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Royal Auto Group

(185 reviews)
Visit Royal Auto Group
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(609) 952-6745 (609) 952-6745

Reviews

(185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Auto Group from DealerRater.

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Buyer beware

We just traveled two hours in each direction and were extremely disappointed. The photos proved unreliable, as the car had been driven 1,006 miles since they were taken and was covered with animal hair, a dirty bandage, etc. (I kid you not). The photos had been carefully taken (1,000 miles earlier) to hide things like rust (substantial), internal blemishes, a cut-out (by this dealer) blind for the moon roof (undisclosed). It ran well, but the rust was far too advanced to make it a reasonable purchase and the moon roof seemed like a serious liability. In addition, the song and dance about excellent thorough repairs, new tires (false), new rotors (possible) for a fee undisclosed on the internet of $859 is unusual to say the least. I made numerous calls to the dealer requesting a set price because I'd been warned by other reviews of the hidden 'prep' fees. It took about 8 calls to finally get a figure in writing ($859 higher than the internet price, excluding taxes, title, tags, etc). Buyer beware.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Do your research

Purchasing the car was indeed easy but the finances were not the same as what was listed online and that was before my interest rate was applied. My down payment tripled as did the total sale price. The warranty information is a reimbursement rather than costs covered at a preferred service provider. I needed a car ASAP and thought i was getting a good deal. Seems now I’ve been hustled. Buyer beware...

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Found a car from this dealer on their website. I stopped in and I drove out in my new car. Eddie was great and he worked hard to help me get my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

Bernard was extremely helpful in helping me to get a car. We came in on a Saturday after they were closed and Bernard insisted we take a test drive and come and sit with him. He had us make an appointment to come that Monday. He helped me get approved for a loan when I thought I would be denied. He said he was going to get me into the car and he did not disappoint.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice experience

I purchased a vehicle from Eddie and he provided a very nice car buying experience . Eddie is not pushy and I went in with numbers I wanted and he made it happen. I purchased a vehicle on a Thursday and found issues with the car when I got home. I called Friday morning and he offered to put me in a new vehicle so that's what happened the next day, no questions asked. I would definitely go back for further purchases... plus the cars are well under market value.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent place to get a car

The process was quick, efficient and everyone there was so helpful. I have never been to a dealership and the buying process was so fast, they were all so nice, and we got the car we wanted. All parties involved were very knowledgeable form start to finish... it really beats going to a dealership!!! Give it a shot.. you will not be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Friendly service

Super nice and attentive to the customers wants when look for a car and very informative thanks John C and Shannon for my GMC Terrain

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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quality cars and exceptional service

friendly and honest. Best place I've ever purchased a car! They are better than any big dealership where they never tell you the out the door price and leave you waiting just to make it seem like they're working on the price. John the finance manager worked with me even with not so great credit to get me approved and stay in budget. I would highly recommend them to everyone in the market for a car, even if you think you want a new car check out what they have, many cars with low mileage are available and it'll save you money. I'm not going to go anywhere else and I'll be sending friends and family to them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great people, Good enough cars.

This is a great company and auto dealer. Nice people and great atmosphere. I would've given you guys 5 stars but unfortunately the car I purchased had a scratch on it that I was not aware of and there is a spill in the back that looked like it was not completely taken car of. I did it myself and it looks just fine now. Regardless of this I absolutely love my car and I have no regrets.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wouldn't have gone anywhere else!

The people in the office are so nice and down to earth. I purchased a car with no issues. The car was in great condition and I have no complaints so far!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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