Crown Toyota Volkswagen

My family has purchased 3 vehicles from Charlie Ross at Crown because he consistently takes the time to get to know you and your needs. He is not pushy and is open to inform you when a deal is not realistic. Charlie has been a salesman that I’ve Informed others of when they mention looking for a vehicle. I highly recommend Charlie and the Crown family if you’re in the market.

I bought a new Toyota Venza from Crown Toyota. The salesman, Charlie Ross, and the new car manager found a vehicle at another dealership with the options I wanted, and two days later I picked it up. Crown gave me a fair amount on my trade-in. Highly recommend!

Excellent service! Such an amazing car buying experience the staff stayed hours after close to ensure I got the deal I wanted for the car I loved! Special thank you to Richard for working with me from 4 until an hour after close and remaining patient with me even when I was difficult and indecisive!

Are you looking for incompetent sales, service and financing?! This IS the dealership for you! Do yourself a favor and skip this dealership you will be happy you did.

Great place to buy a car from. Nile's my salesman was very nice and helpful and got things done fast. Even though they just got the car in and hadn't checked it out yet they still inspected it after my buying it and did about $1000 dollars in repairs for free. The price of the car was in market range and the financing was really simple and reasonable, they found a great bank and great rate. Dallas the finance manager was easy to talk to, listened to my concerns and honest. Everyone I encountered there was pleasant and helpful. Will probably buy there again in future. Highly recommended.

Joe and Josh were amazing to work with!! No pressure. Clearly explained everything. Made sure we understood how everything worked in the car and hooked up our phones!

I did a lot of the work ahead of time, pre-qualified online, did all my research so that I had my ducks lined up when I contacted them. I got paired up with Van Thompson (that lucky son-of-a-gun) and he was great to work with. I have nothing to say but good things about the way he deals with people, about his professional demeanor, and his overall personality. He's not pushy, is understanding and considerate . Also, Dallas Summers, the finance manager who worked with was great! I got the deal I wanted on the car I wanted, without the hassle or (too) hard upsell for extras. Hey, a dealership has to make a living too, I get it. You owe it to YOURSELF to do some of the work upfront, and to be honest with them (and yourself) about your deal. It makes car deals much easier if you have a basic understanding of financial math (and are not expecting the dealership to hold you hands and figure out what you really can afford). That's NOT their job. Considering what's going on in the industry, I can certainly recommend Van, Dallas, and Crown Automotive with high praise. It was one of the best, if not the best, experience with a dealership in my car-buying career. Definitely check Crown Automotive out, and ask for Van and Dallas!

Highly recommend Crown Toyota in Lawrence! Very easy to work with, low pressure... they made things simple. Charlie Ross was great to work with and was an excellent communicator!

I knew my credit wasn't great, recently divorced so, you know. The salesman was very nice, took all my info and said hed be right back. Few minutes, here he comes with I'm guessing, his manager. His manager sits at salesman desk and the salesman stands about 8 ft away as if standing guard, it felt like. The manager doesnt introduce himself just starts by telling me I need to start real small after I get my credit straightened out. I'm guessing that was a "holy moly no way any body could sell you a car with your financial mess". He didnt say that but I felt like he was disgusted I even applied for credit. So, if you dont want to feel like a total reject, dont go here, unless your credit is good.

Jaydn did an excellent with initial sale and with follow up afterwards. She explained and showed difference in models and was very knowledgeable and helpful.