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Royal Auto Group

(185 reviews)
Visit Royal Auto Group
Sales hours: 9:00am to 7:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(609) 952-6745 (609) 952-6745

Reviews

(185 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Royal Auto Group from DealerRater.

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Awesome!

The employees at this place are very warm and welcoming. We were greeted by the young lady sitting near the door as soon as we walked in. They answer all of your questions and are all around nice guys. I would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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BOTTOM FEEDERS

Unfortunately, I went to look at a used Jeep Cherokee (the only one I looked at) and they gave my phone number information to a third party company who has been calling me four times a day since i DIDNT purchase. Too many dealers out there. Do better business. It’s 2018.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We're sorry to hear about your dissatisfaction, but do not use third party companies and do not give out private customer information.

Beware they never hounor the advertised price

I tried to buy a car here but the price advertised on here and other web sites never was the same .I would call ahead and get the real price before I went there as it will be 850 to 1000 more than advertised and you don't get told till you drive the car and spend time waiting

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Mr Michael Brown

Everyone was friendly and helpful. The process of buying our car was quick and easy. Brittany, Yasser, and Eddie all made things go smoothly. I would return for any future purchases in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 ford Taurus

Like to thank Shannon and Bill for a easy car buying experience. Would recommend this place to all my friends and family. Keep up all the good work with helping all your customers that come in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 Hyundai Sonata

I went in, found what i wanted, the process was timely but worth it in the end. Got a beautiful car in the end. Thank you Royal?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Royal Auto Haddontownship

I recently had a wonderful experience purchasing my vehicle at Royal Auto Group, Haddon Township location. I called to see if the vehicle was still available and was told it was ready for me to come in and see immediately. Upon arrival I was met at the door by salesman Dave with keys in hand and the vehicle ready for test drive. The vehicle was detailed clean and drove beautifully. During the test drive the discussion was about the vehicle and not about money or credit scores as it has been with past experiences of mine at other dealerships. Dave was courteous, professional, and knowledgeable about the vehicle and able to answer all my questions. I didn't feel pressured and found it to be a comfortable experience. After the test drive I met with Yas who ran the numbers and who was also professional, knowledgeable, and courteous,(funny too). I didn't feel pressured and everything was explained in detail and all my questions were answered in a no pressure, no rush atmosphere. We were quickly able to come to an agreeable number that I was comfortable with. At signing Debbie was also patient and reviewed everything clearly and answered all my question with professionalism. Sam, service manager, made sure my car was in impeccable condition before leaving the lot. The whole the interaction took about 3 hours and I left happy with a vehicle I love. The entire staff from Royal Auto in Haddon Township were a pleasure to deal with. After meeting the owner Basem, who most definitely went above and beyond to ensure customer satisfaction and created a purchasing environment I feel I can trust I can easily say Royal Auto Group Haddon Township is properly named, as they truly treat their customers like royalty. I will be back for my future car purchasing needs and be referring my family and friends. Keep up the great job! Thanks Again, Rebecca B.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 Buick Verano

At the Burlington location General Manager Bill Levin, Shannon and Sales Manager John were wonderful. They made the car shopping experience pleasant, relaxed, enjoyable and easy. There is no pressure and they'll help you in any way they can. We drove 85 miles north from Cape May County just to go see them and will recommend them to everyone we know. Thank you guys for my beautiful car! Laird Bruno

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2010 Mercedes S550 4MATIC

I drove 9 hours to get there, and the car was not as I expected. The car seemed to be in an accident, where the rear passenger door was painted! the kit was so cheap! When I faced them about the door being painted and there is something wrong with the sunroof they treated me like an animal and showed me the way out! They told me if the color is the same, that means the workshop did a fantastic job!!!!! I drove back 10 hours and won't recommend those guys at all. ''NO WONDER THE CAR IS BEING FOR SALE SINCE LAST YEAR!!!''

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Nice cars, customer service sucks

They claim they are a wholesale dealer, they wont negotiate prices. They just waste your time. They talk way too much. Never going back there again. I do not reccomend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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