Reviews
Write a reviewExcellent Customer Service
Shopping at Patrick Mini has been an excellent experience! The salesmen who helped me was named Dimitri and was a pleasure to work with. He was very knowledgeable about Mini cars, but he also took the time to understand my needs as well. I will continue to bring all my future purchases here. Thank you for everything Dimitri!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Paul, Thank you for taking the time to leave this kind review. We are so happy to hear that you had an excellent experience at Patrick MINI and with Dimitri! We look forward to building a relationship with you and seeing you in the future! -Patrick Dealer Group Customer Relations Team
Best car buying experience ever. Anna is knowledgable,...
Best car buying experience ever. Anna is knowledgable, friendly and very easy to work with. Everyone was great to work with. Love my new Mini.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patrick MINI would like to thank you for the time you’ve taken to provide us feedback and for the 5 Star Review! Customer feedback motivates us to continue to improve the customer experience and our processes! We are delighted to hear that Anna made your visit a memorable one. Congratulations on your new MINI! -Patrick Automotive Group Customer Relations Team
Pressured to apply for a loan when paying in cash!
I drove out of state to purchase a vehicle from Patrick BMW. I was paying in full with cashier's check. My sales person, Gary Khaytin, including his manager, without my permission, have ran my credit score stating that they do that with every buyer regardless if they are paying cash or not. I was notified AFTER that they have ran my score WITHOUT my consent. I stopped Gary and turned to his manager who was standing outside the office and stated that I did not consent to run my credit score and why was it done in general since I am buying a vehicle in cash. His words “We always want to make sure that you can afford this vehicle. This is a required process in order to buy the car”. I was very confused and highly alerted on what is going on. I did not want a loan or to have my credit pulled since I am paying for car in cash in full. I proceeded because I was told this was a required process to buy the car so I felt trapped with no other option and it was 7:30 at night, having to drive home that's 8hrs away. Manager walked me over to finance department, Dana is her name. The very first document she showed me was called an Installment contract, which is a loan contract with taxes and interest rate included. I told her there is miscommunication, and that I am not applying for a loan since I have a cashiers check in full to pay for vehicle. She stated that this is a bank cashable contract (loan) which they have everyone sign just in case cashiers check bounces. I said I never wanted to apply for one but she again told me this was the only way I could leave with the car. I was tricked and lied into applying for the loan as it was never explained to me what my personal information was being used for. Once they tricked me into an approval, I was told on the spot this was my only option to leave with the car. Now I am left with cashable loan in possession of dealer, hard inquiry on my credit score all while paying in cash! Be on high alert with this dealer! This is called a deceptive and fraudelent business practice. I am taking higher measures to resolve this issue.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Once again on behalf of the Patrick Dealer Group Customer Relations Team we would like to apologize that our team was not clearer on our procedures regarding the purchase of your BMW with a cashier's check. We have passed along your reviews to the General Manager at Patrick BMW to review and research. He will be contact with you in hope to provide a more clear understanding of our process regarding cashier checks. In the meantime if you have further concerns you wish to provide please feel free to reach out to customerservice@patrickcars.com. -The Patrick Dealer Group Customer Relations Team
Best Customer Service
Patrick mini is the only dealership I trust And Bibiana Reyes in the very best in the business. So happy with my decision this is the second Mini I have bought from her in a year.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that your experience at Patrick MINI was one that you felt worthy enough to share with everyone and we sincerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Bibiana made your visit a memorable one we are proud to have her as a team member. We look forward to building seeing you again and hope you enjoy your 2nd MINI! Thank you again! -Patrick Dealer Group Customer Relations Team
Leased my first Mini Cooper
My sales person, Bibiana Reyes did a great job on explaining the various options on the car, and she really did a good job finding the exact car I wanted, with all the right options, at the exact payment I was looking for. No high pressure car sales stuff, she just responded to everything I requested in a professional and timely manner. KUDOS to her.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to hear that your experience at Patrick MINI was one that you felt worthy enough to share with everyone and we sincerely appreciate the review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our team made your visit a memorable one. We look forward to building a relationship with you!
Purchasing leased car
I decided to purchase my leased car this week and the process was easier than I had hoped. I am usually really anxious dealing with sales reps but dealing with Bibiana was like talking to a friend. She was very friendly and pleasant to talk to and answered all my questions in a timely manner. Decided to take off one star because of the lease-end process. But Bibiana was great and would definitely recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to hear that your experience at Patrick MINI was one that you felt worthy enough to share with everyone and we sincerely appreciate the review! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to see that our team made your visit a memorable one. We look forward to building a relationship with you!
Always an anxiety free experience
Service and sales are responsive to my budget and patient with explaining all areas and working with you to get what you need. Pat in service and Matt in sales have been great to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We do appreciate the feedback! Our team at Patrick MINI is working hard to make the sales and service experience a positive one.
Always Helpful
Very responsive, always helpful when I have questions. This is the second time I have stayed and waited for service (in 2 years) and they are very realistic in their time estimates.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are so happy to hear our service team continues to be helpful and responsive. Thank you for the 5 stars and we hope to see you again. The Patrick Dealer Group Customer Relations Team
Matt made buying a car a pleasure!
Buying a car can be exciting and frustrating. Not this time. Matt was a great salesman and easy to work with. After purchasing the car, Marr was very patient, went over everything and even set up my phone for me. It was a great experience at a very good dealership. Everyone was friendly and helpful and patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt, Patrick MINI would like to thank you for the 5 Star Review! We always appreciate feedback from our customers. The Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that Matt and our team made your visit a memorable one. We look to building a relationship with you. -Patrick Dealer Group Customer Relations Team
Awesome Experience at Patrick Mini
Matt was very helpful and trustworthy! Really enjoyed working with him!!! Great price, great selection easy to deal with!!! I highly recommend Patrick Mini to all!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 Star review! Patrick MINI Sales Department is striving to make a difference in customer service and we are delighted that Matt was able to exercise his customer service skills, extensive product knowledge & service. We wouldn't want to sell you a vehicle until all concerns had been addressed--while not forgetting to find you a great deal. We are glad you were able to experience "The Patrick difference"!