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Lou Fusz Subaru O'Fallon

(1,796 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,796 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lou Fusz Subaru O'Fallon from DealerRater.

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We recently purchased a 2022 Subaru Ascent from the

We recently purchased a 2022 Subaru Ascent from the dealership. After bringing it home we noticed some issues with the vehicle. I called Bob and his response was give us an opportunity to make it right. Bob has been excellent to work with throughout the purchasing process and after the sale. I would highly recommend buying from Bob and his team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad that Bob was able to take care of you!

as soon as i came across this Hyundai Tucson i just knew

as soon as i came across this Hyundai Tucson i just knew it was the vehicle i wanted and needed for our growing family. Christopher helped us make it a smooth and easy process! they even had toys to keep my toddler busy in the meantime! i highly recommend working with them!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad that we got you in the Hyundai! We hope that you enjoy it!

The people at the dealership were very friendly and

The people at the dealership were very friendly and knowledgeable and made my buying experience great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words!

Hands down the best!

Hands down the best! Very knowledgeable and straightforward. He listened to what I needed, and did not attempt to oversell me. I was very thankful he was respectful of my time

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They have been great in buying our new car .

They have been great in buying our new car . Spent all the time with us while we made our decision . Then had the car cleaned up and ready to go. They have taken care of all so far. Very happy with car and Chris.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent smooth well explained easy purchase.

Excellent smooth well explained easy purchase. If you didn’t want an add they didn’t keep pushing it which I respect. Christopher was great to deal with. Insane how much he knew about the rig from memory. Answered ANY question I had with fluency and accuracy.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very thoughtful and patient explaining all the new

Very thoughtful and patient explaining all the new features to us. Made us very comfortable throughout the process.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chris was very helpful, knowledgeable and made our

Chris was very helpful, knowledgeable and made our purchase an easy one. Thanks for the help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I finally did a thing!

I finally did a thing! After a year of debating a newer car, I finally began test driving a few different makes and models. Due to Subaru’s awesome reputation, I stopped into Lou Fusz to test drive a pre-owned vehicle. Ultimately purchased a new 2024 Subaru Outback. Deandre (Cannon) was great to work with, accommodating and listened to what I was looking for. He followed up with me, making sure we were happy with our purchase. Looking forward to enjoying our new Subaru for many years to come! Thank you Dre!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They hung in there with us for several months while we

They hung in there with us for several months while we made our decision great place got us in and out with a brand new car love them to death!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Lou Fusz!