by my trade-in I was driving. Dan went over the virtues of the Subaru Outback with me, gave me the keys and I took it for a drive. I was satisfied with the car except I had a few concerns, mainly the outside remote mirrors didn't work. Someone had stolen the drivers sun visor and as a result shorted the wires out, blowing the common fuse. Dan retrieved some tools and immediately repaired the wiring, and replaced the fuses. When we were satisfied with the repair we went inside and agreed on a deal. I drove the car home with no issues and my wife is very happy with her 'new' Outback. I have since pestered Dan with a few questions that he immediately sought answers to and got back to me quickly. Dan has also ordered a new sun visor to be delivered to my home that I will install myself. Thank you Dan and the Solid Rock family for an issue free sale. I look forward to future business with you and I will look here first for my next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Howard, I'm extremely happy to read your review and that you and your wife are very happy and excited with the Outback. It was a pleasure to work with you. Please continue to look us up online on our website for any cars and refer any friends to us. We are just a short drive from PA.

Awesome Experience

Was in the market for a used truck for a while. Every time I talked to a car dealer, it was like they didn't even want to do business with me. I thought I would never find what I was looking for. Until I found Solid Rock Auto Group. I called and talked to the owner Dan and as soon as I got off the phone, I knew this was it! Was very polite and willing to work with my price range. He went above and beyond to get me any information I had requested about the truck and was pleasant to work with. I am from Cincinnati so it was about a 4 hour drive to the dealership. At first I was just a little nervous that when I got there the truck wouldn't have been as described or he wouldn't honor the price we talked about. This WAS NOT the case at all. The truck was just as he described with no problems what so ever and he honored the price he gave me on the phone. Truly a great business man. His mechanic was fixing a small leak in the radiator and accidentally broke the radiator. Knowing I had driven from Cincinnati, Dan dropped everything he was doing and focused his attention on putting a new radiator in the truck. Had it done within a few hours and had us on our way. Anytime I need a used car, this is the place I will be going. No questions asked. If you are considering buying a car from Solid Rock, don't hesitate or look any further. They will take care of you! Have had the truck for about a month now and I still absolutely love it. Thank You Dan and Silas for a truly great car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are so glad to have been able to Prove to you that NOT all dealers are the same Thanks again for making the long drive.

Best car buying experience I've had

I went to look into a car, ended up driving it home same day. Worked very well with me to fit my payment budget. Excellent car. No pressure service. Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks again enjoy that volvo!!

Great service! Very happy costumer!

Our family has bought 5 vehicle's from Solid Rock over the past 7 years, very satisfied! We recommended several friends and other family members who also purchased from Dan, very upfront and honest! Friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Dana and family thanks for being So Loyal hard to believe you were one of our first time customer when we had 5 cars available thanks for helping us grow!!

Amazing service without the pushy salesperson!!

Solid Rock Auto Group provided the best service I have come across anywhere. No pushy salesperson, quick, friendly service. The car we bought was exactly what he promised! I couldn't be happier. I will never shop for a car ANYWHERE else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Welcome to the Solid Rock family glad we could help Thanks Dan

jeep Liberty

We were looking for a suv type vehicle and stopped at solid rock and looked at the Jeep. Scott was not pushy at all . We continued on looking for what we wanted. We spent 2 weeks looking at SUVs and very pushy salesmen. We talked about the SUV and Scott and ended up going back to Solid Rock. I feel he was more honest with us as we need a SUV that will tow our boat. Every sales man said this will tow your boat and we looked it up and no it will not. He let us know what SUV would and what would not. Thanks Solid Rock Auto Group We are very pleased with our Jeep Liberty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

So glad we were able to get you in the correct vehicle for your towing needs we appreciate your business.Enjoy the Jeep

Great Service

Advise anyone to shop here. There service in terrific!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for the feedback and welcome to the Solid Rock family. Come back and see us in the future.

Very honest and upfront

I have never been to a dealership that conducts business with so much integrity and patience. Dan answered all of my questions very nicely and honestly and spent the time (about 2 hours!) discussing the vehicle and the car buying process with me. He even brought the car to the garage area and had the car lifted up so that I could see the under side of the vehicle and look how much rust there was. When test driving the vehicle, he gave me the keys and told me to have some fun - no questions asked. What I will say is this: I actually ended up NOT getting a car from them. Even then, they were extremely cordial and their prices are more than fair. I really hope I do get to do some business with them because I had such a positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for leaving us a review. I enjoyed talking with you and taking time to try and earn your business. Please keep us on your mind for any possible future purchases and check our website out for updated inventory. Please call or stop by to see us anytime.

Excellent place to deal with

Looking for a goo used truck had plenty to choose from. Found one I wanted no high pressure nonsense. Traded in old car and had new 1 off the lot within 30 min. of deciding I wanted it. Didn't try selling add ons asked and took no thanks for an answer. Would definitely buy from here again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for allowing us to earn your business. We have a large inventory of trucks. Please continue to look us up online and drive by to view our inventory. We are a no pressure dealership.